Reports and Case Studies
OSCR Office Activity
Case Volume Table Comparison, Figure 1.0
Table Comparison: Volume of Complaints and Type of Resolution, Figure 1.1
| 2007-2008 (Sept – Aug) | 2008-2009 (Sept – Aug) | 2009-2010 (Sept – Aug) | 2010-2011 (Sept – Aug) | 2011-2012 (Sept – Aug) | 2012-2013 (Sept-Feb) | |
|---|---|---|---|---|---|---|
| Judicial Process | 237 | 343 | 207 | 154 | 206 | 153 |
| Critical Incidents | 37 | 32 | 34 | 7 | 28 | 20 |
| Informal/Early Resolution | 2 | 12 | 7 | 98 | 101 | 51 |
| Support Services | 126 | 114 | 141 | 47 | 136 | 65 |
| Community Consultations | 148 | 226 | 150 | 161 | 261 | 120 |
| Criminal Charges/Informal Follow-up | 27 | 12 | 5 | 9 | 6 | 0 |
| Total | 577 | 739 | 544 | 476 | 738 | 409 |
Table Comparison: Volume of Complaints and Type of Resolution, Figure 1.1
| 2008-2009 (Sept – Aug) | 2009-2010 (Sept – Aug) | 2010-2011 (Sept – Aug) | 2011-2012 (Sept – Aug) | 2012-2013 (Sept-Feb) | |
|---|---|---|---|---|---|
| Judicial Process | 343 | 207 | 154 | 206 | 153 |
| Informal/Early Resolution | 12 | 7 | 98 | 101 | 51 |
| Dismissed Complaints | 37 | 12 | 21 | 34 | 5 |
| Total | 392 | 226 | 273 | 341 | 209 |
Table Comparison: Volume of Complaints and Origin of Complaints, Figure 1.2
| 2010-2011 | 2011-2012 | 2012-2013 -Interim | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Residence | OSCR | Total | Residence | OSCR | Total | Residence | OSCR | Total | |
| Judicial Process | 117 | 37 | 154 | 183 | 23 | 206 | 135 | 18 | 153 |
| Informal/Early Resolution | 73 | 25 | 98 | 57 | 44 | 101 | 24 | 27 | 51 |
| Total | 190 | 62 | 252 | 240 | 65 | 307 | 159 | 45 | 204 |
Analysis
Overview for 2011-2012:
- In 2011-2012, the actual number of complaints filed by the community increased by 25% over the previous year. There was a 26% increase in residence complaints and a 4% increase in non-residence (OSCR) complaints.
- There was a 34% increase in the number of cases dealt with through the judicial process as compared to 2010-2011.
- In 2010-2011, 25 of the 154 judicial cases were peer review board hearings held in residence. While in 2011-2012, 33 of the 183 cases were peer review board hearings. Thus, there was an increase of 32% in the number of peer review board hearings over the prior year.
- 30% of all complaints were dealt with informally or through early resolution compared to 36% in 2010-2011 and 3% in 2009-2010. 44% of complaints resolved informally or through early resolution were non-residence (OSCR) cases as compared to 26% in the previous year. 56% of residence cases were resolved informally or through early resolution as compared to 74% in the previous year.
Types of Cases, Figure 1.3
Key:Judicial Cases - Local Adjudication, University Tribunal, Peer Review Board, Section 15
DC - Dismissed Cases
Criminal - Criminal Charges Informal Follow-up
CI - Critical Incidents Impacting Students
ComCon - Community Consultations
DR - Informal/Early Resolution
SS - Support Services
2012-2013(Interim) - Types of Cases, Figure 1.4
Key:
Judicial Cases - Local Adjudication, University Tribunal, Peer Review Board
DC - Dismissed Cases
Follow-up - Criminal Charges / Informal Follow-up
CI - Critical Incidents Impacting Students
ComCon - Community Consultations
DR - Dispute Resolution
SS - Support Services
2011-2012 Cases by Month, Figure 1.5
Cases:
2012-2013(Interim) - Type of Incidents (Judicial Cases), Figure 2.0
2011-2012 Type of Incidents (Judicial Cases), Figure 2.1
Note: Other: animals (1), cleanliness (2), financial (1), fraud (1), keys (1), sexual assault (1), technology violation (1),
2011-2012 Types of Resolutions, Figure 2.1
Office of Student Conflict Resolution
Telephone: (416) 736-5231
Fax: (416)736-5565
Location: W128 Bennett Centre for Student Services
Email: oscr@yorku.ca
A division of Student Community Development (SCD)
