2010 LibQUAL+ library service quality survey
February 7th, 2010
York University Libraries are again participating in LibQUAL+ ®, a web-based survey to measure quality of library services, collections and facilities. In mid-February the Libraries will be sending out invitations to faculty and a random sample of undergraduate and graduate students.
Over a thousand libraries around the world have participated in LibQUAL+® since its inception in 2000. The survey is a standardized tool coordinated through the Association of Research Libraries (ARL). LibQUAL+® is administered approximately every three years. This year will be York Libraries’ fifth time running the survey.
The results of this survey will:
- help us better understand how groups within York’s community evaluate library services, collections and facilities
- help us know how best to improve our library services and plan for the future
- allow us to benchmark and track our progress over time
- allow us to compare York’s results with other university libraries
Invitations to participate in the survey will soon be emailed to a sample of York’s students and faculty members. If you receive an invitation to participate in the survey, please take a few minutes to respond.
User feedback is essential in maintaining a quality library system. The Libraries’ welcome comments from all members of the York community. If you have not received an invitation to participate in the survey but have a comment or suggestion to share, please email libqual@yorku.ca or contact Mark Robertson, Associate University Librarian.
The Library values the opinions of its users and we thank you in advance for your valuable input.
If you would like more information about the survey, please visit our LibQUAL+® FAQ page.
Posted by Mark Robertson



