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Service Desk

Service Desk

Description

The University Information Technology (UIT) Service Desk is the liaison between York University’s central IT services and its users. It is the initial point of contact point for reporting technical problems and seeking solutions, and making routine requests for services. The principal purpose of the Service Desk is to provide quick resolution of all inquiries related to IT services.

The Service Desk also keeps the York Community informed of all IT related developments, changes and events.

Service Desk services include:

  • Receive service requests and inquiries from end users and record all necessary information on first contact.
  • Record and monitor all IT incidents; determine their urgency and impact, and prioritize them accordingly.
  • Escalate service incidents to appropriate technical service units.
  • Inform the York Community of technical emergencies, service maintenance and service interruptions schedules.

Who can use this service

  • York faculty and instructors
  • Students
  • Academic researchers
  • Administrative staff
  • Alumni
  • Visiting scholars and guests

Service Details

  • Features/Exclusions
    • The Service Desk will support centrally supported services.
    • The Service Desk will redirect non-centrally supported services as appropriate to local Departmental/Faculty Computing Support Groups.
  • Charges
    • There are no charges associated with this service.

How to request / access this service

Support

For a list of Service Desk services, support information and FAQ: http://computing.yorku.ca