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Custodial Service Offerings

Cleaning to APPA standards

Custodial Services receives core funding to clean academic and administrative buildings. These spaces are cleaned to a set frequency level listed in the Custodial Service Offering. The service offering is based on industry standards developed and published by the APPA – Leadership in Educational Facilities – Custodial Staffing Guidelines used to identify the cleaning activity, frequency of services and description of task.

Please contact your us for more information on this program.

Please Note: Custodial Service Offerings Currently Under Review.

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Damp mop floor As per useAll accessible flooring with no movement of items
Project Clean CarpetService Request SubmissionHot water carpet extraction of entire carpet space
Service Waste / Recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
Sweep or dust-mop floor (under seating)As per useAll accessible fllooring with no movement of items
Spot Vacuum carpet As per useVacuum accessible carpet / walking paths only
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Re-configure furnitureWeeklyChairs reconfigured to the room set configuration
Service waste/recycling/organic waste Five Times WeeklyRemoval of waste; container lids cleaned as required
Spot clean walls and doorsMonthlyWiping of noticeable marks
Spot wet-mop floorsFive Times WeeklyRemoval of visible marks/stains
Sweep or dust-mop floors Five Times WeeklyAccessible floor with no obstructions ie. tables 
Vacuum carpet WeeklyVacuum accessible carpet with minor chair movement only; baseboard, cornors not included; 
Wet mop / machine wash floorsTwice WeeklyMain walking path of floor cleaned; baseboards not cleaned
Wipe tables Five Times WeeklyTables free of marks stains
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean Chalkboards, Trays & replenish suppliesWeeklyChalkboard erasers (2) and chalk (6 pieces) supplied per board unit
Project Clean Floors / CarpetYearly Inspection of SpaceTask identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Re-Configure furnitureWeeklyChairs reconfigured to the room set configuration
Service  waste / recycling containersFive Times WeeklyRemoval of waste; container lids cleaned as required
Spot Wet mop floorsWeeklyRemoval of visible marks /stains
Sweep or dust-mop floorsWeeklyAll accessible flooring to be free of dust /debris
Wet mop floorsMonthlyMain floor cleaned; baseboards cleaned
Vacuum CarpetMonthlyVacuum accessible carpet with minor chair movement only; baseboard cornors not included; 

Note: There is no service provided to instructional technology devices, control panels, computers, and keyboards.

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Dust furniture and flat surfacesMonthlyWiping of surfaces that are open without any obstruction; shelving not included
Project Clean: Carpet / Hard FloorYearly Inspection of SpaceTask identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Re-configure furnitureMonthlyChairs reconfigured to the room set configuration
Service  waste / recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
Vacuum MonthlyVacuum accessible carpet / walking paths only
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Disinfect / Wipe accessible flat surfacesFive Times WeeklyCall buttons, hand rails, panels, vents
Spot Wet mop floorsFive Times WeeklyRemoval of noticeable stains
Vacuum Elevator tracksMonthlyTracks free of debris
Wet mop floor WeeklyEntire elevator cab floor is cleaned
Wipe Sensors on doorsMonthlyWiping of door sensors
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Set up of Tables / ChairsService Request SubmissionAs per Service Request instructions and departmental guidelines

Note: Dependent on dedicated Day Shift Staffing 

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Service waste recycling containersAs RequiredRemoval of waste; container lids cleaned as required
Sweep, dust-mop, or vacuum floorFive Times WeeklyAccessible floor with no obstructions ie. exercise equipment
Wash floor surfaceFive Times WeeklyFloors washed by use of automatic floor machine;
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Remove graffitti with Graffitti removalAs RequiredRemoval of graffitti; work order submission for re-painting surfaces
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Service waste recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
Spot Wet mop floorsFive Times WeeklyRemoval of visible marks /stains
Sweep or dust-mop floor, bleachers retractedFive Times WeeklyAccessible floor with no obstructions ie. game equipment
Wash wood gym floorsFive Times WeeklyGym floors washed by use of automatic floor machine;
AREA TYPELOCATIONFREQUENCYDESCRIPTION
MAIN BUILDING FOYERS Close to building main entrancesInspect Daily, Service As RequiredReplace cartridge/refill dispenser
WASHROOM Washrooms without paper towelsInspect Daily, Service As RequiredReplace cartridge/refill dispenser
CLASSROOM/SEMINAR (RAC)Exterior wall in close proximityInspect Daily, Service As RequiredReplace cartridge/refill dispenser
ELEVATORS Exterior wall in close proximityInspect Daily, Service As RequiredReplace cartridge/refill dispenser

