NAME
Kehoe, Dalton, A.
Senior Scholar
Communication Studies

DEGREES
Ph.D., Social Psychology, York University, 1973
M.A., Sociology, University of Cincinnati, 1967
B.A., Business Administration, University of Toledo, 1964

SCHOLARLY AND PROFESSIONAL ASSOCIATIONS

York University Faculty Association
Fellow of Calumet College, York University
Ontario Society for Training and Development

HONOURS-AWARDS (and outline of career history)

TEACHING (from 1967 to Date)

Current Teaching For Department of Communication Studies

Communication in Everyday Life (COMN 2111 6.0) – Online Blended Learning
Organizational Communication (COMN 3111 3.0) – Online Blended Learning
Problematic Communication in Organizations (COMN 3112 3.0) – Online Blended Learning

Graduate Supervisions

6 Masters Synthesis Papers for Faculty of Environmental Studies - Co-Supervision (not in the last seven years)
8 Masters Syntheses Papers for Faculty of Environmental Studies - Committee Membership
1 Doctoral Thesis for Department of Psychology - Committee membership
3 Masters Theses for Faculty of Fine Arts - Committee Membership
1 Masters Independent Studies for Graduate Programme in Communication and Culture, 2002.

Graduate Courses

1990 - 1996 ES 6297 (originally ES 6101T) Facilitation in Environmental Studies
1990 - 1996 ES 6599 Individual Directed Studies (14 students)
1990 - 1991 ES 6166 Interventionist Roles and Responsibilities

The following list represents the range of courses directed and/or taught in my 41 year career at York.

Undergraduate Courses (Beginning in 1967)

Social Science Division:
	Conflict and Order The University and Student The Black Experience Human Information Processing and Interaction Learning and Group Processes Music and Society The Corporation and Canadian Society The Corporation and Canadian Society - Video Version Class, Corporations and Canada Canadian Problems The Corporation and the City The Modern City Urban Analysis Urban Field Experience
Sociology Department:
	Introductory Sociology Urban Sociology Introductory Social Psychology
Faculty of Environmental Studies:
	Interventionist Roles and Responsibilities Research and Intervention In Organizations Facilitation in Environmental Studies Individual Directed Studies Facilitation in Environmental Studies
Schulich School of Business:
	Facilitative Leadership Facilitation Techniques for Project and Team-Based Work Environments Employee Engagement and Strategic Leadership: The Manager’s Course (Appreciative Leadership)
Department of Communication Studies:
	Communication in Everyday Life (COMN 2311.06) Communication in Everyday Life (COMN 2311.06) – Online Blended Learning Version Communication in Organization (COMN 3311.06) Communication in Organization (COMN3311.06) – Online Blended Learning version Communication and the Management of Changing Organizations (COMN 4315.06) Directed Readings

PRESS ABOUT MY RESEARCH ON BLENDED LEARNING

Young, J., “Short and Sweet: Technology Shrinks the Lecture,” The Chronicle of Higher Education, June 20, 2008.

Bowness, S., “How Technology is Transforming the Lecture,” University Affairs, December, 2008.

PUBLICATIONS

Kehoe, D. (2013) Communication in Everyday Life, 5th Edition, Boston: Pearson Learning Solutions. Forthcoming release on Amazon, April.

Kehoe, D. (2012) Communication in Everyday Life, 4th Edition, Pearson Education Canada, ISBN 1256852848.

Kehoe, D. (2012) (editor-contributor) Communicating In Organizations: People, Processes And Problems. Toronto: Pearson Education Canada ISBN 1-256-85326-7

Kehoe, D. (2012) (editor-contributor) Organizational Communication. Toronto: Pearson Education Canada, ISBN 1256853291.

Kehoe, D. (2012) “On My Way to Wiki,” University Affairs Magazine, On-line Edition, March 21.

Kehoe, D. (2011) Effective Communication Skills, (24 Lectures, Produced on DVD and CD), Chantilly, VA. The Great Courses.

Kehoe, D. (2009) (ed.) Communicating in Organizations: Selected Readings. Toronto: Pearson Education Canada. ISBN10 0558380441 (370 pages).

Kehoe, D. (2008) “Five Ways to Energize Your Lectures,” University Affairs Magazine, On-line Edition, December 1.

Kehoe, D. (2008) “Using Video as a Lecture Tool” University Affairs Magazine, On-line Edition, December 1.

Kehoe, D. (2007) Communication in Everyday Life, Second Edition. Toronto: Pearson Education Canada, ISBN 0536480117, (210 pages).

Kehoe, D. (2007) (editor) Communication in Everyday Life: Selected Readings. Pearson Education Canada, ISBN 0536480362, (226 pages).

