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Submit your key requests to and include the following information

  • Department and Building
  • Name of recipient (Indicate Faculty/Staff/Student/Departmental Key Cabinet)
  • Room number
  • Key number (if known)
  • Number of keys required
  • Account number
  • Date
  • Departmental Authorization
  • Departmental Contact Name and Extension number (Administrative Assistant/Key Coordinator/Department Representative responsible for key distribution).

Once the approved key request is received by the Key Control Centre, the key request will be processed within 7-10 days. For large orders (greater than 50) please allow 20 days.

  • The client will be contacted when the key(s) is ready to be picked up
  • Keys can be picked up from the Customer Service Centre at the William
  • Small Centre, between the hours of 8am-4:30pm, Monday - Friday.
  • Keys must be picked up by the departmental key coordinator.
  • ID must be shown.
  • Key Issue Authorization Agreement must be signed.

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