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Learning and Development
 
Summary of Questions - Learning and Development
 
1. Who is eligible to take courses?
2. Are courses open to the public?
3. Is there a fee for courses?
4. How do I register for a course?
5. I do not see a date listed for the course I would like to take.
6. What if I don’t have the prerequisites listed?
7. What happens once the L&D Office receives my registration?
8. How do I cancel from a session I registered in?
9. Where is the Microcomputer Training Centre located?
10. I would like to organize a Unit-Specific session for our employees.
11. Can I obtain a course Manual if I haven’t attended the course?
12. What other services do you provide?
13. How do I arrange a skills assessment for a potential hire to assist in my candidate selection process?
14. How long are skills assessment results valid?
15. I checked the York Employee Self Service System (Y.E.S.S.S) and some courses say “Attending” but I got a prerequisite exemption for them. What does this mean?
16. What is the External Development Fund, and do I qualify?
17. How do I determine in which fiscal to apply for the External Development Fund?
18. Can I submit my External Development Fund application prior to completing the course?
 
eLearning
19. Who is eligible to take e-Learning courses?
20. How do I register for an e-Learning course?
21. What is the time frame for completing a course?
22. What if it takes me longer than the time outlined in the e-Learning course description?
23. Are e-Learning courses offered at specific dates and times just like the other Learning and Development courses?
24. Can I work through the courses at one of the workstations in the Microcomputer Training Centre?
25. If the course is offered for completion at my own pace, will there be any guidelines for managers/supervisors addressing the release time issue?
26. How do I get my completed course(s) added to my training record?
27. Is there an evaluation or test at the end of my e-Learning course?
   
   
   
Answers -Learning and Development
 
1. Who is eligible to take courses?
Learning and Development courses are open to employees in the York University Staff Association (YusApuY and YusApuY2 Casuals) and the Confidential, Professional and Managerial group (CPM).

We can accommodate other employee groups but priority is given to YusApuY and CPM employees.
   
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2. Are courses open to the public?
Learning and Development courses are open to employees of York University only and are not open to the general public.
   
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3. Is there a fee for courses?
No fee is charged to departments for YusApuY or CPM employees who enroll into our regular offerings. A fee may be charged to departments for other employee groups based on the course cost per participant and for unit-specific training requested by departments.
   
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4. How do I register for a course?
Step 1: Carefully review the course descriptions on our website in order to ensure that the content addresses your learning needs and that you meet any prerequisites that are indicated. Courses with a code of 01 or 10 level are designed to provide participants with a basic level of understanding of the concepts taught. Courses at a 20 level (or above) are designed for those who have prior knowledge, experience, or training in the basic level.

Step 2:  Select your preferred session date for the course you are interested in from the Learning Calendar. If your preferred date(s) is unavailable, please email us at hrlearn@yorku.ca to indicate your interest. We will schedule additional sessions as required.  Please note that spaces in our courses are limited so please register as early as possible.

Step 3: Complete the registration form located on the Course Registration page of our website. Managerial/Supervisory approval is required to attend courses.  Email your completed form to your direct supervisor, with a copy to your CPM manager, requesting approval. Ensure that the course name(s) is in the subject line of the email.

Step 4: The direct supervisor will complete the final step by forwarding your approved registration form to hrlearn@yorku.ca, with a copy to you and the CPM manager. 

On receipt of the registration form, a confirmation email will be sent if there is an available seat for your preferred date. If not, you will be asked to select an alternate date.

Registration is not required for Minibyte workshops.
   
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5. I do not see a date listed for the course I would like to take.
If you do not see a date listed on the schedule it means that we have not yet scheduled a session but please feel free to email us at hrlearn@yorku.ca to express your interest in taking that particular course.
   
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6. What if I don’t have the prerequisites listed?
Some courses list prerequisite(s), which the participant should have in order to benefit fully from the course. In order to provide an effective training environment for all participants, a participant may be asked to leave a course should it be determined, by the trainer, that they do not possess the appropriate prerequisite. If you have any questions about any prerequisites, please send an email to ldtech@yorku.ca or contact x33417/30357 prior to registration for a course.
   
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7. What happens once the L&D Office receives my registration?
Once our office has received the registration form, a confirmation email will be sent if there is an available seat in your preferred date. If not, you will be asked to select an alternate date.
   
