Research Summary

What is This Research About and Why is it Important?

  • Our project aims to understand the experiences and needs of LGBTTQI people in Ontario who have used or are using home care services (including nursing, personal support, social work, occupational therapy, and physiotherapy).
  • We know very little about how LGBTTQI communities experience home care services, or about how service providers, such as nurses and personal support workers, understand the experiences and needs of LGBTTQI people.

An Overview of Our Research Plan

  • Since 2012, we have been talking to various groups about home care services for LGBTTQI communities in Ontario by way of surveys, interviews, and focus groups.
  • We are interested in hearing about the experiences of 4 groups:
    1. LGBTTQI people: Those who have used or are using home care services: We are interested in learning about experiences of accessing and receiving home care services. (Phase complete!)
    2. Service providers: Nurses, personal support workers, occupational therapists, social workers and physiotherapists who are employed within home care provider agencies in Ontario: We are interested in learning about access to education on diversity and education specifically on LGBTTQI people/communities. (Phase complete!)
    3. Key informants: People working in health and social service agencies who refer LGBTTQI people to home care services including Community Care Access Centres (CCACs) across Ontario: We are interested in learning about perceptions of home care service access for LGBTTQI people. (Phase complete!)
    4. CCAC administrators: Administrators working in CCACs across Ontario: We are interested in exploring thoughts and ideas related to the development and implementation of a home care specific LGBTTQI Access and Equity tool. (Phase complete!)

How We Aim to Address Access to Home Care Services for LGBTTQI People

  • By engaging with a Project Advisory Committee and our community partners from Rainbow Health Ontario and Toronto Central Community Care Access Centre to foster LGBTTQI, provider, and organizational capacity building.
  • By producing an environmental scan report of the current Ontario home care landscape for LGBTTQI people, which will provide insights and recommendations related to home care services access for LGBTTQIs. This report will be distributed to key stakeholder participants, non-participating local, provincial and federal health decision-makers as well as local and national home care service organizations.
  • By producing and distributing a home care specific LGBTTQI Access and Equity (A&E) tool, based on the findings of this and earlier related work. The A&E tool can be used by CCACs and their contracted provider agencies and other home care services to evaluate their policy and practice related to access and equity regarding client rights, intake forms, hiring practices, staff education, etc.
  • By taking our findings back to those who are most affected: LGBTTQI communities, CCACs, and home care service agencies.