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eServices Office

Quickr Computing Requirements

Minimum Computing Software and Hardware Requirements for Quickr:

For PC Users


Operating Systems:

  • Win XP Professional SP3
  • Windows 7 SP1 and Windows Vista can be used to access course Web sites. However, Windows 7 and Windows Vista are currently not supported by the University. Please refer to the following URL to read more about York University Windows 7 and Windows Vista support: http://www.yorku.ca/computing/facultystaff/news/Win_7_Vista.html
  • Windows Vista SP2


Browsers:

For Instructors:
 (required for all administrative/editing functions)

  • Windows: Internet Explorer 7 or 8 (please follow this link if you need to upgrade), Mozilla Firefox 3.6, 4, 5, 6 & 7

Office Suites:

  • Supported are Office 2000, XP and 2003

For Students:
 (viewing)

  • Windows XP, Mozilla Firefox 3.6, 4, 5, 6 & 7 Internet Explorer 7 or 8, Chrome 12.0, 14
  • Windows 7: Internet Explorer 7 or 8, Mozilla Firefox 3.6, 4, 5, 6 & 7
    Note: IE 9 works ONLY in compatibility mode+

+The work around to make IE 9 load content links in Quickr is by opening IE 9, and beside the address bar, there should be three symbols: a red X , refresh , and a compatibility view symbol. Click on the compatibility view icon, and this will change IE 9 to run in compatibility mode. All content will be visible in compatibility mode.

compatibility

Shortcut keys for Compatibility Mode for IE 9:
To active and to remove compatibility mode, open the browser, select the alt key, then t, then v. A small pop up informs that you are now running in compatibility mode. You can remove compatibility by entering the same key strokes.

Java Runtime:

  • Supported is JRE 5.0, 1.4.6, 1.4.5, 1.4.2
  • Your browser will have to allow Java to run. By default, this should be the case. To be sure, you can follow the Java Plug-in configuration page
For MAC Users


Operating Systems:

  • Macintosh OS X 10.4


Browsers:

For Instructors:
 (required for all administrative/editing functions)

  • Macintosh: Mozilla Firefox 3, 4 or 5

For Students:
 (viewing)

  • Macintosh: Mozilla Firefox 4 or 5, Safari 5.05, Opera 11.50, Chrome 12.0

Java Runtime:

  • Your browser will have to allow Java to run. By default, this should be the case. To be sure, you can follow the Java Plug-in configuration page

Please visit http://support.apple.com for updated documentation for installing Java Runtime for your specific Operating system version.


Important Note:

Students accessing on-line course material from work may require the assistance of their IT department to make browser setting changes. The eServices Office (eSO) does not support these instances.

Need help, or have any questions?

If you are in your course Web site, click on the support link. You may also email us at esohelp@yorku.ca. Please include your course number, term, section and student number.


On-campus Computing Facilities:

If you do not have the above listed minimum requirements, you may still use York's on-campus facilities. There are computing labs open in the William Small Centre (Computing Commons). Please click here.
There are no speakers at these open labs; students have to bring their own earphones.

For more information regarding on-campus computing, visit University Information Technology (UIT) Web site: www.yorku.ca/computing

If you have any technical non-course related computing questions, you may contact York University's Client Support Services by:

Phone: (416) 736-5800
E-mail: helpdesk@yorku.ca

Or you can visit the locations listed above for personal assistance

Public Computing Options:

As an alternative to on-campus computing, you may find Internet access at your local coffee shops; Internet cafés and public libraries. Other facilities such as kiosk stations, are open to the public and can provide alternative methods for accessing your course Web sites.

On-line Computing Guides: