Summary Call Statistics for Jan 2012

The following are the monthly statistics of calls to Client Services’ ACD queues.

Queue	Statistic
Employee/Faculty	Offered Calls
	Answered Calls
	Abandoned Calls
	Average CCS
Student	Offered Calls
	Answered Calls
	Abandoned Calls
	Average CCS
InRes (8:30-18:00)	Offered Calls
	Average CCS
InRes (24 hour)	Offered Calls
	Average CCS

Summary Call Statistics for Jan 2011 vs Jan 2012