Kehoe, D. (2006) Communication in Everyday Life. Pearson Education Canada, ISBN 05 36 257 647, (306 pages).

Kehoe, D. (2006) Communicating in Organizations: Complexity, Constraint and Creative Choice. Pearson Education Canada, ISBN 0536296723, (120 pages).

Kehoe, D. (2004) Video Capture for Blended Learning: Using Mediasite Live. Proceedings of Syllabus Conference, San Francisco, July.

Kehoe, D. (2004) Educator, Students Provide Frontline Perspectives ,Syllabus, Vol 17, No. 11, June, p 36.

Kehoe, D. (2003) Blended Learning: Mediasite Streaming Technology in SOSC 2311 6.0. COHERE Collaboration For Online Higher Education And Research, September.

Kehoe, D. (2003) “If I Show You The Money, Can I Talk To You About The People?” The Canadian Learning Journal, Vol. 7, No 1 Spring, pp. 12-16.

Kehoe, D. (2002), A Review of an Introductory Communications Text for publisher: R. Adler, N. Towne, J. Rolls, Looking Out, Looking In, First Canadian Edition, Fort Worth, TX. Harcourt, Inc.

Kehoe, D. (2002) “A Short History of the Emotional Brain” in K. Sisu. Food and the Emotional Connection: Consecon, Ontario, Seraphine Publishing.

Kehoe, D. (2001) "Improving Large Class Lecturing" in Voices From The Classroom: Reflections On Teaching And Learning In Higher Education, edited by J. Newton et al. Toronto: Garamond Press.

Kehoe, D. (2001), A Review of an Introductory Communications Text for publisher: A. Falikowski, Mastering Human Relations, 3rd Edition, Toronto, and Pearson Education.

Kehoe, D. (2000), “Disciplined Creativity: Thinking Outside the Box”, Business Sense, Vol 2, No. 3, September/October.

Kehoe, D. (1996- 2002) Facilitative Leadership, Executive Development Division, Schulich School of Business, York University, updated and published annually.

Kehoe, D. & Langwisch, B. (1996- 2002) Facilitation Fundamentals, Executive Development Division, Schulich School of Business, York University, updated and published annually.

Kehoe, D. (1996) Leading For Change In Education: Establishing Learning Standards In Minnesota Schools, a monograph, Toronto: The C.O.R.E. Group.

Kehoe, D & Langwisch, B. (1995) Distance Education Through Teleconferencing: Experiment in a Group Interaction Learning Situation, report for the Committee on Instructional Alternatives, Faculty of Environmental Studies.

Kehoe, D. (1995) Quality Leadership in Education: Leading from the Back of the Room, monograph, Toronto: The C.O.R.E. Group.

Kehoe, D. (1995) “The Tricky Question of Tenure: Keep it, Drop it or Rework It? Concordia University Magazine, September.

Kehoe, D. (1994) "An Alternative Approach to First Year Teaching: Broadcast Quality Television – A Report" to Senate Committee on Teaching and Learning, York University.

Kehoe, D. (1994 The Quality Initiative, an orientation manual for the Laurentian University TQI Program, March.

Kehoe, D. (1994) Quality Leadership, a leadership training manual for the Laurentian University TQI Program, March.

Kehoe, D. (1993) "How to Walk the Talk" University Manager, vol. 1, No. 2, Winter.

Kehoe, D. (1993) TQM in Higher Education: Philosophy and Techniques by the International Quality and Productivity Center, September and November.

Kehoe, D. (1992) Total Quality Management and the University, a monograph, Toronto: The C.O.R.E. Group, October.

Kehoe, D. (1992) Quality Customer Service: Your Survival Edge for the Nineties, a manual for the Departments of Recreation and Leisure Services, Milton and Halton Hills, October.

Kehoe, D. (1992) Manage Yourself, Lead Others: The Fundamentals of Motivational Communication for the Annual Symposium of the Association of Aquatic Personnel of Ontario, November.

Kehoe, D. (1992) Customer Service Workshop, a manual for The Waterloo, Wellington, Dufferin Recreationists Association, February.

Kehoe, D. (1991) Campus Care and Total Quality Management, a manual for the senior management workshop of Facilities and Services, University of Toronto, The C.O.R.E. Group, November.

Kehoe, D. (1990) Customer Service: Trainers Workshop, a manual for the City of Mississauga Recreation and Parks Department, Institute of Environmental Research, May.

Kehoe, D. (1990) Parking Services: Campus Care Orientation and Customer Service Training, a manual for the Parking Services Department, Facilities and Services, University of Toronto, The C.O.R.E. Group, August.

Kehoe, D. (1990) Campus Care: Facilitative Leadership, Training a manual for Facilities and Services, University of Toronto, The C.O.R.E. Group, May.