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8. How do I cancel from a session I registered in?
We ask that you notify us of your cancellation as soon as possible or at least 3 working days prior to the start of the session. Empty spaces in courses cost the University money and we would prefer to use that money to provide additional training and development courses for employees.

Should you need to cancel from a session, please send an email to  hrlearn@yorku.ca with a carbon copy to your supervisor/manager. If you wish to be placed into another available session, please let us know when you cancel. If you fail to notify us, your name will not be placed on the course waitlist, and you will be required to reapply.
   
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9. Where is the Microcomputer Training Centre located?
The Microcomputer Training Centre is located in the basement of Central Square, room 043-044. If you enter Central Square (near the Tim Horton's and Curtis Lecture halls) and take the elevator down, turn left at the main corridor and follow past the loading dock and printing services. You will see a white and red overhanging sign for the Centre. Go through the black doors on the left and our entrance door is on your immediate right. If you take the stairs down instead, enter the unmarked door on the left of the men’s restroom and follow the same directions after taking the elevator.
   
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10. I would like to organize a Unit-Specific session for our employees.
We provide assistance with identifying needs, learning objectives, sourcing trainers and course administration. Unit specific training may include our regularly offered professional development and technical courses or we can assist you with designing courses tailored to your needs. Please please send an email to  hrlearn@yorku.ca or contact Suzanne Killick at ext. 77563 or email: killick@yorku.ca. Please note there may be a fee involved for such requests.
   
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11. Can I obtain a course Manual if I haven’t attended the course?
You can download course materials and exercise files from Course Material website,using your Passport York account.
   
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12. What other services do you provide?
Internal consulting services are provided by L&D staff in the areas of:
  • Unit Specific Training for Groups from a Department or Faculty: Unit specific training may include our regularly offered professional development and technical courses or we can assist you with designing courses tailored to your needs.
  • Application Support: If you require assistance with a software application, our staff can support you over the phone, via email or in person.
  • Skill Assessment and Training Plans: A series of skill assessment tools are available to aid in the hiring process. Our staff can also develop training plans for employees.
  • Individual consulting services for CPM and YusApuY staff which may include determining training needs, skill assessments, and the development of personalized training plans.
  • Sourcing of external training companies for programs not offered at the University.
  • Organizational Development services to build capacity in individuals, teams and the organization though planned interventions that support change and organizational effectiveness.
   
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13. How do I arrange a skills assessment for a potential hire to assist in my candidate selection process?
To arrange a skill assessment for a potential hire, submit the Testing Requisition Form located on the “Other Secure Services for Managers” webpage (under Manager’s Toolkit) to LDTech@yorku.ca.  If the candidate has completed any testing within the past year, these results are still valid and will be sent to the hiring manager.  If the candidate does not have valid results on file, we will notify the hiring manager via email to have the candidate contact us to set up an appointment.

If you have any questions, please contact Vanessa Venditto at 22597 or LDTech@yorku.ca.  You may also visit the Assessment page on our website.
 
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14. How long are skills assessment results valid?
Assessment results for selection or promotion decisions are valid for 12 months. Candidates may be re-assessed within that 12-month period if they have attended training or have gained new skills. In order to ensure assessment validity, re-assessment should not be conducted for any time period shorter than 6 months. If you would like to apply for reassessment after 6 months, please contact Vanessa Venditto at 22597 or venditto@yorku.ca.
   
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15. I checked the York Employee Self Service System (Y.E.S.S.S) and some courses say “Attending” but I got a prerequisite exemption for them. What does this mean?
If you have received a prerequisite pass and are exempt from a particular course, it will show as “Attending” in the YESSS.
   
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16. What is the External Development Fund, and do I qualify?
The External Development Fund covers the registration and material costs for workshops, seminars, conferences or professional development courses that are related to the staff member’s present job or to jobs in the same field, to which the staff member might logically aspire. Travel and accommodation or other miscellaneous expenses will not be supported. There are separate rules and guidelines depending on whether you are a YusApuY or CPM employee.

A YusApuY staff person may apply for up to $500 per fiscal year from the External Development Fund to cover the registration and material costs for conferences, workshops, seminars or professional development courses that are related to the staff member’s present job or to jobs in the same field, to which the staff member might logically aspire. Travel and accommodation or other miscellaneous expenses will not be supported.