To find out where there is a hand sanitization station near you, please visit: www.yorku.ca/facilities/our-services/property-management/custodial-services

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean Sink (must be accessible)Five Times WeeklySink is cleaned if empty; cups/dishes are not cleaned or removed
Service waste / recycling containers / organicsFive Times WeeklyRemoval of waste; container lids cleaned as required
Spot clean walls and doorsService Request SubmissionRemoval of visible spots / marks on walls up to 3 meters
Sweep or dust-mop floors Five Times WeeklyAll accessible flooring to be free of dust /debris
Wet mop floors Five Times WeeklyMain floor cleaned; no movement of appliances (ie. fridge, water coolers); 

Note: No service provided to appliances, including: refrigerators, microwaves, water coolers/dispensers, beverage stations, etc.

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Empty glass bin containersInspect Daily, Service As RequiredUser to place full glass bin to corridor  
Service waste / recycling containersFive Times WeeklyRemoval of waste from room containers; container lids cleaned as required; Lab station waste container to be emptied by lab user
Sweep or dust-mop floors WeeklyAccessible floor with no obstructions ie. lab equipment
Wet mop floorsWeeklyMain walking path of floor cleaned; baseboards not cleaned
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Replace Lamps as per Departmental Standard Operating ProcedureMonthlyLamps are replaced to 3 meters height within 5 working days; Electrical repairs forwarded to Maintenance 
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Re-configure furnitureWeeklyChairs reconfigured to the room set configuration
Service waste / recycling containersFive Times WeeklyRemoval of waste; container lids cleaned as required
Sweep or dust-mop floors WeeklyAccessible floor with no obstructions ie. portable book shelves, study carrols
Vacuum carpet MonthlyVacuum accessible carpet with minor chair movement only; baseboard , cornors not included; 
Wet mop floorsWeeklyMain walking path of floor cleaned
Wet wipe accessible flat surfacesService Request SubmissionWiping of accessible surfaces to 3 meters
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean Lockers and BenchesFive Times WeeklyLockers doors and bench surfaces free of marks
Disinfect / wipe benchesFive Times WeeklyApply disinefectant and wipe down bench surfaces
Service waste recycling containersInspect Daily, Service As RequiredRemoval of waste; 
Sweep or dust-mop floors Five Times WeeklyAccessible floor with no obstructions
Wet-mop and/or auto-scrub floorsFive Times WeeklyMain walking path of floor cleaned; baseboards not cleaned
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Spot Clean door glassWeeklyCleaning of glass touch points only
Spot Vaccum Walk Off Mats WeeklyRemoval of noticeable debris
Vacuum Walk-Off MatsMonthlyVacuum of entrire matting 

To view the Office Cleaning Schedule, please visit the link below:

