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Frequently Asked Questions
 

Frequently Asked Questions - Managers

Recruitment
York University Temporary Agency (YUTA)
Relocation Services
Employee Well Being Office
Payroll Services
Learning and Development

 

Summary of Questions - Recruitment
 
1. What is the difference between extended and external for job postings?
2. My posting closes on Friday. Does that mean that I will receive the resumes on Friday as well?
3. What services does Recruitment offer?
4. Who attends Orientation?
   
   
Answers - Recruitment
 
1. What is the difference between extended and external for job postings?
Extended
- If there are no qualified applicants from the internal search, the search will be extended to other employees of York who are not members of the same bargaining unit as the position posted.
External - Any applicant who is not in a York University affiliated employee group will be considered in an external search.
   
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2. My posting closes on Friday. Does that mean that I will receive the resumes on Friday as well?
If the posting closes on Friday, it means that applicants have until midnight on that date to apply for the position. Hiring managers will receive applications two days after the posting closes.
   
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3. What services does Recruitment offer?
Recruitment’s services include: providing a resume screening service/short-listing of candidates, assisting with interview structure/questions, participating on interview panels, keeping candidates updated during the recruitment process, and providing expert advice and guidance throughout the recruitment life cycle.
   
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4. Who attends Orientation?
An orientation session is provided to all new YusApuY and CPM employees. This information includes an overview of the University’s history, program and services.

At this session, employees are provided with a more detailed explanation of benefits coverage, and procedures to sign-up for benefits and payroll.

Human Resources conducts orientation sessions on Wednesdays at 9:00 am. Recruitment schedules the new hire’s orientation and notifies the Hiring Manager of the orientation date. Attendees must bring the following information:
  1. Social Insurance Number
  2. Proof of date of birth (e. g.: passport, birth or baptismal certificate, citizenship card)
  3. Names and birth dates of beneficiaries and dependants
  4. Banking information (e.g. void cheque, bank branch address)

Orientation sessions are held in 284 York Lanes.

   
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Summary of Questions - York University Temporary Agency
 
1. How long does it take to find a suitable casual for an assignment?
2. What types of computer assignments are used to test a casual employee’s candidacy?
3. Once a casual is in place, how will I be billed and what are the costs associated with the hire of the casual?
4. Will the casual employee have an email account? Who is responsible for the setting up of the account?
5. Will YUTA be able to provide a summary report of casuals currently on assignment upon request?
   
   
Answers - York University Temporary Agency
 
1. How long does it take to find a suitable casual for an assignment?
YUTA does not have a standard fill time as it will depend on the nature of the role, the job criteria, as well as the YUTA pool of candidates available and their suitability for the position.
   
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2. What types of computer assignments are used to test a casual employee’s candidacy?
YUTA tests candidates on the following software and knowledge areas: MS Word, MS Excel, typing, grammar, math and reasoning
   
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3. Once a casual is in place, how will I be billed and what are the costs associated with the hire of the casual?
Following a payroll period, a journal upload is processed and the applicable cost centre will be charged directly. In addition, an invoice will be sent to the client contact outlining the costs including the salary with vacation, benefits, and YUTA fee.
   
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4. Will the casual employee have an email account? Who is responsible for the setting up of the account?
Typically the casual will not have an email account set-up and the department will have to work with Computing and Network Services (CNS) to set up an email account. YUTA will provide the employee ID as soon as possible to facilitate the request.
   
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5. Will YUTA be able to provide a summary report of casuals currently on assignment upon request?
Yes, YUTA is able create custom reports based on the information required with regards to YUTA employees and their assignments.
   
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Summary of Questions - Relocation Services
 
1. What is the role of the Relocation Coordinator?
2. What assistance is available?
3. What is a Labour Market Opinion (LMO)?
4. What needs to be done in order to access Relocation Services?
5. Where can I find information on the University’s Relocation Allowance policy?
   
   
Answers - Relocation Services
 
1. What is the role of the Relocation Coordinator
To provide assistance to prospective and recently appointed faculty (including Visiting Professors, Guest Lecturers and Post Doctoral Fellows), senior managerial staff*, professional librarians, and their families, with many aspects of relocating to York University and the Toronto area. Consultations are free and confidential.

*Senior managerial staff members are classified by title and include President, senior direct reports of the President, Vice-Presidents, Associate Vice-Presidents, and Deans.
   
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2. What assistance is available?
The Relocation Coordinator assists employee/family orientation to the city by discussing the unique and diverse qualities of Toronto neighbourhoods and surrounding areas. She answers questions on immigration, accommodation (renting/buying), partner/spousal employment assistance, health care, banking, moving, child care, schooling, drivers’ licenses, and more. From the prospective stage of relocation, to pre-move, arrival and settlement, the Relocation Coordinator guides referred employees through the process.

The Relocation Coordinator is also fundamental to the work permit application process. When York University offers a position to a foreign national (one who is not a Canadian citizen or permanent resident), the Relocation Coordinator is the person who obtains the Labour Market Opinion (LMO) from Service Canada/Human Resources and Skills Development Canada (HRSDC), when applicable. The new employee can then apply for their work permit.

In order that an application can be made to the government on the behalf of the hiring department, key documentation from the Search File must be sent to the Relocation Coordinator so that the rationale can be written, and supporting documentation can be filed with HRSDC. To facilitate this process, a Search File Contents Checklist is available on the Relocation Services page. Information on the search and appointment process can also be found under the Academic Appointments Process, on the Office of the Vice-President Academic web site.

The Relocation Coordinator does not handle any budget related matters such as the booking and payment of moving companies, and does not provide details of individual relocation allowances that have been negotiated at hire. Such matters are managed by the hiring department/Faculty.
   
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3. What is a Labour Market Opinion (LMO)?
In order for our offer to a non-Canadian to become bona fide, Service Canada (HRSDC) must 'validate' or confirm the job offer. This is issued in the form of a 'Labour Market Opinion.’ The Relocation Coordinator forwards HRSDC a file containing the details of the search, the advertisement, the number of domestic applicants, and the reasons why the top three Canadian applicants were deemed unqualified. Once this has been completed and the LMO has been issued, the Relocation Coordinator receives the notification, which is passed on to the new employee. This confirmation contains a System File Number which allows the immigration authorities to access the LMO, and authorizes them to issue the employee a temporary work permit. The temporary work permit is required to enter the country, to begin the position and to achieve Permanent Residence status. Permanent Residence status is needed to keep a permanent/continuous position. 

For more information on the forms required for an LMO application, please visit:

http://www.hrsdc.gc.ca/en/epb/lmd/fw/emp5239e.pdf
(for the Foreign Worker Application for a Labour Market Opinion)

http://www.hrsdc.gc.ca/en/epb/lmd/fw/emp5251e.pdf
(for the Foreign Academic Recruitment Summary), and

http://www.hrsdc.gc.ca/en/epb/lmd/fw/emp5354e.pdf
(for the Application to Extend a Labour Market Opinion.)
   
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4. What needs to be done in order to access Relocation Services?
The Dean, Principal, University Librarian, Executive Officer or their designate, as appropriate, completes the referral form and forwards it to the Relocation Coordinator by internal mail, fax or email. Referrals are accepted at the final short-listing stage, when prospective employees are considering a career at York University, at the job offer stage, and in the early months at York University. The Referral Form is available on the Relocation Services page.
   
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5. Where can I find information on the University’s Relocation Allowance policy?
This policy is located on the York University Faculty Association web site at http://www.yufa.org/contract/appt.html.
   
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Summary of Questions - Employee Well Being
 
1. What is the purpose of the WSIB Functional Abilities Form?
2. Under what circumstances and when do I complete the Supervisor’s Accident Investigation Report (SAIR)?
3. Why does the department have to pay for the first day of the absence when lost time occurs due to a workplace illness or injury?
4. I am a Faculty Dean/Chair/Manager/Supervisor and the employee/faculty member has been on sick leave and will most likely be on sick leave for 10 days or more. What steps do I take next?
5. What if the employee is on sick leave but has no sick credits?
6. What is the Practitioner’s Report on Abilities and Limitations (PRAL)?
   
   
Answers - Employee Well Being
 
1. What is the purpose of the WSIB Functional Abilities Form?
The WSIB Functional Abilities Form (FAF) is designed to help workers and employers meet their return-to-work obligations. The FAF is completed by the treating practitioner and used to facilitate an early and safe return to work based on discussions between the employer and the ill or injured worker.
   
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2. Under what circumstances and when do I complete the Supervisor’s Accident Investigation Report (SAIR)?
The SAIR must be completed under the following circumstances: after an incident occurs, after an employee receives first aid, after an employee seeks healthcare, and after an employee incurs lost time from work. The form must be completed and forwarded to the Employee Well Being Office within 24 hours.
   
