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COVID supports

As COVID-19 remains part of our lives, it’s important that we take personal responsibility to keep ourselves and others safe.

York utilizes a Self-Disclosure, Screening and Incident Management Protocol to provide a framework for support and response to any COVID-19 related disclosures / situations that arise for those who come onto our campuses and for those who live here. We work closely with public health authorities, follow and provide the community with information regarding their guidance and provide all necessary information to assist any public health investigation (if required).

YU Screen

YU Screen is a self-screening tool to help assess your health status. We encourage everyone to use YU Screen prior to attending campus.

All information related to screening or collected through YU Screen is kept confidential, and York is committed to the protection of privacy, as required under the Freedom of Information and Protection of Privacy Act (FIPPA). Information collected through YU Screen is encrypted and stored on servers located in Canada, in compliance with York’s security and privacy protocols. 

Case and Contact Management

Case and contact management is an integral component of our COVID-19 supports and services at York.

Those who are experiencing any COVID-19 symptoms, had a recent positive test result, were exposed to a symptomatic or positive case, recently returned from travel, and/or are unsure if they should come to campus, should fill out YU Screen.

If you have failed your YU Screen, you must complete your required isolation period or follow the relevant public health guidance. Employees failing YU Screen must be cleared by Employee Well-Being (EWB) and students by the Student CCM team before returning to campus.

If you need mental health and wellness support, see York’s Well-being site to be connected with a variety of health and well-being resources.

Contact us at:

Frequently Asked Questions

All individuals who failed YU Screen must ensure they meet clearance criteria outlined and abide by public health recommendations as detailed in the “Ending Self-Isolation & Returning to Work/School/Everyday Activities” section of the Toronto Public Health webpage or local public health unit.

If you are experiencing urgent medical concerns, please call 911. If you have questions about non-urgent medical concerns, please call Health Connect Ontario at 811 or Toll-Free 1-866-797-0000 or Toll-free TTY line at 1-866-797-0007.

Complete YU Screen to indicate that you have symptoms and follow public health recommendations as detailed in the “Stay Home & Self-Isolate” section of the Toronto Public Health webpage or local public health authority.

A Case and Contact Co-ordinator will be in contact shortly with further instructions, during the operational hours of 8:30 a.m. to 4:30 p.m. Monday to Friday. If you require support on evenings, weekends and holidays, please contact your don on duty who will be available from 6 p.m. – 8 a.m., Monday to Friday and 24/7 on Saturday and Sunday.

  • If you have failed YU Screen you must always stay in your room, unless temporarily exiting for a permitted reason:
    • Permitted reasons for leaving your suite include emergencies, seeking medical care, obtaining a test if eligible, picking up food, and utilizing the bathroom
    • Non-permitted reasons for leaving your suite include, completing laundry, visiting other residents, attending residence events, using common spaces (such as lounges)
    • You are strongly encouraged to inform all other close contacts
    • Avoid the use of public transportation or rideshares. Instead, use private transportation where possible
  • When exiting a room for a permitted reason:
    • Wear a well-fitted mask or face covering over your nose, mouth, and chin.
    • Maintain a physical distance of 2 meters from others.
    • Frequently practice appropriate hand hygiene by washing your hands with soap and water or by sanitizing them.
    • After using the washroom, close the toilet seat and flush twice after use. Wipe high touch surfaces with soap and water or disinfectant. Wear a mask unless you are showering. Collect all personal items from the washroom prior to leaving. Remember to wash or sanitize your hands before and after using the washroom.
    • Frequently clean and disinfect high touch surfaces, such as doorknobs.
  • To obtain food:
    • Pre-order food (including meal plan eligible items) through the Food Services Transact Mobile Ordering App at https://www.yorku.ca/foodservices/mobileapp/. For video instructions on how to download the app visit https://youtu.be/8LmXlutR0PI.
    • Once you have downloaded the app, select “York University” as your campus. You will now be able to select your preferred food vendor and pay for your meal.
    • When you receive a notification that your order is ready, pick up your meal and follow the public health measures listed above. Ensure you immediately return to your private room to eat your meal.
  • To access mental health support:
  • Complete YU Screen.
  • If you are experiencing urgent medical concerns, please call 911. If you have questions about non-urgent medical concerns, please call Health Connect Ontario at 811 or Toll-Free 1-866-797-0000 or Toll-free TTY line at 1-866-797-0007.
  • BEFORE returning to our campuses, ensure you meet the requirements outlined in the FAQ “When can I return to campus/leave isolation after failing YU Screen”.
  • Follow public health recommendations as detailed in the “Stay Home & Self-Isolate” section of the Toronto Public Health webpage or local public health authority.
  • Complete YU Screen.
  • If you are experiencing urgent medical concerns, please call 911. If you have questions about non-urgent medical concerns, please call Health Connect Ontario at 811 or Toll-Free 1-866-797-0000 or Toll-free TTY line at 1-866-797-0007.
  • BEFORE returning to our campuses, ensure you meet the requirements outlined in the FAQ “When can I return to campus/leave isolation after failing YU Screen”.
  • Complete YU Screen.
  • If you are experiencing urgent medical concerns, please call 911. If you have questions about non-urgent medical concerns, please call Health Connect Ontario at 811 or Toll-Free 1-866-797-0000 or Toll-free TTY line at 1-866-797-0007.
  • If you have been told to quarantine, isolate, or stay home by a healthcare provider, public health unit, federal border agent, or other government authority follow the direction provided.
  • BEFORE returning to our campuses, ensure you meet the requirements outlined in the FAQ “When can I return to campus/leave isolation after failing YU Screen”
  • Please check out Toronto Public Health’s webpage or your local public health authority for more information.
  • For more information on how to self-isolate, check out Public Health Ontario’s resource sheet.
  • For more information on federal travel restrictions, visit the Government of Canada website on COVID-19: Travel, testing and boarders
  • Complete YU Screen.
  • If you are experiencing urgent medical concerns, please call 911. If you have questions about non-urgent medical concerns, please call Health Connect Ontario at 811 or Toll-Free 1-866-797-0000 or Toll-free TTY line at 1-866-797-0007.
  • Follow public health recommendations as detailed in the "COVID-19: What to Do if You Are a Close Contact" section of the Toronto Public Health webpage or local public health authority.

COVID-19 treatment depends on the type and severity of illness and can range from symptom management to the use of specific antiviral treatment and even hospitalization.  Do not delay consulting your physician since some treatments need to be taken within five to seven days of your symptoms starting.

Go to the COVID-19 antiviral treatment screener to check your eligibility.