Kehoe, D. (1990) "The Service Excellence Programme in The Finance and Administration Division: A Status Report", Action Learning Resources Group, Faculty of Environmental Studies, January,50 pp.

Kehoe, D. (1989) Towards Service Excellence, Seminar Manual for Canadian College and University Food Services Association, July.

Kehoe, D. (1988) Service Excellence: Facilitative Leadership Training Manual, for the Finance and Administrative Division, York University, Action Learning Resources Group, Faculty of Environmental Studies, April.

Kehoe, D. (1988) Service Excellence Orientation Manual for the Ontario Annual Managers Meeting, A&P, SuperFresh Foods and Dominion, Institute of Environmental Research, May.

Kehoe, D. (1988) Health and Safety Committee Training Workshop Handbook, for the Department of Indian and Northern Affairs and Labour Canada, Institute of Environmental Research, March.

Kehoe, D. (1987) Service Excellence and Quality of Work Life Training Manual, for SuperFresh Food Division of A & P, Institute of Environmental Research, December.

Kehoe, D. (1987) Management Orientation Workshop Manual Service Excellence Program, York University, August 30 pp.

Kehoe, D. (1986) Work Area Group Team Member Manual Involved Responsibility Programme, Connaught Laboratories Limited, August 78 pp.

Kehoe, D. (1985) "Exploratory Look at the Structure of the Canadian Music Industry" unpublished report of research from Faculty of Arts Minor Research Grant, December.

Kehoe, D. (1985) Maximizing Participation to Achieve Truly Effective Decision Making, York Action Learning Resources, Faculty of Environmental Studies, York University, April, 90pp.

Kehoe, D. & Lozinsky, K. (1985) Words Into Action: Race/Ethnic Relations Policy in Urban Schools, Urban Studies Programme, York University, January.

Kehoe, D., Homenuck, P. & Lyons, J. (1985) Conflict and Change in Urban Policy Making, Urban Studies Programme, York University, January.

Kehoe, D. & Morgenstern, J. (1976) "Community Organizing: Issues, Tactics and Resources", Institute of Environmental Research, Toronto, August.

Kehoe, D., Homenuck, P. & Keeble, R. (1976) "The Application of Delphi Techniques to Planning Problems", Institute of Environmental Research, Toronto.

Kehoe, D., Durlak, J., & Homenuck, P., "The Use of Small Group Discussion Techniques in Participative Urban Planning", Institute of Environmental Research, Toronto, August.

Kehoe, D., et. al. (1976) Public Land Ownership: Frameworks for Analysis, D.C. Heath Co., Lexington, Mass.

Kehoe, D. (1973) The Interpersonal Basis of Consensus on Emergent Leadership in Small Discussion Groups, Psychology Department, York University, September, Ph. D. thesis.

Kehoe, D. & Hall, P. (1972) "Student-Faculty Interaction and the Organization of the University", Interchange, Volume 2, No. 3.

COURSE-BASED PUBLICATIONS

Kehoe, D. (1996 to 2006) Collected Readings for SS 2311, Communication in Everyday Life, Social Science Division, Updated annually.

Kehoe, D. (1985 to 2005). Collected Readings for S.S. 3311.06, Communication in Organizations, Social Science Division, Updated annually

Kehoe, D. (1992 to 2008). Collected Readings for S.S. 4315.06, Communication and the Management of Change in Organizations, Social Science Division, Updated annually.

Kehoe, D. (1991-1992) 48 one hour, studio produced videos, including on-screen graphics, of the lectures in The Corporation and Canadian Society, to support experimental, student self-directed course, S.S. 1225.06, to fulfill terms of SCOTL grant.

Kehoe, D. (1973-1993) Collected Readings for S.S. 1220.06, The Corporation and Canadian Society, Social Science Division, Updated annually.

Kehoe, D. (1985-2000) Facilitator's Handbook: Key Concepts, Techniques and Group Exercises. York Action Learning Resources, Faculty of Environmental Studies, (100 pp.). Updated annually for E.S. 6291, Facilitation in Environmental Studies.

PROFESSIONAL ACTIVITIES

Academic Presentations

These presentations are based on my continuing research into enhancing learning and teaching through the use of a variety of technologies in the classroom.

Presenter, ”Blended Learning: Mediasite Within the Right Web Site,” Spring Colloquium: Designs for Learning, Ellbogen Center for Teaching and Learning University of Wyoming, May, 2010.

Presenter, "Opening the Lecture Hall Walls”, for The McGraw-Hill Ryerson, National Teaching, Learning & Technology Conference, November, 2007

Presenter, “Technology Enhanced Learning Tools Outside the Classroom”, Summer Institute for New Faculty Teaching, The Center for The Support of Teaching, York University, August 8 and 23, 2007.

