Telecommunications Help

• Help Line (Voice Problems) 44357
• Design
• Voicemail
• Long Distance
• Calling Cards
• Service Order Process
• Directory Listing Changes
• Telephone Training

Help Line
Call extension 44357 - for voice problems for both York and Glendon Campuses. This line is answered by a telephone designer from 8:30 a.m. to 4:30 p.m. Monday - Friday. After 4:30 p.m. these calls will be answered by the Voicemail system. Note: Before you call the Help Line (44357), please go through the list of common telephone problems.

Design
Questions relating to upgrades, relocations, advice on system design, or tariffs for voice or data call extension 44357 or email telecomm@yorku.ca.

Voicemail
Questions regarding voicemail design, applications or installation procedures call extension 44357 or email telecomm@yorku.ca

Long Distance
Questions regarding long distance access, costs and investigations call extension 44357 or email telecomm@yorku.ca.

Calling Cards
Long Distance Calling Cards can be obtained by email to telecomm@yorku.ca. Your request should contain your budget number and extension number for billing purposes.

If you leave the University and do not plan to return, please return the calling card to your department for cancellation.

Service Order Process
Requests for moves, additions, changes or deletions to Telecommunications equipment or software must be directed to the person in your department who is the authorized Telephone Designate. Your designate is knowledgeable about the features of the system and how they relate to your department's system design. The designate will forward a Telecommunications request via email to telecomm@yorku.ca.If you are the Telephone Designate for your department or Project Manager, service orders with less than ten voice/data cables, phone moves and/or the addition of new services require seven business days notice. For service requests requiring more than ten voice/data cables, phone moves and/or the addition of new services Telecom requires a minimum of 15 business days notice but may require greater lead time depending on the requirements of the request. Please contact Telecom directly to discuss scheduling.

Directory Listing Changes
Changes or corrections to York's telephone directory should be reported to your department's Telephone Designate.

Telephone Training
For telephone feature and voicemail training, please call extension 44357.

Telecommunications / Telecom York
Administrative Services: (416)736-2100, Ext 44357
Location: 016 Steacie Science and Engineering Building
Email: telecomm@yorku.ca