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eServices Office

Getting Started: Computing and eLearning for Students

1) Accounts
2) Computers: Hardware and Software
3) Getting connected to the York Network and Internet
4) Websites
5) Getting Help

1) Accounts

Passport York
Before you can access York's online services, you MUST get a Passport York account. Your Passport York username and password authenticate you as a member of the York computing community and give you access to a range of online services including:

Read more about Passport York E-mail Address
Each York student and student club is entitled to a email account. Your account comes with a disk quota of 20 MB. You can access your York mail using various email applications; or you can use York's Web-based e-mail program called MyMail. MyMail is accessible from any Web browser. The URL is

Read more about obtaining and using your York University E-mail Account.

2) Computing Facilities and Resources

The general use AP Labs are located in the TEL and HNES buildings. Click here for instructions on accessing AP Labs . You can also use libraries in other locations across campus. Most of the other campus computers require an AP Labs account – read more.

3) Getting Connected to the York Network and Internet

AirYork Wireless - York's Wireless Network Service, called AirYork, provides laptop users with wireless network access to all campus computing facilities from designated campus locations. For more information about wireless network access click using AirYork.

YorkNet - For non-wireless Internet access on campus use your Passport York username and password to log into the York Network using YorkNet.
More on YorkNet

ResNet - Students living in campus residences use ResNet to register computers for access to the Internet
More on ResNet

4) Websites

We are committed to providing standardized course outlines & websites each term for every course section. A link will be provided from the course website to your course outline. However, unless a course is Internet, correspondence or hybrid, the use of these websites is optional. Your Instructor therefore will inform you as to whether the website will be used to post timely announcements, grades and possibly hand-outs.

5) Getting Help

E-mail - All of the above requests, unless specified otherwise should be initiated through our Helpdesk Support (, our single point of contact for students. A ticket system is in place through the RT (Request Tracker), public portal that will distribute and delegate all requests in a timely fashion.

Phone – (416) 736-5831

In Person - 2120 TEL building during our business hours:
Mon-Thurs 8:30am-7pm
Fri 8:30am-4:30pm
Fri 8:30am-3:30pm (June, July and August)