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Computer-based job skills tests
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Computer-Based Job Skills Tests

When job skills testing is used as part of the hiring process, all candidates for a job must complete the same tests in the same Microsoft Office version.
While Centre staff may not divulge the specific questions on these tests to either job candidates or hiring managers, we are happy to answer questions about how tests are administered, scored and interpreted. Please contact us at LDTech@yorku.ca.

Adding It Up: Estimating the time needed for testing

Centre staff must schedule appointments on the assumption that candidates will use the maximum allowable time for each test and take some breaks.
To estimate the total appointment time needed for testing, add up the time limits for each test, including the tutorial. Add 15 minutes for the initial consultation with Centre staff, and at least five minutes between each test for breaks.

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Administrative Skills Tests

Name of Test
(• Versions)

Minutes
(+ Tutorial)

Questions

Notes

Customer Service

30

30

  • Score is reported as a percentage and also by topic.
    • Attention
    • Courtesy
    • Effectiveness
    • Judgment
    • Upset Caller
  • Questions are multiple-choice.
  • For the Attention category, candidates must quickly read and make notes on a message, which then disappears from the screen. The following six questions ask about details of that message.
  • Candidates may take notes during this test.

Data Entry:

  • Numeric
  • Alphanumeric

5
(+2)

n/a

  • Score is reported as a net speed based on a combination of overall speed and accuracy. Results are interpreted as:
    • 0–3999 Below Average
    • 4000–5999 Average
    • 6000–7999 Good
    • 8000–9999 Very Good
    • 10000–32767 Excellent
  • Candidates must enter data into cells of a grid as quickly and accurately as possible.
  • The data will consist of either only numbers or a combination of numbers and other characters, depending on the version of the test assigned.
  • Errors can be corrected as you type.

Filing

15

30

  • Scores are reported as a percentage and also by topic.
    • Filing by Dates
    • Filing by Names
    • Filing by Numbers
  • Candidates are shown an image of file drawers or file folders representing a filing system and must click to indicate where an item should be filed.

Receptionist

30

30

  • This test is very similar to the Customer Service test, with the exception of the Memory category.
  • Score is reported as a percentage and also by topic.
    • Judgment & Discretion
    • Management & Manners
    • Message Taking
    • Names and Faces
    • Multiple Choice
    • Attention/Recording Details
    • Memory for Names and faces
  • Questions are multiple-choice.
  • For the Attention category, candidates must quickly read and make notes on a text message, which then disappears from the screen. The following questions ask about details of that message.
  • For the Memory category, candidates must quickly study images of faces and names, which then disappear from the screen. The following questions ask the candidate to match the face to the name.
  • Candidates may take notes during this test.

Typing

5
(+2)

n/a

  • Score is reported as a net speed in words per minute (wpm), based on a combination of overall speed and accuracy. Results are interpreted as:
    • 0–20 Poor
    • 21–40 Average
    • 41–60 Good
    • 61–80 Very Good
    • 81+ Excellent
  • Candidates must type everything that appears on the screen as accurately and speedily as possible.
  • Errors can be corrected as you type.

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Computer Skills Tests

Name of Test
(• Versions)

Minutes
(+ Tutorial)

Questions

Notes

Microsoft Office:

  • Access 2010
  • Excel 2010
  • PowerPoint 2010
  • Word 2010

45
(+3)

36

  • Score is reported as an overall percentage correct as well as within skill level (Beginner, Intermediate and Advanced) and by topic.
  • These tests are conducted in a simulation of the original software. The questions are tasks to be completed in the same way that you would in the original software.

 

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Financial Skills Tests

Name of Test

Minutes
(+Tutorial)

Questions

Notes

Business Documents  (Accounting)

45

35

  • Score is reported as a percentage correct.
  • Questions are multiple-choice.
  • Candidates are shown images of financial documents including cheques, invoices, and bank statements (not specific to York University) and must locate the data needed to answer the question.
  • For some questions, candidates must perform calculations using the data, to the degree of accuracy needed to identify the correct answer from the multiple choices.
  • Candidates will be given a calculator during this test.

Math

30
(+3)

20

  • Score is reported as a percentage and also by topic.  The test assesses a candidate’s ability to perform basic mathematical calculations in these areas:
    • Addition, Subtraction, Multiplication & Division
    • Decimals & Conversion
    • Fractions & Percentages
  • Questions are either multiple-choice or fill-in the answer.
  • Candidates should do the tutorial to ensure that they understand how to type in numerical answers where required.
  • Candidates will be given a calculator during this test.

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Writing Mechanics Tests

Name of Test

Minutes
(+Tutorial)

Questions

Notes

Spelling

15

21

  • Score is reported as a percentage.
  • Questions are multiple-choice: candidates must choose the correct spelling of a word from several examples where it is used in a sentence.

Grammar

15

20

  • Score is reported as a percentage and also by topic.
    • Adverbs, Adjectives, Pronouns & Punctuation
    • Sentences, Word Usage & Verbs
  • Questions are multiple-choice: candidates must select the grammatically-correct version of a sentence from several options.

Vocabulary

15

20

  • Score is reported as a percentage.
  • Questions are multiple-choice: candidates must select the correct definition of a term from several options.

Proofreading

10

n/a

  • Score is reported as a percentage.
  • Candidates are shown a sample text and must click in the text wherever an error occurs. They don’t have to correct the errors, just identify them.
  • Errors may include spelling, punctuation, capitalization and word usage.
  • Points are awarded for each error that is correctly identified.
  • Points are deducted for incorrectly marking text as an error when it is actually correct.

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