For CPM employees, the fund covers course tuition fees only, to a maximum of $500 per fiscal year, to an employee who successfully completes:

A) A job-related course offered at a degree granting institution, community college, or from an accredited training organization that offers certification in a certain discipline. Such courses must be directly related to the employee’s current job responsibilities or directly related to his/her potential career path at York University.

B) Individual skill improvement courses, seminars, or workshops that are related to the staff member’s present job or to jobs in the same field, to which the staff member might logically aspire will be considered for support.

Please note that priority will be given to applications requests supporting developmental opportunities as outlined in (A) above. Given the limited funds in this program, we urge that departmental budgets support individual skills improvement courses or seminars whenever possible.

The following will NOT be supported by the CPM fund:
  • Craft, hobby and general interest courses
  • Conferences fees or Conference pre or post workshop/seminar fees
  • Course/seminar fees for external courses that are also available through LD, Occupational Health and Safety or any other internal training unit within the University
  • Membership fees
  • Examination fees
  • Books or course materials
  • Penalty, exemption fees or other incidental fees related to the course
  • Travel and living costs associated with participation on approved training courses.

It is important that you read and understand the “Guidelines for Access to CPM External Development Fund” for full details on eligibility, exclusions and application procedures prior to submitting this application. The guidelines may be obtained from the External Development page on our website.

For more information on the External Development Fund, please contact Glenda Charlton at 40774 or hrlearn@yorku.ca.

   
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17. How do I determine in which fiscal to apply for the External Development Fund?
The course end date is used to determine in which fiscal a course may be applied. We are not able to reimburse for any courses after that particular fiscal year is over.
   
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18. Can I submit my External Development Fund application prior to completing the course?
Since requests are reviewed and approved on a first-come, first-served basis, we do accept applications with proof of registration in order to reserve funds, however, funds will only be reimbursed upon receipt of proof of successful completion (i.e. a grade, certificate or letter, etc.)
   
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eLearning
   
19. Who is eligible to take e-Learning courses?
All e-Learning courses are open to non-academic employees such as: York University Staff Association (YusApuY Unit 1 and YusApuY Unit 2 ), CUPE Local 1356, CUPE Local 1356-1, IUOE and the Confidential, Professional and Managerial group (CPM).
   
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20. How do I register for an e-Learning course?
Step 1: Carefully review the course descriptions on our website in order to ensure that the content addresses your learning needs.

Step 2: Complete the e-Learning registration form located on the Course Registration page of our website. Managerial/Supervisory approval is required to attend courses. E-mail your completed form to your direct supervisor, with a copy to your CPM manager, requesting approval. Ensure that the course name(s) is in the subject line of the email.

Step 3: The direct supervisor will complete the final step by forwarding your approved registration form to hrlearn@yorku.ca, with a copy to you and the CPM manager.

Upon receipt of the registration form, a confirmation email will be sent with details on how to access your new e-Learning account.
   
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21. What is the time frame for completing a course?
The e-Learning account will remain active until March 9, 2009.
   
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22. What if it takes me longer than the time outlined in the e-Learning course description?
The length of courses outlined in the course description is based on an average individual taking the course. If a manager gives approval for 20 hours maximum to be taken during regular work hours for a particular course, employees may use their own time, e.g. outside work hours should they require additional time to complete the course or discuss other options with their manager.
   
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23. Are e-Learning courses offered at specific dates and times just like the other Learning and Development courses?
No, they may be accessed at any time of day at the employee's convenience and do not have to be taken all at once.
   
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24. Can I work through the courses at one of the workstations in the Microcomputer Training Centre?
Yes, provided the lab is available, an employee could make arrangements to come and use one of our workstations.
   
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25. If the course is offered for completion at my own pace, will there be any guidelines for managers/supervisors addressing the release time issue?
Operating requirements shall be the major consideration in granting or rejecting such requests and it will be up to the manager to work out with the employee when and how he/she will take e-Learning courses.
   
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26. How do I get my completed course(s) added to my training record?
If you have completed an entire course (e.g. all of the sub-courses in Access 2002) and would like to have your training record updated, please send an e-mail message to hrlearn@yorku.ca with a copy to your manager.
   
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27. Is there an evaluation or test at the end of my e-Learning course?
There is an overall skill assessment as well as questions on every lesson/unit within a course. You must answer every question in a lesson/unit in order for your scores to be calculated. In order to master a lesson/unit, you must receive a score of 70% or higher on every lesson/unit in that course.
   
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