HELP
This website uses current Java™ and Javascript technology, and popup windows as part of its regular operation.
The problems that can arise while interacting with this website generally fall into three categories:
- Javascript or popup windows are incorrectly set up (solve this)
- Your computer and/or its Web browser and its Java™ technology are out-of-date (solve this)
- Your computer, the web browser and Java are up-to-date but you still see blank boxes (applets) or a red X in a box. Try reloading the page and the applet should appear. Collected data will not be lost in this case.
PROBLEM 1: Javascript or Popups incorrectly set up
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PROBLEM 2: Your computer, Web browser Or Java™ are out-Of-Date
- Your computer's operating system must meet one of the following requirements:
- Windows XP Professional (SP2+)
- Windows XP Home (SP1+)
- Windows 2000 Professional (SP3+)
- Windows 98 (1st & 2nd Editions)
- Apple Macintosh OS Version (Jaguar) 10.2+, 10.3+ (Panther) recommended
- Your web browser must meet one of the following requirements:
- Firefox 1.5.x or higher (download)
- Mozilla 1.2.1, 1.3, 1.4, 1.4.1 (download)
- Netscape 4.7.x, 6.2.2, 7 (download)
- Internet Explorer 5.5 (SP2+), 6.x (download)
- Apple Safari 2.0.3 or higher (bundled with OS)
- You must have at least Java™ 2 Platform v1.3.1 installed.
- Follow this link to test your Java version.
- If your Java™ version is out-of-date, download and install the latest version.
- Microsoft's pre-installed version of the Java Virtual Machine will not work !
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How to Enable JavaScript:
Microsoft Internet Explorer 5 or Later
- On the Tools menu, click Internet Options.
- On the Security tab, click Internet.
- Click Default Level, and then click OK.
If the issue continues to occur:
- On the Tools menu, click Internet Options.
- On the Security tab, click Internet, and then click Custom Level.
- Under Active scripting, click Enable or Prompt.
- Click OK, and then click Yes.
- Click OK.
Internet Explorer 4.x
- On the View menu, click Internet Options.
- Click the Security tab.
- In the Zone box, click Internet Zone, and then click Reset.
- Click OK.
If the issue continues to occur:
- On the View menu, click Internet Options.
- Click the Security tab.
- In the Zone box, click Internet Zone.
- Click Custom (For Expert Users), and then click Settings.
- Under Active Scripting, click Enable or Prompt.
- Click OK, and then click OK again.
Firefox / Mozilla and others
- Open Firefox / Mozilla
- Open the Options/Preferences window
- Click on the 'Web Features' tab
- check the 'Enable Javascript' checkbox
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How to Enable Popups:
Microsoft Internet Explorer 5 or Later
- Open Internet Explorer.
- On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
- Click Default Level, and then click OK.
Firefox 1.5 or later / Mozilla
- Open Firefox / Mozilla
- Open the Options/Preferences window
- Click on the 'Web Features' tab
- uncheck the 'Block popups' checkbox
Netscape & other browsers
- Enabling Popups is similar to Internet Explorer or Firefix above.
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