1. Where do I get computing help?

The answer depends on what kind of help you need. In almost all cases, it will be fastest for you to review the instructions or help features of the service or software you are using and see if they can help.

Contact University Information Technology (UIT) helpdesk regarding any computing problems at York (for example, problems with computer accounts, email, web hosting and wireless internet access).

If you have a problem specific to the FES computing system, you can consult the FES Help Desk in 256 HNES. The Help Desk is intended to assist with general computer problems such as logging in, printing and email. They can only deal with problems specific to the FES system, and cannot provide assistance with software use.

If you are unsure of who to contact about your problem, please ask the FES Help Desk for clarification.

2. Can I use the FES computers to register/enrol and set up other York services without having a Passport York login?

Yes! You can access all York services without a Passport York login by going to any FES computer lab and entering the username: express and password: express. Please note: On February 8, 2012, Passport York became a single login point to access most York University computing services and resources. Click here for more information on Passport York

3. I forgot my Passport York password or username? How do I get a new one?

1. Reset your Passport York password or look up your username here
2. Visit any FES computer lab and enter the username: express and password: express to access the mms.yorku.ca (Manage My services) website and then refer to the "Forgot my password or username" section.
For more information, please contact the FES Help Desk

4. Where can I go if the computer labs in Health, Nursing and Environmental Studies (HNES) Building are closed?

There are several other computer labs on campus. Note that you need an Acadlabs account to use the labs. You can activate this account through Manage My Services.

5. Where can I use Macintosh computers on campus?

Mac computers are available in the Computing Commons. Go to University Information Technology (UIT) website for additional information.

6. Are there any student/university deals for purchasing computers or software?

University Information Technology (UIT) offers free and discounted software to the campus community. Private companies also often give special discounted “educational prices” to members of the University community. ID is required. For more information, contact Data Integrity, York University’s computing store, at 416-736-5993.