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Telecom York Services for Faculty and Staff

My Voicemail Online using My CallPilot - FAQs

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Q: What is .vbk? Where is the vbk player? How do I change my message file format?

A: vbk is a Nortel file format that works with the CallPilot player.  The CallPilot player integrates with Internet Explorer 6 for Windows users, and is available for download in “CallPilot Features” tab in the “Downloads” section.  For a review of installation procedures please see the instructions for Internet Explorer (PDF) and instructions for FireFox (PDF).

To change the format to .wav, go to the “CallPilot Features” tab. Message format can be changed in “My CallPilot Preferences” under the heading “Audio:”.

Telecommunications / Telecom York
Administrative Services: (416) 736-2100 Ext. 44357
Location: 016 Steacie Science and Engineering Building
Email: telecomm@yorku.ca