{"id":7281,"date":"2022-09-26T10:15:22","date_gmt":"2022-09-26T14:15:22","guid":{"rendered":"https:\/\/www.yorku.ca\/glendon\/?page_id=7281"},"modified":"2025-07-30T09:32:40","modified_gmt":"2025-07-30T13:32:40","slug":"glendon-information-technology-services","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/glendon\/supports-and-services\/glendon-information-technology-services\/","title":{"rendered":"Glendon Information Technology Services"},"content":{"rendered":"\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Welcome to your IT Help Desk! Our team is here to support your needs when it comes to software, hardware and network set up, management and troubleshooting.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading text-uppercase h5\">Quick Links<\/h2>\n\n\n\n<ul class=\"wp-block-list list-unstyled\">\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/\">University Information Technology (UIT)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/yorku.site24x7statusiq.com\/\">Systems Status (UIT)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/eclass.yorku.ca\">eClass<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/yorku.zoom.us\">Zoom @ York<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/microsoft-365-for-students\/\">Office 365<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/software-and-apps\/#google-apps\">Google Apps at York<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.yorku.ca\/glendon\/supports-and-services\/glendon-information-technology-services\/glendon-its-forms\/\"><i class=\"fas fa-arrow-right\"><\/i> Submit a request<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group grey-bg-block has-very-light-gray-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped grid-block wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/09\/glendon-dsc03034-1024x577.jpg\" alt=\"\" class=\"wp-image-6482\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/09\/glendon-dsc03034-1024x577.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/09\/glendon-dsc03034-400x225.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/09\/glendon-dsc03034-1536x865.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/09\/glendon-dsc03034.jpg 1642w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/\">Passport York \u2013 get access to\u2026 everything!<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-students-Economics-EN-1024x577.jpg\" alt=\"\" class=\"wp-image-2364\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-students-Economics-EN-1024x577.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-students-Economics-EN-400x225.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-students-Economics-EN-1536x865.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-students-Economics-EN.jpg 1642w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/#airyork-plus\">York's AirYorkPlus Wi-Fi network<\/a><\/figcaption><\/figure>\n<\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped grid-block wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-campus-CoE-Outside-1024x577.jpg\" alt=\"An exterior shot of Glendon Campus.\" class=\"wp-image-2450\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-campus-CoE-Outside-1024x577.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-campus-CoE-Outside-400x225.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-campus-CoE-Outside-1536x865.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/glendon-campus-CoE-Outside.jpg 1642w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/internet-access\/#vpn\">Secure connection to York's VPN<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/03\/glendon-students-LINGUISTICS-EN-1024x577.jpg\" alt=\"\" class=\"wp-image-5198\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/03\/glendon-students-LINGUISTICS-EN-1024x577.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/03\/glendon-students-LINGUISTICS-EN-400x225.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/03\/glendon-students-LINGUISTICS-EN-1536x865.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2022\/03\/glendon-students-LINGUISTICS-EN.jpg 1642w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/software\/\">Access student software<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/york-academic-life-student_laptop-1024x577.jpg\" alt=\"Students on Glendon Campus.\" class=\"wp-image-1811\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/york-academic-life-student_laptop-1024x577.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/york-academic-life-student_laptop-400x225.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/york-academic-life-student_laptop-1536x865.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2021\/10\/york-academic-life-student_laptop.jpg 1642w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.library.yorku.ca\/web\/ask-services\/printing-and-computing\/computing\/laptop-borrowing\/\">Borrow a laptop<\/a><\/figcaption><\/figure>\n<\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped grid-block wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/get-connected-while-you-live-in-res.jpg\" alt=\"\" class=\"wp-image-16773\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/get-connected-while-you-live-in-res.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/get-connected-while-you-live-in-res-400x225.jpg 400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/#internet-in-residence\">Get connected while you live in residence<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/Find-glendon-computer-labs.jpg\" alt=\"\" class=\"wp-image-16801\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/Find-glendon-computer-labs.