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3. Why does the department have to pay for the first day of the absence when lost time occurs due to a workplace illness or injury?
Under the Workplace Safety Insurance Act (WSIA), the employer must pay the worker’s wages and employment benefits for the day of the injury.  Entitlement to loss of earnings (LOE) benefits starts from the next working day after the day of the injury.
   
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4. I am a Faculty Dean/Chair/Manager/Supervisor and the employee/faculty member has been on sick leave and will most likely be on sick leave for 10 days or more.  What steps do I take next?
  1. Request a medical note/certificate to substantiate the absence;
  2. Complete the Employee/Faculty Member Absence Report (EAR) following 10 days of absence;
  3. Forward the completed EAR and the medical note/certificate to the EWO.
   
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5. What if the employee is on sick leave but has no sick credits?
  1. Request written consent from the employee to apply any remaining vacation and/or personal credits;
  2. Complete an Employee Transaction Form (ETF) and indicate that a Record of Employment (ROE) be issued to the employee.  Then forward the ETF to HR-Records/Payroll and a copy to the EWO.  The ROE will assist the employee in applying for Employment Insurance Benefits once they have exhausted all sick credits.
   
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6. What is the Practitioner’s Report on Abilities and Limitations (PRAL)?
The PRAL assists the Employee Well Being Office in obtaining information from the treating practitioner.  It provides:
  1. The employee’s abilities and limitations, the expected duration of the employee’s absence, and the employee’s ability to return to work with or without accommodation;
  2. The employee’s consent for the EWO to communicate with the treating practitioner when required. The functional abilities and limitations can be shared with the Manager in order to facilitate a return to work with or without accommodation.
   
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Summary of Questions - Payroll
 
1. How can I receive a copy of the Payroll Schedule?
2. What are the standard benefit rates that are charged to operating funds?
   
   
Answers - Payroll
 
1. How can I receive a copy of the Payroll Schedule?
A copy of our current Payroll Schedule for bi-weekly and monthly payments containing pay period end dates, submission deadlines as well as pay dates can be found here.
   
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2. What are the standard benefit rates that are charged to operating funds?
The following Benefit Variance Chart indicates all affiliations with accompanying benefit rates:

Sal Plan
Description
Benefit Percentage
CCY Casual 10.00
CHT Host Teachers 0.00
CP2 CUPE 1356 - 1 25.70
CPM Confidential, Professional and Managerial 22.00
CPT CUPE 1356 Part-Time 10.00
CU2 CUPE 1356 - 2 Part-Time 10.00
CUP CUPE 1356 Full-Time 31.00
DAY Daycare 20.40
GSA Graduate Assistant 8.00
GSR Graduate Research Assistant 6.00
IUO International Union Of Operating Engineers 23.80
IUT Inter University Transit System 20.40
MIS Miscellaneous 10.00
OGE Osgoode Exempt 20.00
OGV Osgoode Hall Law-Visiting Faculty 20.00
OPS Ontario Public Service Employees 6.00
OSG Osgoode Hall Law Association 20.00
PGS Part-Time Graduate Student 10.00
POS Post Doctoral Fellows 3.50
QU1 Cdn Union Of Public Employees 3903-1 21.00
QU2 Cdn Union Of Public Employees 3903-2 15.00
QU3 Cdn Union Of Public Employees 3903-3 15.00
QUE Cdn Union Of Public Employees 3903-Exempt 10.00
RAC Research Associates 23.50
RAS Research Assistants 20.40
SRX Senior Executives 22.00
TCM Temporary Contract Management-No Benefits 10.00
UFA York University Faculty Association 20.00
UFE York Univ Faculty Association-Exempt 20.00
UFR YUFA Retirees 8.00
ULE YUELI Contract Teachers 24.00
USA York University Staff Association 27.50
USC YusApuY 2 - Casual 10.00
USP YusApuY 2 - Part Time 10.00
UTV YUFA Exempt -True Visitor 20.00
WSS Work Study Students 10.00
   
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Summary of Questions - Learning and Development
 