Presenter, “Connecting with Students On Line: Video Streaming and Blended Learning” for the “TEL @York Conference: Partnerships to Enhance Student Engagement”, May, 2007.

Presenter, Video Capture for Blended Learning: Using “Mediasite Live”, Syllabus Conference, San Francisco, July 18-22, 2004.

Presenter, Communication in Everyday Life: A Hybrid Learning Experiment. Pioneers in a New Age, Canadian Association for Distance Education (CADE) Conference, York University, May 31, 2004.

Presenter, Mediasite Video Streaming Technology for the Centre for the Support of Teaching (CST) Annual Orientation Day, York University, May 7, 2003.

Presenter, Blended Learning Using Mediasite Streaming Technology for the Institute for Research on Learning Technologies (IRLT), York University, April 3, 2003.

Presenter, Using Course Web pages in Teaching, Social Science Teaching Workshop, January, 2002.

Presenter, High-Bandwidth Multi-Media Learning Technology for the Classroom, for Cultech Research Group and the Center for Support of Teaching, March, 1998.

Presenter, Effectively Using Low-Medium Technology in the Classroom, for Center for Support of Teaching, October 1996.

Presenter, Using PowerPoint Presentation Software in the Classroom, for Center for Support of Teaching, Fall, 1996.

Conference Moderator, “Impact of New Technologies on Society”, Calumet College Symposium, February 1996.

Presenter, Focusing Learning Through Presentation Software for ”Active Learning Through Technology Conference”, Centre for Support of Teaching, February 1996.

Presenter, Total Quality Management in the Classroom, Distance Education Teleconference workshop from Concordia University to York for the Centre for the Support of Teaching, York University, November 1995,

With Birgit Langwisch, Teleconference Workshop for Facilitation in Environmental Studies (ES 6291), Faculty of Environmental Studies, October 1995.

Presenter, Impact of Computers on the Learning Environment for “Interactive Tech: Towards 2001-The Future of Learning”, Calumet College Conference, March 1995.

Conference Moderator, “Interactive Tech: Towards 2001-The Future of Learning”, Calumet College Conference, March 1995.

Presenter, Effective Large Class Lecturing for the Center for Support of Teaching, York University, May, 1994.

Presenter and Panelist for Chalk Dust to Chips: The Use of Technology in the Classroom, for Instructional Technology Center and the Center for Support of Teaching, York University, February, 1994.

I regularly present to my colleagues at York and at other universities on my second research interest regarding the nature of organizational leadership and the relationship between leadership and employee wellness in the workplace. In addition, I speak to many different organizations and associations beyond academia, on these and related subjects. In this I am represented by Canada’s largest speaker’s bureau – The Lavin Agency – and along with other relevant credentials I am always presented as a professor at York University.

Keynote Speaker, “Leadership, Employee Engagement and Wellness,” National Managers Community Secretariat, Annual Conference, Montreal, March, 2010.

Keynote Speaker, “Appreciative Leadership and Employee Engagement” for Ministry of Training and Development”, Toronto, January, 2009.

Keynote Speaker, “Unleashing the Energy For Change: The Power of Appreciation, The Fern Conference, Annual retreat for Job connect staff, September, 2008.

Keynote Speaker, “Appreciative D.I.A.L.O.G.U.E.: Creating the Energy for Change” for the National Conference of the Canadian Parks and Recreation Association, September, 2007

Keynote Speaker, “Unleashing the Energy for Change: The Power of Appreciation” for the Annual Employee Recognition Day, AIC Group of Funds, September, 2007.

Keynote Speaker-Facilitator, “Appreciative Leadership” for the Human Resource Conference of Minacs Canada.

Keynote Speaker-Facilitator, “Appreciative Coaching”, for the Canada Mortgage and Housing Management Practicum, December, 2006.

Keynote Speaker, “Appreciative Inquiry and Change”, for the Board Presidents Forum, Credit Union Central of Manitoba, November, 2006.

Keynote Speaker, “Handling Change the H.A.R.D. Way” for the City of Toronto Act – Workshop Day, City of Toronto, November, 2006

Keynote Speaker, “Talk, Talk, Talk: Effective Communication for Difficult Situations” for the Janssen Ortho Inc., Annual Meeting of the Clinical Group, June, 2006.

Keynote Speaker, “Business is H.A.R.D., Life is Harder”, for the Annual Employee Recognition Meeting, Carswell Publishing, February, 2006.

Presenter , “Leadership Skills and Organizational Health in Health Care Organizations” for the OHA HealthAchieve Conference, November, 2004.

Speaker, “Leadership and Organizational Health“, for the OHA Region #2 Annual General Meeting and Education Conference, June, 2003

Keynote Speaker, Leadership and Employee Engagement for the Team Development Day, Marketing Division, CBC, December , 2004.

