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Undergraduate Residence services

AirYorkPLUS

Wireless Access In Undergraduate Residences - FREE!

New for this year!

We are excited to announce that students living in the Undergraduate Residences (with the exception of those living in Founders Residence) will have access to an enhanced wireless and wired internet.

AirYorkPLUS provides wireless interent access to York Undergrad Residences featuring improved security, performance, convenience and mobility.

How do I connect?

  • If you have a device running Windows Operating system, run the AirYorkPLUS Setup Application (Windows only).  Once you configure your Wi-Fi client (laptop or tablet/smartphone, etc.), the client will atutomatically connect to AirYorkPLUS as soon as it is within range of an AirYorkPLUS access point.
  • Access to AirYorkPLUS requires a Passport York login and password.
  • Security: network traffic is encrypted between the client and the AirYorkPLUS access point.
  • Better performance in high-density settings such as lecture halls and libraries where many Wi-Fi clients are active simultaneously.
  • IMPORTANT: Most performance improvement are available only to Wi-Fi devices with dual-band radios. For further details, please consult UIT's recommendations on selecting/purchasing a Wi-Fi client device for use.
  • WiFi-Info provides access to information about Wi-Fi service and setup.


Need Help?

  • Submit your support reqeust using our online Problem Report Form.
  • Cotnact InRes Support at 416-736-5611 (Mon-Fri 8:30 am - 4:50 pm)

FAQ

Q:

My Passport York login works on other web application.

Why do I get "invalid password" error when trying to connect to AirYorkPLUS? 

A:

  • If your password  has more than 8 characters in length.  Try enter only the first 8 characters.
  • If you have not changed your password in over a year you may need to change it now.
  • Follow the instructions below to change your password:
    1. Connect to AirYork Wi-Fi network (or your mobile data network).
    2. Go to mms.yorku.ca
    3. Click on the check box beside "Click this box before logging into to change your Passport York password".  Log in using your current Passport York username and password.  Follow the prompts to change password.

      Note: Password can only be 7 or 8 characters long and may not contain a semi-colon (;) or double quotes (").

  • If you have forgotten your username or password then follow the instructions to reset.

 


SERVICE OUTAGE NOTICE : 

 

Problem was resolved at 12:35PM

Further investigation of the cause of this failure is being be undertaken.

UIT Service Outage Notice: Friday November 21, 2014 09:05 PM - Saturday November 22, 12:35 PM - AirYorkPLUS authentication partial failure.

UIT Service Outage Notice: Friday November 21, 2014 09:05 PM - Saturday November 22, 12:35 PM - AirYorkPLUS authentication partial failure.

Due to a failure in the authentication system for AirYorkPLUS there have been enterprise wide failures in AirYorkPLUS logins. Logins worked intermittently as part of the system was still responsive. Network Operations was notified and resolved the problem at 12:35 PM. Further investigation of the cause of this failure is being be undertaken.

Thanks for your patience and understanding.


University Information Technology.

 

Problem was resolved at 03:45PM
Note start time of this issue is not clearly defined. Estimated around 1:00PM.

UIT Service Outage Notice: Friday November 21, 2014 ONGOING - Stong residence wired network drops

UIT Service Outage Notice: Friday November 21, 2014 ONGOING - Stong residence wired network drops

Network connectivity on wired network ports in Stong residence have stopped working late this morning. Network Operations has attempted several recovery efforts but the problem is persistent. We are working with vendor technical support to address this critical issue.  Wireless service is unaffected except for some very brief interruptions which would go unnoticed by most end points.

Thanks for your patience and understanding.


University Information Technology.