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Career Centre

Online System FAQ for Students

Setting up and Logging into Your Account

Registering for Workshops, Appointments & Events

Job Postings

Setting up and Logging into Your Account

I'm a York student, how can I sign up for an account?
To sign up for an account on the Career Centre's online system, go to yorku.ca/careers/onlinesystem and enter your Passport York information. You will be asked to sign up for an account the first time you log into the system before you can register for any events or view job postings.


How can I delete my account?
If you would like to delete your account, please email the the Career Centre at career@yorku.ca and we will delete it for you.


How can I update my profile?
It's important to keep your profile on the Career Centre's online system up to date each year or any time your information changes. This ensures you'll receive important reminders and notifications to assist you with career exploration, job searching and making connections with employers and alumni. To update your profile:

  • login using your Passport York account at yorku.ca/careers/onlinesystem
  • once logged in, go to the "profile" section
  • click the Edit button beside "Personal Profile" to update your email and other contact information
  • click the Edit button beside "Academic Profile" to update your program of study, faculty, year of study, and other academic information

When I try to login, I see a page that says "Enter your JA-SIG NetID and Password" - how can I solve this problem?

Log Out

This problem occurs if you have been logged into the Career Centre's online system for several hours without logging out. In the future, you can avoid this problem by using the "logout" link on the top right corner of the system.

If you are seeing a screen that says "Enter your JA-SIG NetID and Password" (pictured below), follow these steps:

  1. Clear the cookies in your browser. It is not necessary to delete all cookies, only cookies with the word symplicity in them (in most browsers you can search for specific cookies by keyword).
  2. Completely exit your browser after the cookies have been cleared.
  3. Reopen the browser and try logging into the Career Centre's online system again.

Please contact us if you are still having problems after trying these steps.

Enter your JA-SIG NetID and Password

When I try to login, I keep seeing the same registration form that I've already submitted - how can I solve this?
When you log into the Career Centre's online system for the first time, you will be asked to fill in a registration form. Any time you log in after that first time, you will automatically be brought to the home page of the online system and should never see the registration form again. If you are sure that you have registered for an account in the past (could be earlier that day or a few weeks/months before) and are still seeing the registration form when you log in, please contact the Career Centre using the contact form below. Please include your email address so that we can troubleshoot the issue and respond to you.


Can I bookmark the Career Centre's online system?
Because the Career Centre's online system requires authentication through Passport York, bookmarking a page within the system itself (e.g. a job posting) is not recommended. The bookmark will not work the next time you attempt to login. Instead we recommend you bookmark the online system page at yorku.ca/careers/onlinesystem. To save a particular job or employer profile for future reference, you may use the "add favorite" buttons throughout the system itself.

Registering for Workshops, Appointments & Events

Can I attend Career Centre workshops or appointments without registering online?
All Career Centre workshops and appointments require pre-registration on the Career Centre's online system.

Where can I find a calendar of all Career Centre workshops & events?

All Career Centre workshops and events are listed on the Career Centre's website calendar. This calendar does not display individual appointments offered each day.

You may also view a list of all workshops, events & appointments on the Career Centre's online system under the “events & appointments” section. Click on the “Workshops & Appointments” tab to see all workshops and appointments that are currently open for registration.


How can I register for Career Centre Appointments, Workshops, Recruitment Sessions and other events?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password (if this is your first time logging in, you will be asked to sign up for an account before you can register for any events).
  • Once you are logged in, click on the "events & appointments" section
  • Click on the "Workshops & Appointments" or “Employer Recruitment Sessions & Educator Information Sessions” tab depending on which type of event you would like to register for.
  • To narrow down the list to a specific type of event, you may use the "Workshop / Appointment Type" drop-down box and click the "Search" button
  • If the event is available for registration, you will see a "Register" button beside the name of the event.

Can I book an appointment with a Career Counsellor online?
Career Counselling appointments cannot be booked online. Access to the Career Counselling service is by referral through a 20-minute Career Consult appointment which can be booked online through the Career Centre's online system.


How can I see which events I am currently registered for?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Click on the “events & appointments” tab
  • Click on the "Workshops & Appointments" or “Employer Recruitment Sessions & Educator Information Sessions” tab depending on which type of event you are registered for.
  • At the top of the list select "Yes" for "Events you are registered for" and click the "Search" button to filter the list to only events you are currently registered for.

How can I cancel my registration for an event?

  • Follow the instructions directly above to find events you are currently registered for.
  • Click on the "Cancel Register" button beside any event you are registered for (the "Cancel Register" button appears beside anything you are currently registered for).