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/11\/Find-glendon-computer-labs-400x225.jpg 400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/glendon\/supports-and-services\/glendon-information-technology-services\/glendon-computer-labs\/\">Find Glendon's computer labs<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-1024x683.jpg\" alt=\"Black Dslr Camera on White Table\" class=\"wp-image-24298\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-1024x683.jpg 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-400x267.jpg 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-391x260.jpg 391w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-1536x1024.jpg 1536w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2024\/10\/black-dslr-camera-on-white-table-7231218-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.yorku.ca\/glendon\/hands-on-experiences\/digital-and-language-hubs\/glendon-digital-media-lab\/\">Glendon Digital Media Lab (GDML)<\/a><\/figcaption><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Our most frequently asked questions<\/h2>\n\n\n<style>.kt-accordion-id7281_ad1360-22 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id7281_ad1360-22 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id7281_ad1360-22 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id7281_ad1360-22 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id7281_ad1360-22 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id7281_ad1360-22 kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane7281_186517-a7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I'm having trouble logging in at York<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Passport York is the main credential that\u2019s used to log into York\u2019s systems.&nbsp; To manage your account please visit <a href=\"https:\/\/mms.yorku.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/mms.yorku.ca<\/a>.&nbsp; This includes password resets, setting security questions, and managing various aspects of your account including Two Factor Authentication (2FA).<\/p>\n\n\n\n<p>Some of the common reasons people have trouble logging in are:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Two Factor Authentication is not Set-up (Duo).&nbsp;<\/h3>\n\n\n\n<p>If you haven\u2019t set up your account for Two Factor Authentication (2FA) you can follow these instructions:&nbsp; <a href=\"https:\/\/infosec.yorku.ca\/services\/two-factor-authentication\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/infosec.yorku.ca\/services\/two-factor-authentication\/<\/a>&nbsp; If you are still unable to use 2FA\/Duo, please reach out to the Glendon ITS Help desk, or the University Service Centre.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong Account&nbsp;<\/h3>\n\n\n\n<p>If you are employed by the university (workstudy) while being a student, you will be assigned a different Passport York account for your staff role. Please make sure you\u2019re using the correct account for the appropriate role.&nbsp;<\/p>\n\n\n\n<p>As a student you will have access to \u201cGoogle Apps @ York\u201d.&nbsp; You can find more information about the service at <a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/software-and-apps\/#google-apps\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/google.info.yorku.ca\/<\/a>.&nbsp;&nbsp; Note that your Google Apps username will be <a href=\"mailto:passportyorkusername@my.yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">passportyorkusername@my.yorku.ca<\/a>.&nbsp; Your password will be your Passport York password.&nbsp;<\/p>\n\n\n\n<p>Students also have access to Microsoft services such as the Office Suite (<a href=\"https:\/\/portal.office.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/portal.office.com<\/a>).&nbsp; When accessing Microsoft accounts, the format of your login should be <a href=\"mailto:ppyusername@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">ppyusername@yorku.ca<\/a>.&nbsp; Your password will be your Passport York password.&nbsp;<\/p>\n\n\n\n<p>When logging into Zoom, be sure to select the option for SSO (single sign on).&nbsp; Sometimes people will try logging in with a personal Zoom account which may not be authorized for use with some classes or will default to a free account which is limited to 45 minutes.&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane7281_3ed57a-99\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What software is available to students?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Several applications are available to York and Glendon students.&nbsp; This is accessible through <a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.yorku.ca\/uit\/student-services\/software\/<\/a>\u202for visit one of our <a href=\"https:\/\/www.yorku.ca\/glendon\/supports-and-services\/glendon-information-technology-services\/glendon-computer-labs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Glendon computer labs<\/a>.&nbsp;<\/p>\n\n\n\n<p>You\u2019ll find many productivity, language, communication tools.&nbsp; In some cases, your class may use specialized software. In most cases, these can be found here.&nbsp; If they are not, then check with your professor.&nbsp;&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane7281_bf3e6c-39\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I get my devices on Wi-Fi?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Wi-Fi is available for you using the wireless network (SSID) \u201cAirYorkPLUS\u201d it has robust security, performance, convenience and mobility. Visitors to Glendon should use the \u201cAirYorkGUEST\u201d network.&nbsp;<\/p>\n\n\n\n<p>At Glendon, Wi-Fi is available in the main buildings, in residences, and in many of the Outdoor areas.&nbsp; This map shows the approximate Outdoor coverage.&nbsp;<\/p>\n\n\n\n<p>If you are a student visiting from another institution, or you are visiting another higher education institution, you can connect to a shared Wi-Fi network called \u201ceduroam\u201d.&nbsp;&nbsp;<\/p>\n\n\n\n<p>For more information on eduroam, and Wi-Fi at York, please see <a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"908\" src=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/09\/Screen-Shot-2023-09-08-at-2.52.45-PM-1024x908.png\" alt=\"\" class=\"wp-image-15288\" style=\"width:901px;height:799px\" srcset=\"https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/09\/Screen-Shot-2023-09-08-at-2.52.45-PM-1024x908.png 1024w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/09\/Screen-Shot-2023-09-08-at-2.52.45-PM-400x355.png 400w, https:\/\/www.yorku.ca\/glendon\/wp-content\/uploads\/sites\/508\/2023\/09\/Screen-Shot-2023-09-08-at-2.52.45-PM.png 1126w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane7281_368463-85\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can you fix my computer?