Study Abroad Student Success Mentor Lead
Affiliation: Work Study - LEAP
Department/Unit: Global & Community Engagement Unit
Education: Must be enrolled as a York undergraduate student.
Type of Position: Paid
Rate of Pay: 19$ per hour
Employment Term: Fall-Winter 2026-27
Purpose:
Working closely with the Study Abroad Coordinator, the Study Abroad Ambassador Lead will assist with the promotion of the LA&PS Summer Study Abroad Program, specifically by creating engaging social media content, the recruitment of students into the program, and will be responsible for providing information to participating students based on their own experiences studying abroad.
Duties:
Under the direction of a permanent staff member, the Study Abroad Ambassador may be responsible for some or all the following tasks:
- Assist with the promotion and outreach of all events and programming under the LA&PS study abroad portfolio via social media and the creation of promotional materials.
- Assist the LA&PS Communications Team with updating the Summer Study Abroad website.
- Assist with administrative support activities related to student mobility at LA&PS.
- Research potential course logistics such as site visits and activities, transportation and lodging abroad.
- Assist with the initial screening of study abroad applications to ensure that applicants meet minimum eligibility requirements.
- Respond to inquiries from students via e-mail, phone, and in person, provide information and support, and make referrals where appropriate.
- Assist with organizing and delivering study abroad information sessions, pre-departure/safety abroad sessions, and post-trip feedback sessions with student participants and faculty leaders.
- Assist with ensuring that students going abroad have met all requirements and deadlines.
- Assist with assessment of programming.
- Attend and participate in team meetings.
- Other duties as assigned.
Lead Duties:
- Develop and conduct info sessions and pre-departure training sessions.
- Coordinate program operations by providing logistical and communications support.
Skills:
- Must be highly organized, energetic & able to make a positive contribution to all tasks related to the smooth functioning of study abroad programming at LA&PS.
- Demonstrated skills in event planning, facilitation and assessment.
- Strong oral communication skills, public speaking and presentation skills.
- Ability to work independently and in a small team environment.
- Excellent computer skills (MS office, Outlook, eClass, Canva, Teams, etc.).
- Familiarity with and sensitivity to cultural diversity and fostering inclusivity.
- Superior customer service and interpersonal skills, while presenting a professional image of themselves, the program, and the University at all times.
- Proven experience with social media, including Instagram, TikTok, and YouTube and ability to work with communications team on promotional campaigns for the study abroad program.
- Demonstrates reliability, punctuality and eagerness towards new experiences and learning.
- Experience living, working, or travelling abroad is considered an asset.
Qualifications:
Previous work experience may be considered.
Preference will be given to applicants with a proven track record of demonstrated leadership, prior participation in the LA&PS Summer Study Abroad Program or other similar international experience, and a willingness to work in a collaborative environment.