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Telecommunications Help Facilities

Telecommunications Help Facilities


Help Line
(Voice Problems) 44357 - 24 hour service line for voice problems for both York and Glendon Campuses. This line is answered by a telephone designer from 8:30 a.m. to 4:30 p.m. Monday - Friday. After 4:30 p.m. these calls will be answered by the Voice Mail system. Note: Before you call the Help Line (44357), please go through the list of common telephone problems.


Design
Questions relating to upgrades, relocations, advice on system design, or tariffs for voice or data on the Meridian SL100 telephone system call 44357 or email telecomm@yorku.ca.


Voice Mail
Questions regarding VoiceMail design, applications or installation procedures call 44357 or email telecomm@yorku.ca


Long Distance
Questions regarding long distance access, costs and investigations call 44357 or email telecomm@yorku.ca.


Calling Cards
Long Distance Calling Cards can be obtained by sending a written request to Telecommunications, 016 Steacie or email telecomm@yorku.ca. Your request should contain your budget number and extension number for billing purposes.

If you leave the University and do not plan to return, please return the calling card to your department for cancellation.

For further information call 44511.


Service Order Process
Requests for moves, additions, changes or deletions to Telecommunications equipment or software must be directed to the person in your department who is the authorized Telephone Designate. Your designate is knowledgeable about the features of the system and how they relate to your department's system design. This designate will forward a Telecommunications Service Request form via email to telecomm@yorku.ca.


Directory Listing Changes
Changes or corrections to York's telephone directory should be reported to your department's telephone designate.


Telephone Training
For telephone feature and Voice Mail training, please call 44357.


Telecommunications / Telecom York
Administrative Services: 416-736-2100, X44357
Location: 016 Steacie Science and Engineering Building
Email: telecomm@yorku.ca

Residential Services: 416-736-5611, X55611
Location: WSC Computing Commons
Email: inres@yorku.ca