How can I see which events I have attended in the past?
Unfortunately, there is no way to see a list of past events that you have attended on the Career Centre's online system. However, you can view an Activity Summary (which will give you a list of any actions you've performed on the system including event registrations) by doing the following:

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Go to the "profile" section
  • Click on the "Activity Summary" tab
  • Select a date range (restricted to a time span of no more than one month)
  • Click on "Apply Search" to view your history

Job Postings

How can I apply for job postings on the Career Centre's online system?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Go to the "job postings" section
  • Click on the job title of any job posting and you will find the apply button in the upper right corner of the job posting
  • A pop up window will appear, where the employer will either include instructions for applying to them directly (e.g. by email, fax, or mail) or through the online system. If the employer has requested to receive applications via the Career Centre's online system, you will see a message asking you to upload your resumé in the documents section.
  • Once you have uploaded at least one resumé in the "documents" section, you can start applying for job postings. Return to any job posting and select the appropriate documents in the "How to Apply" section.

How to Apply


How can I view on-campus job postings and find more information about the Work/Study and Research at York (RAY) programs?
All postings on the online system are categorized under position types such as "On-Campus", "Part-time" or "Work/Study". Students can search for postings by position type using the "Position Type" drop-down box at the top of the main "job postings" section.

York also has the following on-campus employment programs: Work/Study, Research at York (RAY), and College Life at York (CLAY). Job postings for these programs are posted on the Career Centre's online system and are categorized accordingly. Although the postings are posted on the Career Centre's system, the programs themselves are administered by the Student Financial Services (SFS) office. For more information and to find out if you are eligible for positions in these programs, please visit the OSFS website at sfs.yorku.ca/.


Can I see a list of job postings I have applied to in the past?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Go to the "job postings" section
  • Click on the "Job Applications" tab within the job postings section (this tab will list all of the applications you have submitted via the online system in the past).

How can I upload a resumé, cover letter or other document?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Once logged in, click on the "documents" section in the top navigation bar
  • Click on the "Add New" button to add a new document
  • Fill in "Label" to give your document a name (this label will only be seen by you) and indicate the Document Type (resumé, cover letter, unofficial transcript, etc.)
  • Click "Browse" to find the file you would like to upload
  • Click "Submit" to upload the file

You may wish to label your documents in an identifiable way so that you can easily find them when applying for jobs (e.g. "resumé_AssistantPosition" or "resumé_InternshipPosition"). These labels are not visible to the employer - they are only for your benefit.

Note: You must wait for the documents to be converted to PDF before you can submit them to an employer. You can check the status of document conversion in the "documents" section of the system. The conversion process can take up to one hour. To skip the conversion process, you can upload your document directly as a PDF. You can use free software like CutePDF or PrimoPDF to convert the file to PDF.


What is an unofficial transcript and how can I get a copy?
An unofficial transcript is simply a list of all your completed courses and grades from York University. To obtain an unofficial transcript:

  • Go to My Student Records and click on "List all my courses and grades"
  • Log in using your Passport York username and password
  • Copy and Paste the courses/grades list into a Word document
  • Save this document as "Unofficial Transcript_Your First and Last Name" (e.g. Unofficial Transcript_JohnSmith.doc)
  • Return to the Career Centre's online system to upload your unofficial transcript in the "documents" section.

Why isn’t a cover letter required on some job postings? Should I still submit a cover letter?
When submitting a job posting, employers can specify which documents they would like included as part of the application package. If you do not see an option to submit a cover letter, it is because that particular employer did not request one. If you wish to submit a cover letter anyway, you may include it at the front of your resumé document or include a brief letter in the "Notes" field when you apply.


When uploading a resumé or cover letter, how will the employer know which specific documents to look at?
For most jobs on the Career Centre's online system, employers indicate that they would like to receive applications online. If you are looking at a job posting where this is the case, you will see drop-down boxes listing all of your uploaded documents in the upper right corner of the job posting. Select the documents that you would like to submit as part of your application (ie. the specific resumé or cover letter that you would like to submit for this job) and click "Submit."

The documents you choose to submit to that particular employer will be the only documents they receive as part of your application for that job. The employer will not have access to any of your other documents.


Do I have to keep my resumé or other documents in the documents section after I've applied for a position?
No, you can safely remove your resumé, cover letter, or other documents after you have applied for a job. The employer receives a copy of your selected documents when you submit your application. That copy will automatically be stored in the system for the employer to access later. Removing your original document from your "documents" section will not affect the employer's ability to access their copy.


How can I withdraw my application for a job that I've already applied for on the online system?

  • Go to www.yorku.ca/careers/onlinesystem/ and login with your Passport York username and password
  • Go to the “job postings” section
  • Click on the “job applications” tab to view your job applications
  • Click on the “withdraw application” button to withdraw your application for a job
  • The employer will receive an email notifying them that your application for the position has been withdrawn and should no longer be considered

Will I receive a response from the employer after applying for a job?
The employer may contact you using any one of the methods (e.g. email or phone) that you listed on your application documents if they are interested in following-up with you. The employer will not contact you through the Career Centre's online system.



If you have a question about the Career Centre's online system that is not answered in the FAQ above, please contact us:

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Career Centre Recruitment Policies and Disclaimer