What To Do In A Crisis
Counselling & Disability Services Crisis Services

In the event that there are immediate concerns about the safety of a student, or where your own safety or the safety of others is imminently threatened, call 911 to request that they attend immediately.

In other situations, where immediate medical attention is not required, call or come to Personal Counselling Services in Counselling & Disability Services (CDS). Our crisis services are designed to assist students who may be experiencing life-threatening circumstances, current or recent traumatic crises or severe psychological difficulties.

Examples of crises include but are not limited to:

Suicidal thoughts.
Acute emotional distress of an overwhelming nature.
Thoughts about harming another person.
Recent assault or abuse.
Concern about your own safety.
Knowledge of another person being abused or assaulted.
Hallucinations and delusions.
Recent death of a loved one.
Witnessing or experiencing a traumatic event.

How to access CDS Crisis Services

The CDS has personal counsellors on call each day to respond to students in crisis. If you (or someone you know) is experiencing a crisis and cannot wait for a regularly scheduled appointment with our Intake Counsellor, please contact our office at 416-736-5297 or come in person to Room N110 Bennett Centre for Student Services. A counsellor will meet with you and assess your situation. Be sure to indicate to the receptionist that you are experiencing a crisis and need to speak to someone right away.

Staff & Faculty are often in an excellent position to recognize behaviour that may signal that a student is in emotional distress and may need help. Being able to recognize signs of emotional distress and being willing to acknowledge your concerns directly to the student can be an important factor in successful problem resolution for the student. For more information go to Identifying & Responding to Students in Distress: Resources for Faculty and Staff.

CDS Hours and Location

Keele site
Location: Room N 110, Bennett Centre for Student Services
Telephone: 416-736-5297
Hours of Operation

Glendon site
Location: Glendon Hall E103
Telephone: 416-487-6709
Hours of Operation

The closest Hospital Emergency Departments are:

Keele site
Humber River Regional Hospital
2111 Finch Avenue West (just east of Highway 400)
The phone number for the emergency department is 416-747-3833.
Web: www.hrrh.on.ca

Glendon site
Sunnybrook Health Sciences Centre
2075 Bayview Avenue (just south of Lawrence Ave.)
The phone number for the emergency department is 416-480-4207 ext 0.
Web: www.sunnybrook.ca

After Hours:

Should you require assistance for an urgent situation outside of our regular operating hours, you can call:

Police at 911
York Security at extension 33333
Community Crisis Response Program (24hrs) at 416-498-0043
Assaulted Women’s Helpline 416-863-0511

Additional Crisis Teams across the GTA:

Barrie Crisis Team: 705-728-5044
Crisis Services of Waterloo Region: 519-744-1813
COAST (Hamilton area): 905-972-8338
Durham Mental Health Services: 1-800-742-1890/905-666-0483
4 County Crisis Community Mental Health Crisis Response Program: 705-745-6484/866-995-9933; serves Peterborough, City of Kawartha Lakes, Haliburton and Northumberland. Short-term crisis counselling and crisis bed available.
The Gerstein Centre: 416-929-5200; serves the former city of Toronto.
The Integrated Community Mental Health Crisis Response Program: 416-498-0043; also known as the Saint Elizabeth Mobile Crisis Team, they provide a variety of supports, including talking to students on the phone, coming to your residence to assess whether you need to be taken to the hospital. In some cases, they have arranged to have individuals transported to emergency rooms of hospitals. They serve North York (including York University) and Etobicoke.
Peel Crisis Services: 905-278-9036
Scarborough Mobile Crisis Program: 416-495-2891; serves Scarborough and parts of East Toronto.
York Support Services Network: 310-COPE (No area code needed)

Counselling & Disability Services (CDS)
Tel: 416-736-5297
Location: N110 Bennett Centre for Student Services