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Long Distance Program

Long Distance Program

Before Placing Long Distance Calls Remember

  • All long distance calls should be kept as brief as possible. 
  • Plan the long distance call by checking the different time zones and time zone differential rates.
  • Do not call during a lunch hour or a rush period for the called person.
  • Check the telephone directory before dialing to eliminate wrong numbers and directory information charges.
  • Have all correspondence ready before calling to avoid creating an impression of disorganization by having to leave the line continuously.
  • If the party you are calling is not in a position to discuss the subject with you, ask them to call you back when they are ready.

Direct-Dial Station-to-Station Calls

In the local and 905 areas

dial 9, followed by the ten-digit number.

To other Area Codes -

dial 9 + 1and the area code followed by the seven-digit number.

Operator-Assisted Calls

Person-to-person calls

Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Person-to-person" and give the name of the person you are calling, along with your departmental direct-in-dial number for billing purposes.

Collect Calls

Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Collect" and give your name.

Calling Card calls

Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Calling card call" and give your card number.

Calls billed to a third number

Dial 9 + 0 + area code + number. When the Operator comes on the line, say "Bill to ...." and give the area code and number to be billed.

Operator-assisted rates apply on all the above calls. These rates are higher than on direct-dial station-to-station calls.

Directory Assistance for other cities may be reached by dialing 9 + 0 + area code and 555-1212. There is a 75 cents plus tax charge for this service.

Overseas Calls

For countries that can be dialed directly, see the Bell Canada directory introductory pages or the International Dialing Code page.

Direct-dial station-to-station:

Dial 9+ 011 + country code + the routing code + the local number.

Person-to-person, collect, calling card and calls billed to a third number:

Dial 9 + 01 + the country code + the routing code + the local number. An Operator will come on the line to handle the call details.

Country codes and frequently called routing codes are listed in the introductory pages of your Bell Canada directory, or you can check the on-line International Dialing Code page. For codes not listed, please call the Operator (dial 9+ 0).

For countries you cannot dial yourself, dial 9 + 0 and ask the Operator to place the call.

If you pause more than 4 seconds after dialing 9 + 0, your call will automatically be connected to a Bell Canada operator.

Long Distance Charges/Statements

Special care should be taken to verify all long distance charges appearing on your monthly telecommunications statement.

Queries concerning long distance charges for both York and Glendon campuses should be directed to the Telecommunications Administrator ext. 44357. Bell Canada and Telus must not be contacted directly.

Restricted Telephone Lines

Many telephones are restricted from making long distance and Bell Canada Directory Assistance (411) calls. Some telephones are limited to internal calls only. These phones are located in various departments, undergraduate residences, guest suites, etc.

The York University Switchboard operators are not authorized to extend long distance calls from these telephones. Long distance calls may be made from pay telephones located in most buildings on campus.

Cost Recording and Charging Procedures

Directly-dialed personal long distance calls should not be made from or charged to York University telephone numbers. Charges can be transferred to your home telephone number or they can be placed collect.

Each department's budget will be debited by the Chief Accountant for all long distance calls charged to its local numbers. It is the department's responsibility to maintain a record of all long distance calls (through the departmental designate), to reconcile this against the long distance statement each month and to collect charges for any personal long distance calls that may have been inadvertently billed to the department's local numbers.

Research grant long distance charges must be billed against the grant, not against the departmental budget.

Please note that 5% GST and 8% PST is applied to all long distance charges.
Note: Starting July 2010 the new HST will be applied to all long distance charges.

Telecommunications / Telecom York
Administrative Services: 416-736-2100, X44357
Location: 016 Steacie Science and Engineering Building

Residential Services: 416-736-5611, X55611
Location: WSC Computing Commons