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>While we are happy to assist you in accessing your York account troubleshooting York-systems, hardware issues for non-employees are not eligible for repair through York\/Glendon IT departments.&nbsp;<\/p>\n\n\n\n<p>Data Integrity is a private provider in York Lanes on the Keele Campus and can assist with many repairs, as well as purchasing equipment.&nbsp;<\/p>\n\n\n\n<p>Closer to campus, there are a number of local repair shops in the Yonge and Eglinton area&nbsp;<\/p>\n\n\n\n<p>For Apple products, we recommend visiting a local Apple store, or official Apple Service Provider.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane7281_af6ea4-7f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I have to do with 2FA (2 Factor Authentication)?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>2 Factor Authentication (2FA), or Multi-Factor Authentication (MFA) is mandatory to access York\u2019s systems. This method is industry-proven to be among the best to protect you, and an organization\u2019s digital assets.&nbsp; For more information on York\u2019s approach with this, please visit <a href=\"https:\/\/infosec.yorku.ca\/services\/two-factor-authentication\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/infosec.yorku.ca\/services\/two-factor-authentication\/<\/a>&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>As we are living in an age that is highly dependent on one\u2019s digital security, we do highly recommend you consider 2FA\/MFA for your other personal accounts.&nbsp; The power of 2FA\/MFA is that even if malicious hackers have your email address and password, they cannot access your accounts without your approval.&nbsp;<\/p>\n\n\n\n<p>When assessing whether to use 2FA\/MFA for your personal accounts, consider the added effort of approving a 2FA\/MFA notification versus the effort of recovering your data and identity following a breach.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane7281_7d4bde-63\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I see students working with you. How do you get a job at Glendon ITS?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The ITS team typically hires students as part of the Work Study program.&nbsp; They are normally hired for the periods of the Fall and Winter semesters.&nbsp; Previous technical experience, and bilingualism are both highly desired, but we place an emphasis on teaching, training and mentoring, so attitude and work ethic count for a lot.&nbsp;<\/p>\n\n\n\n<p>The work\/study employees assist other students, staff, faculty, and provide classroom support.&nbsp; If you would like to apply to be part of our team, please keep an eye on York\u2019s YU Hire portal in July\/August which is when the roles are posted.&nbsp; You can also feel free to email your resume and cover letter to <a href=\"mailto:ithelp@glendon.yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">ithelp@glendon.yorku.ca<\/a> so that we can keep your resume on file, and reach out if there is an opening during the academic year.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane7281_7fc76a-86\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am an instructor, how do I setup my course on eClass, Zoom, etc.?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can find information on how to use our online tools at the Learning Technology Services website: <a href=\"https:\/\/lthelp.yorku.ca\">https:\/\/lthelp.yorku.ca<\/a><\/p>\n\n\n\n<p>For more in-depth pedagogical assistance, please visit the the Teaching Commons website:<a href=\" https:\/\/www.yorku.ca\/teachingcommons\/\"> https:\/\/www.yorku.ca\/teachingcommons\/<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading mb-3\">Contact<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Our Service Desk is located on the first floor of York Hall, YH 153<\/p>\n\n\n\n<p><i class=\"fas fa-clock\"><\/i> <strong>Hours<\/strong>:<br>Monday to Thursday 8:30AM - 4:30PM<br>Friday 8:30AM - 4:00PM<br><\/p>\n\n\n\n<p><i class=\"fas fa-user\"><\/i> <strong>In-person:<\/strong> York Hall 153<\/p>\n\n\n\n<p><i class=\"fas fa-phone\"><\/i> <strong>Phone:<\/strong> 416-736-2100 ext 66700<\/p>\n\n\n\n<p><i class=\"fas fa-envelope\"><\/i> <strong>Email:<\/strong> <a href=\"mailto:ithelp@glendon.yorku.ca\">ithelp@glendon.yorku.ca<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Evening classroom support<\/strong><\/p>\n\n\n\n<p>Available during Fall and Winter terms<\/p>\n\n\n\n<p> <i class=\"fas fa-clock\"><\/i> <strong>Hours<\/strong>:<br>Monday to Thursday<br>4:30PM - 7:00PM<\/p>\n\n\n\n<p><i class=\"fas fa-phone\"><\/i> <strong>Phone:<\/strong> 416-736-2100 ext 66700<\/p>\n<\/div>\n<\/div>\n\n\n\n<script type=\"text\/javascript\" src=\"https:\/\/auraembed-api.uit.yorku.ca\/embed\/6\/load\" async> <\/script>\n\n\n\n<div class=\"wp-block-columns contact-block is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to your IT Help Desk! Our team is here to support your needs when it comes to software, hardware and network set up, management and troubleshooting. Quick Links Our most frequently asked questions Contact Our Service Desk is located on the first floor of York Hall, YH 153 Hours:Monday to Thursday 8:30AM - 4:30PMFriday [&hellip;]<\/p>\n","protected":false},"author":834,"featured_media":5231,"parent":2587,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"secondary-page.php","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-7281","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Glendon Campus Technology Services | York University<\/title>\n<meta name=\"description\" content=\"The team at Glendon Information Technology Services is here to support all your needs when it comes to software, hardware and network setup.\" 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