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Contact HLLN:


ext: 22170

Health Leadership & Learning Network,
Faculty of Health

019 HNES Building
York University
4700 Keele Street
Toronto, ON M3J 1P3

patient safety - Critical Incident Review Training:

Learn practical techniques and the theory that will help you make sense of safety events in your organization and use them to reduce the risk of recurrence.

  • Become a skilled investigator for critical incidents
  • Provide your organization with important source material for your required Annual Patient Safety and Quality plan
  • Increase your knowledge to reduce and mitigate risk in your organization
  • Improve organizational confidence and metrics

Critical Incident Review Training: a powerful methodology to produce and use robust Patient Safety and Quality data.

This course uses the systemic nonlinear approach to reviewing and understanding a wide range of healthcare events and processes.


Why choose this program?

Critical Incident Review Training program most closely reflects the characteristics of the type of complex adaptive system that is health care, especially the organizational and environmental issues particular to health care that contribute to critical incidents and unintentional patient harm.

Critical Incident Review Training program approach has been used as an effective training tool and has produced consistently successful results in a wide range of hospitals, healthcare facilities and regions across Canada.

This course is ideal for teams who are looking to implement the use of systematic nonlinear approaches - call us to enrol your team or have an in-house session


"This course helped me to identify the pitfalls that exist for falling into simplistic and illusory 'root cause maps' not only within my own mind, but in working with groups as well. The learning will take you out of the mechanistic QI model built upon Cogito, ergo sum... into a more contemporary, 21st century model of identifying patterns that both contribute to and undermine successful outcomes..."
Ryan Sidorchuk,
Patient Safety Investigator
Interior Health BC

"Prevention and mitigation of risks to patients requires a shift in thinking in healthcare. To develop an understanding of why incidents happen we need to move from a cause and effect accident model to one that sees incidents as arising from the day to day interaction of parts or processes within the system. The systemic non-linear approach to reviewing healthcare events facilitates such an understanding."
Kristine Hannah,
Regional Program Director-Quality Improvement & Risk Management
Regional Health Authority - Central Manitoba Inc.

Critical Incident Review Training program training offered both theoretical and practical insights into incident investigation in complex healthcare environments. Investigational concepts presented were solidly rooted in complexity and human factors literature and the unique presentation style and fulsome interactions with peers challenged me to employ narratives to evoke emotion as a driver for change in health care and strategically review and revise our organizational investigation processes to ensure we create the best possible structure to effect change towards a safer health care experience for our patients and others'.

Sandy Critchley,

Professional Practice Coordinator & Interim Corporate Quality, Patient Safety & Professional Practice Leader, Headwaters Health Care Centre, Orangeville, Ontario



November 6th & 7th, 2014

2-day program

cLICK HERE  TO See WHO has already taken this Course

A message from the Instructor and creator of SPHERE - Critical Incident Review Training program Dr. Robert Robson


Location: York University,
Keele Campus

Price per Delegate : $950.00 plus 13% HST  for a total of $1073.50

Group Rates: 3 - 5 group discount and a 6 - 10 group discount Please call Diana 416-736-2100 x22170 for more information.



Nurses taking this program may

be eligible to receive reimbursement of up to $1500 from the Education Initiative offered through the RNAO. You do NOT have to be an RNAO member to apply for the funding.

Please visit the RNAO website, Education Funding, for more details


Allied Health professionals taking this Workshop may be eligible to receive reimbursement of up to $1500 from the Allied Health Professional Development Fund offered through HealthForce Ontario. Please visit the HealthForce Ontario website for more details