York University Housing Services continues to operate under COVID-19 protocols. Residences, Food Services, and other required services are operating at our Keele campus. Visit the YU Better Together website for official updates from the University. Updates regarding Housing Services operations can be found below.
- Updates to service
- Building operations and maintenance requests
- COVID-19 residence safety
- Travel restrictions and self-isolation requirements
- Residence FAQs
The provincial government has declared a second provincial emergency that took effect on January 14, 2021 and has enacted several restrictions that came into effect for Toronto and Peel regions Monday, November 23 at 12:01 a.m. and for the entire province on December 26, 2020. For more information, visit the YU Better Together website.
Updates to service
In alignment with the University’s efforts to help prevent the spread of COVID-19 virus and for our students and staff safety, we have increased the number of services available to residents virtually. Required in-person services are available.
Building operations and maintenance requests
Maintenance and custodial services continue to operate on an enhanced operational model to ensure the health and safety of our residents. Maintenance requests are addressed based on the priority and urgency of the repair, during our regular hours of operations. Only the resident/leaseholder can submit maintenance request If you would like to report a maintenance issue, please visit the Maintenance Request page.
Upon submitting your maintenance request, please ensure that you and all occupants of your unit perform a self-assessment using the COVID-19 screening questionnaire. If you are unable to vacate your unit during the repair, you will be required to wear a mouth and nose covering at all times. Please ensure the space is clean and free of objects that would prevent the repair from being completed. You must always maintain appropriate physical distancing.
COVID-19 residence safety
Undergraduate building occupancy: Housing Services has limited the number of spaces available for assignment in undergraduate residence buildings to reduce density. Each resident has been assigned a specific washroom space. Double occupancy is not permitted at this time.
Residence Clean Care: The health and safety of our residents is a priority for Housing & Conference Services. We are pleased to introduce Residence Clean Care, a program designed to elevate cleaning practices in residence.
Mouth and nose coverings: As of Friday, July 10 2020, the wearing of non-medical mouth and nose coverings is mandatory at York University, where maintaining two-metre physical distancing is not possible or predictable in common and shared spaces within buildings, on both the Keele and Glendon campuses. These spaces include, but are not limited to, academic buildings including classrooms, administrative buildings, meeting rooms, common areas in all residences, washrooms, corridors and elevators. Please visit the YU Better Together website for more details.
Support: York University has compiled a list of resources available to all community members. To access these resources, visit the YU Better Together website. Residents are encouraged to follow physical distancing practices to help prevent the spread of COVID-19. If you’re feeling unsettled or anxious, you can contact the Student Counselling and Development office at 416-736-5297 or vvisit http://counselling.students.yorku.ca/ for more information. Good2Talkis also available at 1-866-925-5454, Text GOOD2TALKON to 686868 or https://good2talk.ca/.
Travel restrictions and self-isolation requirements
If you have traveled outside of Canada in the last 14 days, you must self-isolate as per federal law. If you have travelled inter-provincially outside of Ontario, you are strongly encouraged to self-isolate as per the Government of Ontario's recommendation. Please make sure you complete the Recent Travel Reporting Form.
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