Keynote Speaker, Leadership and Employee Engagement for the OSSTF, “Stars” Conference, November, 2004.

Keynote Speaker, Leadership and Organizational Health for the Association of Canadian General Accountants, Annual General Meeting, November, 2004.

Presenter, Managing for Wellness for the Human Resources Department, York University, a series of four speeches to York Managers and Staff members, January- December, 2004.

Keynote Speaker, Leadership and Organizational Health for Canadian Society of Training and Development (CSTD), Annual Meeting, November 2003.

Keynote Speaker, The Other Job. Freshman orientation for Atkinson College, September 2003.

Keynote Speaker, Leadership & Change for Student Services Change Management Conference, York Unversity, May 8, 2003.

Presenter, Leadership and Organizational Health, Management Breakfast Series, Finance and Administration Division, York Unversity, February 19, 2003.

Keynote Speaker, Leadership and Organizational Health, Conference on Leadership for House of Commons Administrative Staff, January 21, 2003.

Presenter, Organizational Health and Facilitative Leadership for the Durham Chapter of the Ontario Society for Training and Development, October, 2002.

Communicating Leadership and Change to the Opening Plenary Session of the Health Promotion Summer School, University of Toronto, June, 2002.

Presenter, Facilitative Leadership Update, Reunion of Scarborough Hospital Administrators, Feb 26, 2002.

Presenter, The Art of Negotiation for Step Toronto, December 6, 2001.

Keynote Speaker, Leading Spirits to the Annual Meeting of Ontario Catholic School Superintendents, April 2001

Keynote Speaker, Leadership and Change to the 25th Annual Conference of the Minnesota Educational Effectiveness Program, Minnesota Department of Children, Families and Learning, April 1996.

Speaker, Leadership and the Non-Profit Board, to the Concordia University Alumni Association, Fifth Annual Leadership Retreat, May, 1995.

Keynote Speaker, Total Quality Leadership: The Human Side of Quality for the Governor's Conference, “Partners for Quality in Education”, Albuquerque, New Mexico, April 1995.

Moderator, Entrepreneurs Forum, “Canadian Graduate Business Conference”, Faculty of Administrative Studies, York University, March, 1995.

Keynote Speaker, Professional Accreditation and the Learning Organization at the ceremony for The North American Accreditation of the Peel Regional Police Force, February 1995.

Presenter, Total Quality Leadership for TQM In Universities and Colleges: Re-engineering the University conference sponsored by International Quality and Productivity Center, Chicago, October 1994.

Presenter, Total Quality Leadership in Higher Education to the Annual Meeting of NACUBO, (National Association of College and University Business Officers), San Francisco, July, 1994.

Keynote Speaker, Total Quality Leadership in Education for the Governor's Conference, Partners for Quality in Education,Minneapolis, Minnesota, April 1994.

Keynote Speaker, Total Quality Leadership for the annual User Groups Conference, Datatel, Inc. Washington, D.C., April 1994.

Presenter, Total Quality Leadership for TQM In Universities and Colleges, conference sponsored by the International Quality and Productivity Center, San Francisco, March, 1994.

Presenter, Total Quality Management Approach to Cost Reduction for the Caucus of Department Chairs, Concordia University, January 1994.

Presenter, Leadership Challenges in Administering Higher Education for TQM in Universities And Colleges, conferences sponsored by the International Quality and Productivity Center, in Chicago, September 1993 and Toronto, November 1993.

Keynote Speaker, The Search for Quality in Recreation to the Annual Meeting of the Society of Directors of Municipal Recreation in Ontario, November 1993.

Keynote Speaker, TQM: Preserving the Essential Service, Canadian Parks and Recreation Society Annual Conference, Toronto, August 1993.

Presenter, Total Quality Management in the University to the Annual Meeting of NACUBO, (National Association of College and University Business Officers), Toronto, July 1992.

Keynote Speaker, Quality Customer Service: Your Competitive Edge, to the Ottawa Valley Business Products Association, May 1992.

Keynote Speaker, Service Excellence in Recreation to the Annual Meeting of the Ontario Recreation Society, February 1992.

Keynote Speaker, Quality Service in the Public Sector, and annual staff conference of the Federal Department of Industry, Science and Technology, Ottawa, February 1992.

Presenter, Quality Service in City Government to the Ontario Municipal Administrators Association, November 1991.

Keynote Speaker, The Total Service Organization: Succeeding in the Nineties to senior management and sales representatives of the Global Group Inc., November 1991.

Educational/Training Seminars

Appreciative Inquiry and Self-Managed Communication for the Steves and Rozema Group of Companies, Senior management meeting, October 2005.

Interpersonal Communication: Persuasion and Negotiation, Course AC 610, Course AC 610, for Master’s Programme in Applied Communications, Royal Roads University, October, 2005.

