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Computer Systems and Support

Storage Services

Description

Files and Data stored on servers located within the University Information Technology (UIT) data centre facilities are routinely backed up on storage devices for the benefit of users. Two types of storage options are available and both residing on the network storage sub-system, high speed “Fiber Channel” drive storage and standard “SATA” drive storage, each varying in cost.

Standard support is provided during regular business hours (8:30am – 4:30pm ET).

Who can use this service

  • York Faculties
  • Academic researchers
  • Administrative units

Service Details

Features

  • Server Management services are only available for servers that are installed and managed (including Operating System) within UIT computing facilities.
  • Standard support is provided during regular business hours (8:30am – 4:30pm ET).

Dependencies/Requirements

  • Users of this service must have already subscribed to the Server Hardware Management and Operating System Management Services.

Options

  • 24 x 7 support is available for an additional charge. Monthly storage and service charges are billed separately, based on actual storage allocation requirements.

Charges

  • Charges are based on space allocated/requested versus space actually used.
  • Speed Description Cost
    Tier 1 Fiber Channel Storage $12 per GB allocated per year
    Tier 2 SATA Storage $8 per GB allocated per year

How to request / access this service

  • Please contact UIT Client Services at ithelp@yorku.ca or by calling ext. 55800.

Support

  • Please contact UIT Client Services at ithelp@yorku.ca or by calling ext. 55800.

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