1. Who is eligible to take courses?
2. Are courses open to the public?
3. Is there a fee for courses?
4. How do I register for a course?
5. I do not see a date listed for the course I would like to take.
6. What if I don't have the prerequisites listed?
7. What happens once the L&D Office receives my registration?
8. How do I cancel from a session I registered in?
9. Where is the Microcomputer Training Centre located?
10. I would like to organize a Unit-Specific session for our employees.
11. Can I obtain a course Manual if I haven't attended the course?
12. What other services do you provide?
13. How do I arrange a skills assessment for a potential hire to assist in my candidate selection process?
14. How long are skills assessment results valid?
15. I checked the York Employee Self Service System (Y.E.S.S.S) and some courses say "Attending" but I got a prerequisite exemption for them. What does this mean?
16. What is the External Development Fund, and do I qualify?
17. How do I determine in which fiscal to apply for the External Development Fund?
18. Can I submit my External Development Fund application prior to completing the course?
eLearning
19. Who is eligible to take e-Learning courses?
20. How do I register for an e-Learning course?
21. What is the time frame for completing a course?
22. What if it takes me longer than the time outlined in the e-Learning course description?
23. Are e-Learning courses offered at specific dates and times just like the other Learning and Development courses?
24. Can I work through the courses at one of the workstations in the Microcomputer Training Centre?
25. If the course is offered for completion at my own pace, will there be any guidelines for managers/supervisors addressing the release time issue?
26. How do I get my completed course(s) added to my training record?
27. Is there an evaluation or test at the end of my e-Learning course?
   
   
   
Answers -Learning and Development
 
1. Who is eligible to take courses?
Learning and Development courses are open to employees in the York University Staff Association (YusApuY and YusApuY2 Casuals) and the Confidential, Professional and Managerial group (CPM).

We can accommodate other employee groups but priority is given to YusApuY and CPM employees.
   
 
   
   
2. Are courses open to the public?
Learning and Development courses are open to employees of York University only and are not open to the general public.
   
 
   
   
3. Is there a fee for courses?
No fee is charged to departments for YusApuY or CPM employees who enroll into our regular offerings. A fee may be charged to departments for other employee groups based on the course cost per participant and for unit-specific training requested by departments.
   
 
   
   
4. How do I register for a course?
Step 1: Carefully review the course descriptions on our website in order to ensure that the content addresses your learning needs and that you meet any prerequisites that are indicated. Courses with a code of 01 or 10 level are designed to provide participants with a basic level of understanding of the concepts taught. Courses at a 20 level (or above) are designed for those who have prior knowledge, experience, or training in the basic level.

Step 2:  Select your preferred session date for the course you are interested in from the Learning Calendar. If your preferred date(s) is unavailable, please email us at hrlearn@yorku.ca to indicate your interest. We will schedule additional sessions as required.  Please note that spaces in our courses are limited so please register as early as possible.

Step 3: Complete the registration form located on the Course Registration page of our website. Managerial/Supervisory approval is required to attend courses.  Email your completed form to your direct supervisor, with a copy to your CPM manager, requesting approval. Ensure that the course name(s) is in the subject line of the email.

Step 4: The direct supervisor will complete the final step by forwarding your approved registration form to hrlearn@yorku.ca, with a copy to you and the CPM manager. 

On receipt of the registration form, a confirmation email will be sent if there is an available seat for your preferred date. If not, you will be asked to select an alternate date.

Registration is not required for Minibyte workshops.
   
 
   
   
5. I do not see a date listed for the course I would like to take.
If you do not see a date listed on the schedule it means that we have not yet scheduled a session but please feel free to email us at hrlearn@yorku.ca to express your interest in taking that particular course.
   
 
   
   
6. What if I don't have the prerequisites listed?
Some courses list prerequisite(s), which the participant should have in order to benefit fully from the course. In order to provide an effective training environment for all participants, a participant may be asked to leave a course should it be determined, by the trainer, that they do not possess the appropriate prerequisite. If you have any questions about any prerequisites, please send an email to ldtech@yorku.ca or contact x33417/30357 prior to registration for a course.
   
 
   
   
7. What happens once the L&D Office receives my registration?
Once our office has received the registration form, a confirmation email will be sent if there is an available seat in your preferred date. If not, you will be asked to select an alternate date.
   
 
   
   
8. How do I cancel from a session I registered in?
We ask that you notify us of your cancellation as soon as possible or at least 3 working days prior to the start of the session. Empty spaces in courses cost the University money and we would prefer to use that money to provide additional training and development courses for employees.