Facilitative Leadership Seminar for Scarborough Hospital, October, 2005

Persuasive Communication, Course AC 430, for Bachelor’s Programme in Applied Communications, Royal Roads University, August, 2005.

Managing for Wellness, for the Human Resources Department, York University, January, 2005.

Leadership and Employee Engagement for the Ontario Hospital Association seminar sponsored by the CSTD, November, 2004.

Communicating Leadership Seminar for the Association of Canadian General Accountants, Ontario, November, 2004.

Facilitative Leadership Seminar for Scarborough Hospital, May 18-19, 2004.

Facilitative Leadership Seminar for Algonquin Child and Family Services, April 24, 2003.

Planning Seminar for York Unversity Retirement Centre, March 19, 2003.

Appreciative and Team Leadership Seminar for Headwaters, William Osler Health Centre, February 26, 2003.

Appreciative Inquiry & Effective Supervision Seminar for Algonquin Child and Family Services, February 17, 2003.

Facilitation Techniques Seminar for Mount Sinai Hospital, January 27-28 & February 3-4, 2003.

Self-Managed Leadership Seminar for Residence Life Staff Training, University of Western Ontario, January 4, 2003.

Leadership Workshop, Community Relations Conference for Rogers Cable, Inc., November 19, 2002.

Leadership and Emotional Intelligence Seminar for the executives of Children’s Mental Health Ontario, November 14-15, 2002.

Facilitation Techniques Seminarfor Shared Information Management Services, University Health Network, November 11-13, 2002.

Facilitation Techniques Seminarfor London Life Insurance Company, September 16-18, 2002.

Facilitative Leadership, 2-Day Seminar, University of Winnipeg, Continuing Education Division, June 27-28 & December 2-3, 2002.

Facilitative Leadership Seminar for Fisher Scientific, June 3-4, 2002.

Facilitative Leadership Seminar for Sprott School of Business, November 4-5 2002 & April 7-8 2003.

Appreciative Inquiry Workshop for Senior Management Retreat, Sony Music Canada, May 7, 2001.

Facilitative Leadership Seminar for Centre for Addiction and Mental Health, February 20-21 & 27- 28, 2001; November 25-26, 29-30, 1999; November 4-6 1998.

Facilitative Leadership Seminar for College of Medical Laboratory Technologists, January 29-31, 2001.

Facilitative Leadership Seminar for The Scarborough Hospital, November & December 2000, April, May, September, & November 2001.

Facilitative Leadership Seminar for Bombardier Aerospace, Regional Aircraft, November 6-8 2000 & January 29-31 2001; November 3-4 & December 8-9, 1999.

Facilitative Leadership Seminar for Royal Bank, May 15-16; 31 & June 1, 2000.

Facilitative Leadership Seminar for Philips Medical Systems, January 6-7 & February 3-4, 2000.

Facilitative Leadership Seminar for Algonquin Automotive, August 4-5, 1999.

Leadership and Negotiation Skills Seminar for Ministry of Agriculture, Food and Rural Affairs, March 25, 1998.

Facilitative Leadership Seminar for Beamscope Canada Inc., March 26,& May 7,21, 1998.

Leadership and Team Building Seminar for Girl Guides of Canada, February 26, 1998.

Facilitation Skills Seminar for James River Canada Inc., November 27, 1997.

Effective Leadership for Change, for members of The Ontario Non-Profit Housing Association in Hamilton, Ottawa, Toronto, June 10 - 20, 1997.

Facilitative Leadership, 2-Day Seminar, Executive Development Division, Schulich School of Business 2nd week of every February, June and September, 1996-2003.

Facilitation Techniques for Project and Team-Based Work Environments, 3-Day Seminar, Executive Development Division, Schulich School of Business, 2nd week of every February, June and September, 1996-2003.

Leading For Change The Ontario Non-Profit Housing Association, Annual Conference, October, 1996

Continuous Quality Management: The Way to Reduced Costs and Improved Customer Service The Ontario Non-Profit Housing Association, Annual Conference, October, 1996

Conversation is not a Hockey Game or the Art of Effective Communication, for the Concordia University Alumni Association, September 1996.

Total Quality Management: An Introduction forThe Ontario Non-Profit Housing Association, Annual Conference, October 1995

Presenter, Developing Team Working Skills, workshopfor AIESEC York, Faculty of

Leadership Challenges in Administering TQM, for TQM In Universities and Colleges: Reengineering The University, Chicago, International Quality and Productivity Center, October 1994.

The Elements of Effective Presentation Workshop, for Schools Liaison Officers, Office of Admissions and Liaison, York University, September 1994.

Leadership and Effective Communication Workshop, for Residence Tutors, York University, August 24, 1994.

