How a complaint can be launched

How complaints will be investigated and documented

Takes a solution-based approach

Ensures opportunity for to be heard

How complaints will be addressed (informally, and formally)

That conflict-of-interest standards are upheld

That the complaint is acknowledged in a timely manner

Who allocates staff and resources

Who provides guidance to staff and community members

Who tracks the outcome for each concern

Who engages (where applicable)

Offers unresolved contact options

Who follows up on unresolved concerns