Should you need to cancel from a session, please send an email to  hrlearn@yorku.ca with a carbon copy to your supervisor/manager. If you wish to be placed into another available session, please let us know when you cancel. If you fail to notify us, your name will not be placed on the course waitlist, and you will be required to reapply.
   
 
   
   
9. Where is the Microcomputer Training Centre located?
The Microcomputer Training Centre is located in the basement of Central Square, room 043-044. If you enter Central Square (near the Tim Horton's and Curtis Lecture halls) and take the elevator down, turn left at the main corridor and follow past the loading dock and printing services. You will see a white and red overhanging sign for the Centre. Go through the black doors on the left and our entrance door is on your immediate right. If you take the stairs down instead, enter the unmarked door on the left of the men's restroom and follow the same directions after taking the elevator.
   
 
   
   
10. I would like to organize a Unit-Specific session for our employees.
We provide assistance with identifying needs, learning objectives, sourcing trainers and course administration. Unit specific training may include our regularly offered professional development and technical courses or we can assist you with designing courses tailored to your needs. Please please send an email to  hrlearn@yorku.ca or contact Suzanne Killick at ext. 77563 or email: killick@yorku.ca. Please note there may be a fee involved for such requests.
   
 
   
   
11. Can I obtain a course Manual if I haven't attended the course?
You can download course materials and exercise files from Course Material website,using your Passport York account.
   
 
   
   
12. What other services do you provide?
Internal consulting services are provided by L&D staff in the areas of:
  • Unit Specific Training for Groups from a Department or Faculty: Unit specific training may include our regularly offered professional development and technical courses or we can assist you with designing courses tailored to your needs.
  • Application Support: If you require assistance with a software application, our staff can support you over the phone, via email or in person.
  • Skill Assessment and Training Plans: A series of skill assessment tools are available to aid in the hiring process. Our staff can also develop training plans for employees.
  • Individual consulting services for CPM and YusApuY staff which may include determining training needs, skill assessments, and the development of personalized training plans.
  • Sourcing of external training companies for programs not offered at the University.
  • Organizational Development services to build capacity in individuals, teams and the organization though planned interventions that support change and organizational effectiveness.
   
 
   
   
13. How do I arrange a skills assessment for a potential hire to assist in my candidate selection process?
To arrange a skill assessment for a potential hire, submit the Testing Requisition Form located on the "Other Secure Services for Managers" webpage (under Manager's Toolkit) to LDTech@yorku.ca.  If the candidate has completed any testing within the past year, these results are still valid and will be sent to the hiring manager.  If the candidate does not have valid results on file, we will notify the hiring manager via email to have the candidate contact us to set up an appointment.

If you have any questions, please contact Vanessa Venditto at 22597 or LDTech@yorku.ca.  You may also visit the Assessment page on our website.
 
 
   
   
14. How long are skills assessment results valid?
Assessment results for selection or promotion decisions are valid for 12 months. Candidates may be re-assessed within that 12-month period if they have attended training or have gained new skills. In order to ensure assessment validity, re-assessment should not be conducted for any time period shorter than 6 months. If you would like to apply for reassessment after 6 months, please contact Vanessa Venditto at 22597 or venditto@yorku.ca.
   
 
   
   
15. I checked the York Employee Self Service System (Y.E.S.S.S) and some courses say "Attending" but I got a prerequisite exemption for them. What does this mean?
If you have received a prerequisite pass and are exempt from a particular course, it will show as "Attending" in the YESSS.
   
 
   
   
16. What is the External Development Fund, and do I qualify?
The External Development Fund covers the registration and material costs for workshops, seminars, conferences or professional development courses that are related to the staff member's present job or to jobs in the same field, to which the staff member might logically aspire. Travel and accommodation or other miscellaneous expenses will not be supported. There are separate rules and guidelines depending on whether you are a YusApuY or CPM employee.

A YusApuY staff person may apply for up to $500 per fiscal year from the External Development Fund to cover the registration and material costs for conferences, workshops, seminars or professional development courses that are related to the staff member's present job or to jobs in the same field, to which the staff member might logically aspire. Travel and accommodation or other miscellaneous expenses will not be supported.

For CPM employees, the fund covers course tuition fees only, to a maximum of $500 per fiscal year, to an employee who successfully completes:

A) A job-related course offered at a degree granting institution, community college, or from an accredited training organization that offers certification in a certain discipline. Such courses must be directly related to the employee's current job responsibilities or directly related to his/her potential career path at York University.