Front Line Visitor Care: You Are The Key for the Ontario Science Center, July 1994.

Managing Quality in the University: Leadership Challenges for annual Staff Development Conference Human Resources Department, University of Manitoba, June 1994.

Front Line Customer Service: You are the Key, to the front line summer staff, Information ` Ontario, Ontario Ministry of Tourism and Recreation May, 1994.

Strategic Directions Workshop for the Department of Civil Engineering, University of Manitoba, April 1994.

TQM in Higher Education: Philosophy and Techniques for TQM in Universities and Colleges, conferences sponsored by the International Quality and Productivity Center, in Chicago, September 1993 and Toronto, November 1993.

Facilitative Leadership Workshop (3 days) for Nursing Administrators, Baycrest Medical Center, November 1993.

Total Quality Management and Preserving the Essential Service, Canadian Parks and Recreation Society Annual Conference, Toronto, August 1993.

Facilitative Leadership Workshop (3 days)York-Finch Hospital, North York, June 1993.

Front Line Customer Service: You are the Key, to the front line summer staff, Information Ontario, Ontario Ministry of Tourism and Recreation May, 1993.

Facilitator's Workshop, (4 week course) Faculty of Environmental Studies, York University, May 1993.

What to Say To Get What You Want, Staff of Calumet College, York University, March, 1993.

Quality Customer Service: Your Competitive Edge, Manpower Temporary Services, Canada, February 1993.

Manage Yourself, Lead Others: The Fundamentals of Motivational Communication, for the Annual Symposium of the Association of Aquatic Personnel of Ontario, November 1992.

Quality Customer Service: Your Survival Edge for the Nineties, for the Departments of Recreation and Leisure Services, Milton and Halton Hills, October 1992.

Customer Service Training Workshop for front line programme staff, Park and Recreation Department, City of Burlington, September 1992.

Front Line Customer Service: You are the Key, to the front line summer staff, Information Ontario, Ontario Ministry of Tourism and Recreation May, 1992.

Achieving Excellence in Service Delivery for the Annual Meeting of the Ontario Recreation Society, May 1992.

Customer Service Workshop for The Waterloo, Wellington, Dufferin Recreationists Association, February 1992.

"Campus Care and Total Quality Management" : a series of training workshops for the Facilities and Services Division, University of Toronto, February 1992.

Effective Training Leadership a two-day seminar for trainers in the Union of National Defense Employees, Montreal, November 1991.

Customer Service a workshop for the Society of Directors of Municipal Recreation Training Institute, November 1991.

Workshop on Customer Service and Model District Office Programme for the Property/ Operating Managers Conference, Ministry of Government Services, September 1991.

Quality Service in the Public Sector, for Ontario Ministry of Tourism, Southern Region, May, 1991.

Customer Service Workshop for the annual staff meeting of Programme Development and Management Division, Ministry of Government Services, March, 1991.

Mission-Building Workshop, Portfolio Management Branch, Realty Group, Ministry of Government Services, (1.5 days), January - February 1991.

Humour In Instruction for the Annual Meeting and Conference of the Ontario Council of the Girl Guides of Canada, June 1990.

Service Excellence in Campus Food Service Provision, day- long seminar for Canadian College and University Food Services Association (CCUFSA), July 1989.

Co-Leader, Team Building and Visioning Workshop for the Environmental Assessment Branch. Ministry of the Environment, June 1988 (With Peter Homenuck).

Conference Organizer and Discussion Facilitator for the Ministry of the Environment (Ontario) one day analysis of Environmental Assessment Act by the Regional Municipalities, July 1987 (With Peter Homenuck).

Discussion Facilitator for York University Development Corporation two-day conference on York development concept plan, April 1987.

Group Process and Facilitation Seminar, for Department of National Defence, Shearwater Air Base, Halifax, Nova Scotia, September 6-7, 1986.

Facilitating Effective Decision-making in Health and Safety Committees Seminars sponsored by Labour Affairs Canada (4 seminars in 1986).

Team Building Workshop for Department of Consumer and Corporate Affairs, sponsored by the Quality of Working Life Centre, Ontario Ministry of Labour, May 15-16, 1986.

Organizational Communications Workshop, Indian and Northern Affairs Canada, September 16-17, 1985.

Skills for Facilitating Group Discussion Seminars, sponsored by Action Learning Resources, Faculty of Environmental Studies for Managers in Private Business and Government (four given over 1984 - 1985).

Community Search Conference, Sydney, Nova Scotia, September 1983.

PAPERS PRESENTED

D. Kehoe and M. Gruda (2007) “Examining E-ducation” An Analysis of Student Performance in On line Learning Environments” – A research Update - to IRLT, April, 2007.

