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How To Make A Complaint

Students, faculty and staff who request that their concern be reviewed shall do so within 90 days of the date of the action or receipt of the decision in question. The request shall be in writing setting out the issue to be reviewed and accompanied by any supporting documentation.

Can the Ombudsperson help you?

The Ombudsperson is generally an office of last resort. This means that you should first try to resolve your problem by using the complaint and appeal procedures offered by the department you are dealing with. Many complaints can be resolved quickly by first approaching the department involved and using its internal complaint mechanisms. If you are not certain what complaint procedures are available, the Ombudsperson can assist you by providing referral information on how to address your problem.

Remember to:

  • Get the names and titles of the people you have dealt with
  • Keep track of the dates of your contact with the department
  • Keep all papers and letters relating to your complaint

How to make a complaint

There are several ways to make a formal complaint about an individual or systemic problem relating to York University. All complaints are confidential.

  • Mail:
    York University
    1050 Kaneff Tower
    4700 Keele Street
    Toronto, ON M3J 1P3
  • Email:
  • Fax: 416-736-5641