Office Care Schedule

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Project Clean Carpet/FloorsYearly Inspection of SpaceTask identification based on Inspection: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Service Waste/ Recycling ContainersAs per Zero Waste ProgramOccupant to deposit personal deskside waste/recycling into local communal recycling stations; communal recycling stations inspected daily and serviced as required
Sweep or dust-mop floorsMonthlyAll accessible flooring with no movement of items
Vacuum accessible carpet areasMonthly (refer to Vacuuming Schedule for your area/building)Vacuum accessible carpet / walking paths only; baseboard , corners not included
Wet mop floorsMonthlyAccessible floor mopped; no baseboards; no movement of furniture or under desk area where wires etc. 
Wet wipe accessible flat surfacesMonthlyWiping of surfaces that are open without any obstruction; shelving not included
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Remove posters on public bulletin boards as per University Postering GuidelinesBi-WeeklyRemoval of posters as per YU Postering Guidelines
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean Water Fountains/hydration stationsFive Times WeeklySpout, surfaces are disinfected
Disinfect / wipe door handles, push plates, opening switchesFive Times WeeklySpray / Wiping of surfaces 
Hand Sanitizer Inspect Daily, Service As RequiredReplace cartridge; refill container
Project Clean Carpet/FloorsYearly Inspection of SpaceTask identification based on Inspection findings: Carpet: water extraction, dry foam application; Floor refinishing : buffing, top scrubbing or full refinishing; spaces must be accessible with minor furniture/items movement (i.e. chairs)
Service Waste/ Recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
Spot Clean walls and doorsProject Basis OnlyRemoval of visible spots / marks on walls up to 2 meters
Sweep or dust-mop floors WeeklyAll accessible flooring to be free of dust /debris
Wet mop / machine wash floorsTwice WeeklyMain walking path of floor cleaned; baseboards not cleaned
Vacuum carpet MonthlyVacuum accessible carpet / walking pathes only; baseboard , cornors not included
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean DrainsFive Times WeeklyRemoval of surface debris; drain cap is not removed
Power Wash WallsWeeklyPower wash walls and shower fixtures
Service waste recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean DrainsFive Times WeeklyRemoval of surface debris; drain cap is not removed
Power Wash WallsMonthlyPower wash walls and shower fixtures
Service waste recycling containersInspect Daily, Service As RequiredRemoval of waste; container lids cleaned as required
CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Dust accessible flat surfacesProject Basis OnlyWiping of surfaces that are open without any obstruction up to 3 meters
Sweep or dust-mop stairs and landingsInspect Weekly, Service As RequiredMain walking path of floor/stair surface cleaned
Wet mop stairsWeeklyStairs clear of stains

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Clean MirrorsFive Times WeeklyMarks, smudges removed
Clean Wash BowlsFive Times WeeklySinks free of debris and stains
Clean/Disinfect Toilet BowlsFive Times WeeklyToilets free of marks/debris/stains; chrome handle cleaned
Clean/Disinfect UrinalsFive Times WeeklyUninals free of debris; chrome handle  cleaned
Disinfect: Partition & Door handles; hand dryers; main door handle & push plate  Five Times WeeklySpray/Wiping surfaces; Visible marks/stains removed
Empty waste / recycling containersFive Times WeeklyRemoval of waste; container lids cleaned as required
Restock hand soap and paper productsFive Times WeeklySupplies replenished
Spot clean walls and doorsMonthlyVisible marks/stains removed up to 2 meters
Sweep or dust-mop floors Five Times WeeklyAll accessible flooring to be free of dust /debris
Wet-mop floorsFive Times WeeklyMain floor cleaned; baseboards cleaned

WASHROOM REFRESH: Monitoring/re-fresh twice daily; Main floor high-use public washrooms

CLEANING ACTIVITYFREQUENCYDESCRIPTION OF TASK
Exterior Window Washing5 year cycleWater and Brush used on exterior windows; No Scraping of windows; Performed by outside window washing Contractor and subject to window accessibility and building anchor inspection
Interior Window WashingService Request SubmissionService Request submission: Windows are cleaned to 3 meters; windows and ledges are free of any obstructions; Note: based on window location, window washing Contrcator may be used quote can be supplied

FREQUENCY LEGEND:

NOTE: Task frequencies may be altered due to unscheduled operational changes.

Five Times WeeklyMonday -Friday
Twice WeeklyTwo times per week
WeeklyOnce per week
BiWeeklyOnce per every two (2) week period
MonthlyOnce per calendar month
QuarterlyOnce per three (3) calendar months
Semi-AnuuallyOnce over six (6) calendar months
YearlyOnce per each calendar year
As RequiredAs noticed or required to be serviced