"Total Quality Management and Community Policing" Presented to the Management of the Peel Regional Police Force, December 1992.

"Group Process: How to Function in New Organization From" Presented to the Quality of Working Life Seminar Sponsored by Sheridan College Innovation Centre and the Ontario Quality of Working Life Centre, Ontario Ministry of Labour, October, 1986.

"Structural Problems in the Canadian Recording Industry" Presented to the Canadian
Independent Record Producers Association, monthly meeting, June 1986.

"The Role of US Multinational Enterprise in the Political Economy of Canada" presented to the conference on US-Canada relations, sponsored by the History Department of Thornlea Secondary School, October 1984.

"Issues in Public Land Ownership" with D. Morley, N. Roberts to Habitat Forum, NGO Section of United Nations Conference on Human Settlements, Vancouver, B.C., June 1976.

"An approach to comprehensive Social Planning" to the annual meeting of the Council of University Institutes for Urban Affairs, March 1976.

"Urban Sociology in an Inter-Disciplinary Setting" with P. Homenuck, to the 9th Annual Meetings of the Canadian Sociology and Anthropology Association, session on teaching Urban Sociology, August, 1974.

SERVICE TO COMMUNITY

I was hired by the Social Science Division in September of 1967. In my first decade and half of service to that unit I served on all its committees. Since then I have been an interdisciplinary programme coordinator twice and in the early years served on the university senate. In recent years, my contributions to service have included:

2007 Member of Communication Studies Recruitment and Hiring Committee

2004-05, Promotion and Tenure Committee, Social Science Division

2003-05, The Faculty of Arts Petitions Committee

2002 Moderator of the Faculty of Arts, Roundtable on “Technology Enhanced Learning” Roundtable

1999-2001, The Faculty of Arts Petitions Committee

1992-1995, Member of York University’s CulTech Research Centre, focused on the use of broadband technology in higher education.

1985 - To Date, Member of the Communications Studies Programme Council

Organizational Research and Change Programs

In addition to my teaching and research activities, I am a senior partner in Heart of the Matter Consulting (www.heartofthematter.com) and have been president of the C.O.R.E. consulting group and consultant with IER Consulting. Since 1973 these organizations have served, and continue to serve, a wide variety of government and private sector organizations with organizational change programs as well as management and staff training. The following are a sample of the firm’s multi-year consulting relationships with a variety of public and private sector organizations.

Programme Development, Coordination and Leadership trainer for the Leadership, Service, Excellence Programme for North York General Hospital, including program planning, senior management team coaching, and Appreciative Inquiry and Service Excellence workshops. March 1999 - 2002.

Programme Development, Coordination and Leadership and Communication Trainer for the Continuous Quality Improvement Programme for Concordia University, including program planning and Leadership and CQI Orientation workshops. March 1995-2000.

Programme Development and Leadership/Communication Trainer for The Total Quality Initiative Program Laurentian University. Including program planning and Quality Leadership and TQI Orientation workshops (300 persons). February - June 1994.

Workshop Development and team leadership for Level Seven Service Quality for the 911 Communication Unit, The Peel Regional Police Force. Included work observation, service orientation seminars, quality service communication workshops, January - March 1993.

Programme Development, Coordination and Leadership and Communication Trainer for the Campus Care (Organizational Development) Programme for the Facilities and Services Division (800 persons), University of Toronto, April 1990 to January 1993, also includes "Campus Care and Total Quality Management” a series of training workshops for the Facilities and Services Division, University of Toronto, beginning in February, 1992.

Programme Development, Coordination and Leadership/Communication Trainer for the Quality Service Programme for the City of Mississauga Recreation and Parks Department (350 persons), June 1990 - June 1991.

Programme Development, Coordination and Leadership and Communication Trainer for the Service Excellence (Organizational Development) Programme for the Finance and Administration Division (750 persons), York University, March 1987 - January 1990.

Leadership and Communication Trainer for the Service Excellence Programme for the SuperFresh Division (200 persons), The Great Atlantic and Pacific Tea Company, December 1987 - February 1, 1988.

Principal Consultant (with P. Homenuck) of Involved Responsibility Programme for Connaught Laboratories Limited. Programme for changing their organizational culture - involved observation of work group decision-making discussions; training and observation group discussion facilitators; aiding programme steering committee in medium and long-run planning for this organizational development programme, sponsored by Action Learning Resources, Faculty of Environmental Studies, 1986 - 1987.

Member of research team, completed national survey on uses of urban open space for Ministry of State and Urban Affairs, 1978.

Associate Social Planner for the Institute of Environmental Research. Social Planning Aspects of New Town Development - the LeBreton Flats Project, Ottawa, Ontario, for Central Mortgage and Housing Corporation and National Capital Commission, 1975 - 1976.