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Carmine Cichella

Carmine Cichella

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Carmine Cichella

YorkU alum Carmine Cichella

2014

Business Analyst
Royal Bank of Canada (RBC)

Tell prospective students a bit about the work you do.

At its most basic level, my role is that of a simplifier - that is, using analytical skill to determine the best route to streamline business processes for RBC employees across Canada and across the world. This involves constant work with internal and (often) external stakeholders where clear communication and transparency is a sought-after trait.

The role of business analysis is inextricably linked to technology - where banks across North America aim to remain viable and competitive in a changing financial climate. It is my role to ensure that RBC technologies meet stakeholder needs and are designed to maximize employee efficiencies. In that sense, the work which I do is an important element in RBC remaining the #1 bank in Canada.

Tell prospective students a bit about how your studies at York helped you to get where you are today.

It might seem like a far cry from public policy and administration, but the analytical and interpersonal tools that were honed while undertaking the MPPAL degree have helped in nearly every facet of my professional life. Where communication with an executive will result in a clearer understanding/estimation of work, or analysis of a problem stakeholders are facing will help in its expeditious resolution, my time at York has contributed to my professional successes.

In the time after my studies, I have been nominated for, and received, internal RBC recognition and accolades for my work - parts of which can be attributed to the skills I learned at York University. Understanding the tenants of proper analysis, clear communication, legislative analysis, and responsible management has not only allowed me to excel in the field of business analytics; they have made me a better democratic citizen. I am more aware of present issues in Canada which impact our government, and in turn affect us as the voting public. As such, I am better able to make democratic decisions and help to shape the future of Ontario and Canada as a whole.

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