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Telecommunications Help Facilities
Help Line
(Voice Problems) 44357 - 24 hour service line for voice problems for both
York and Glendon Campuses. This line is answered by a telephone designer
from 8:30
a.m. to 4:30 p.m. Monday - Friday. After 4:30 p.m. these calls will be
answered by the Voice Mail system. Note: Before you call the Help Line
(44357), please go through the list of common telephone
problems.
Design
Questions relating to upgrades, relocations, advice on system design,
or tariffs for voice or data on the Meridian SL100 telephone system call
44357 or email telecomm@yorku.ca.
Voice Mail
Questions regarding VoiceMail design, applications or installation procedures
call 44357 or email telecomm@yorku.ca
Long Distance
Questions regarding long distance access, costs and investigations call
44357 or email telecomm@yorku.ca.
Calling Cards
Long Distance Calling Cards can be obtained by sending a written request
to Telecommunications, 016 Steacie or email telecomm@yorku.ca.
Your request should contain your budget number and extension number for
billing purposes.
If you leave the University and do not plan to return, please return the
calling card to your department for cancellation.
For further information call 44511.
Service Order Process
Requests for moves, additions, changes or deletions to Telecommunications
equipment or software must be directed to the person in your department
who is the authorized Telephone Designate. Your designate is knowledgeable
about the features of the system and how they relate to your department's
system design. This designate will forward a Telecommunications Service
Request form via email to telecomm@yorku.ca.
Directory Listing Changes
Changes or corrections to York's
telephone directory should be reported to your department's
telephone designate.
Telephone Training
For telephone feature and Voice Mail training, please call 44357. |
