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Home » Faculty & Staff Services » Passport York & Manage My Services » Reset Your Passport York Password

Reset Your Passport York Password

Please see information about how to set up your Passport York Security Questions.If you already know your current password and want to change it then follow the instructions below:

  • Go to Manage My Services at https://mms.yorku.ca
  • Click the check box beside "Click this box before logging in to change your Passport York password" and log in using your Passport York username and password.
  • Then follow the prompts to change your password.

If you have forgotten your username or password then follow the instructions below:

Method 1. If you have set your Passport York Security Questions:
Requirements to use this method:

  1. You must not have access to advanced access levels (SIS, VPN Firewall, technical staff member, etc).
  2. You must have access to your York email address.

If you have met this method's requirements:

  1. Go to Passport York Security Questions
  2. Enter your employee number and click "Next Step"
  3. An email will be sent to your York email address. Open this email and click on link in the message. You will be taken to a page where you will enter the answers for your security questions. After correctly answering your questions you will be prompted to pick a new password.

Method 2. Changing your Passport York password via Email:
Requirements to use this method:

  1. You must have access to your York email address.

If you have met this method's requirements:

  1. Send a request from your York email address to askit@yorku.ca with your employee number.
  2. We will reply to your email with instructions about how to reset the password.

Method 3. In Person at a UIT Service Desk Counter:
Requirements to use this method:

  1. You must have your Yu-card (preferred). If not then government issued photo ID such as driver's license, passport etc.
  2. Your employee number. Note that it is normally on your Yu-card, but otherwise it is also on your pay stub.
  3. Be able to come to a UIT Service Desk Counter during our business hours. See our hours of operation.

If you have met this method's requirements:

  1. Come to a UIT Service Desk Counter. We are located on the 1st floor of the Steacie Science Library building - see map for location. We also have another service desk inside Scott Library - see map for location.
  2. The staff on duty will only be able to reset your Passport York password if appropriate photo ID is presented.

Method 4. Via your Department Admin:
Contact your Department Administrative staff person. Your Department Admin person can send an email on your behalf to askit@yorku.ca. Your Department Admin person (someone that knows you - or your reporting Manager) can vouch for you and the information they are providing about you. Please make sure that the Department Admin provides your employee number, your name, and your personal email address (Gmail, Hotmail, etc) so we can email login instructions to you.

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