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Help Desk

Description

The University Information Technology (UIT) Help Desk is the liaison between York University's central IT services and its users. It is the initial point of contact point for reporting technical problems, seeking solutions, and making routine requests for services. The principal purpose of the Help Desk is to provide quick resolution to inquiries related to IT services.

The Help Desk also keeps the York Community informed of all IT related developments, changes and events.

Help Desk services include:

  • Receive service requests and inquiries from end users and record all necessary information on first contact.
  • Record and monitor all IT incidents; determine their urgency and impact, and prioritize them accordingly.
  • Escalate service incidents to appropriate technical service units.
  • Inform the York Community of technical emergencies, service maintenance and service interruptions schedules.

Who can use this service

  • York faculty and instructors
  • Students
  • Administrative staff
  • Visiting scholars and guests
  • Alumni

Service Details

  • Features/Exclusions
    • The Help Desk supports all centrally supported services provided by UIT.
    • If necessary, Help Desk may redirect non-centrally supported services, as appropriate, to local Departmental / Faculty IT service units.
  • Charges
    • There are no charges associated with Help Desk services.

How to request/access this service.


Related Services

The following list provides contact information for unit specific technology services.