B) Individual skill improvement courses, seminars, or workshops that are related to the staff member's present job or to jobs in the same field, to which the staff member might logically aspire will be considered for support.

Please note that priority will be given to applications requests supporting developmental opportunities as outlined in (A) above. Given the limited funds in this program, we urge that departmental budgets support individual skills improvement courses or seminars whenever possible.

The following will NOT be supported by the CPM fund:
  • Craft, hobby and general interest courses
  • Conferences fees or Conference pre or post workshop/seminar fees
  • Course/seminar fees for external courses that are also available through LD, Occupational Health and Safety or any other internal training unit within the University
  • Membership fees
  • Examination fees
  • Books or course materials
  • Penalty, exemption fees or other incidental fees related to the course
  • Travel and living costs associated with participation on approved training courses.

It is important that you read and understand the "Guidelines for Access to CPM External Development Fund" for full details on eligibility, exclusions and application procedures prior to submitting this application. The guidelines may be obtained from the External Development page on our website.

For more information on the External Development Fund, please contact Glenda Charlton at 40774 or hrlearn@yorku.ca.

   
 
   
   
17. How do I determine in which fiscal to apply for the External Development Fund?
The course end date is used to determine in which fiscal a course may be applied. We are not able to reimburse for any courses after that particular fiscal year is over.
   
 
   
   
18. Can I submit my External Development Fund application prior to completing the course?
Since requests are reviewed and approved on a first-come, first-served basis, we do accept applications with proof of registration in order to reserve funds, however, funds will only be reimbursed upon receipt of proof of successful completion (i.e. a grade, certificate or letter, etc.)
   
 
   
eLearning
   
19. Who is eligible to take e-Learning courses?
All e-Learning courses are open to non-academic employees such as: York University Staff Association (YusApuY Unit 1 and YusApuY Unit 2 ), CUPE Local 1356, CUPE Local 1356-1, IUOE and the Confidential, Professional and Managerial group (CPM).
   
 
   
   
20. How do I register for an e-Learning course?
Step 1: Carefully review the course descriptions on our website in order to ensure that the content addresses your learning needs.

Step 2: Complete the e-Learning registration form located on the Course Registration page of our website. Managerial/Supervisory approval is required to attend courses. E-mail your completed form to your direct supervisor, with a copy to your CPM manager, requesting approval. Ensure that the course name(s) is in the subject line of the email.

Step 3: The direct supervisor will complete the final step by forwarding your approved registration form to hrlearn@yorku.ca, with a copy to you and the CPM manager.

Upon receipt of the registration form, a confirmation email will be sent with details on how to access your new e-Learning account.
   
 
   
   
21. What is the time frame for completing a course?
The e-Learning account will remain active until March 9, 2009.
   
 
   
   
22. What if it takes me longer than the time outlined in the e-Learning course description?
The length of courses outlined in the course description is based on an average individual taking the course. If a manager gives approval for 20 hours maximum to be taken during regular work hours for a particular course, employees may use their own time, e.g. outside work hours should they require additional time to complete the course or discuss other options with their manager.
   
 
   
   
23. Are e-Learning courses offered at specific dates and times just like the other Learning and Development courses?
No, they may be accessed at any time of day at the employee's convenience and do not have to be taken all at once.
   
 
   
   
24. Can I work through the courses at one of the workstations in the Microcomputer Training Centre?
Yes, provided the lab is available, an employee could make arrangements to come and use one of our workstations.
   
 
   
   
25. If the course is offered for completion at my own pace, will there be any guidelines for managers/supervisors addressing the release time issue?
Operating requirements shall be the major consideration in granting or rejecting such requests and it will be up to the manager to work out with the employee when and how he/she will take e-Learning courses.
   
 
   
   
26. How do I get my completed course(s) added to my training record?
If you have completed an entire course (e.g. all of the sub-courses in Access 2002) and would like to have your training record updated, please send an e-mail message to hrlearn@yorku.ca with a copy to your manager.
   
 
   
   
27. Is there an evaluation or test at the end of my e-Learning course?
There is an overall skill assessment as well as questions on every lesson/unit within a course. You must answer every question in a lesson/unit in order for your scores to be calculated. In order to master a lesson/unit, you must receive a score of 70% or higher on every lesson/unit in that course.
   
 
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