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How do I get it?

NOTE: The Pulse Secure client download and setup steps are done only ONCE.
Download, install and configure an appropriate client as per table below:

Operating System Where to get the Pulse Client and Setup Instructions
Windows 7 and higher Installation Instructions for Pulse on Windows 32 Bit / 64 Bit
Mac OS 10.8x
and higher
Installation Instructions for Pulse on Mac
Linux Installation instructions for Pulse Secure on Linux
Download the appropriate client:
CentOS/RHEL 32-bit, CentOS/RHEL 64-bit, Ubuntu/Debian 32-bit, Ubuntu/Debian 64-bit
iOS
(iPad / iPhone) 8.1 and higher
Installation Instructions for Pulse Secure on iOS
Android Phone / Tablet 4.4.x and higher Installation Instructions for Pulse Secure on Android Devices

2FA Authentication

Starting on July 29th, 2021, the regular VPNYork profile (https://vpngateway.yorku.ca/vpnyork) will require two-factor authentication, Duo 2FA. Note that another non-2FA VPN profile will still be available for the community to use ( please see setup instructions for https://vpngateway.yorku.ca/vpnyork-classic ).

Split Tunneling

Starting on June 24th, 2021, the regular VPNYork profile (https://vpngateway.yorku.ca/vpnyork) will include split tunneling to improve the Office365 and Zoom meeting experience. This means that the VPN will no longer slow down your virtual meetings, and you will experience faster connection speeds and better call quality. Note that another non-split tunneling VPN profile will still be available for the community to use ( please see setup instructions for https://vpngateway.yorku.ca/vpnyork-classic ).

How do I get access on a specific VPN Profile?

All users have access to the VPNYork Profile. Access to any other specific VPN group requires further coordination with a York University profile owner (designate). See flowchart.

  1. York University profile owner (designate) must be involved in this request process. See contacts.
  2. York University profile owner (designate) must put in service request on behalf of the client.
    • If this person is outside of York then a Guest Account must be requested first via Cherwell and then following the creation of the Guest Account a separate VPN Profile request must be submitted on behalf of the guest.
    • If the person is a York University Community member then the VPN Profile request form must be completed.
  3. Use VPN service profile as per instructions from the York University profile owner (designate).
    • Due to the VPNFW1 access control policies users of the vpnfw1 profile will not be able to access yu link without logging off from Pulse Secure.

How do I get help?

Known Issues:

  • Pulse Secure may conflict with wireless printing and home networking since split tunneling is not allowed. In such cases clients should use these applications after logging off from Pulse Secure.
  • Users of the vpnfw1 profile will not be able to access yu link without logging off from Pulse Secure.