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Description

University cell phones and service plans are provided by Rogers Communications.
Corporate Price Plans

Our hardware cost is 65% off the FULL listed (no term) price. The “deals” you see on the Rogers site are for consumers plans and do not apply to corporate accounts.

Visit the Rogers website for devices available:

https://www.rogers.com/phones/?ipn=1

Roam Like Home

United States $12.00 per day
International $20.00 per day
While roaming voice, data and texting is taken from the domestic plan.

To find a destination covered by Roam Like Home, please click on the following link:
https://www.rogers.com/consumer/wireless/travel?ipn=1
(The Rogers.com link above is for locating destinations covered by RLH. Those rates are not reflective in accordance to the VOR pricing)

Roam like home details

Subscribers on TELUS NETWORKwill need to contact UIT Telecommunications at extension 58062 (416 650 8062) or cellular@yorku.ca to request the addition of roaming packages and available plans.

UIT- TELECOMMUNICATONS will not be responsible for charges that you incur while travelling.

How do I get it?

    • To request cellular service, send an email to cellular@yorku.ca with following information:
      • SUBSCRIBER NAME:
      • AUTHORIZING PERSONNEL: (person with signing authority)
      • BUDGET/PER NUMBER:
      • RATE PLAN: (Voice only or Voice & Data)
      • OPTIONAL Unlimited Nationwide calling add on: Y/N
      • HARDWARE:
        • Model:
        • Memory storage:
        • Colour:
      • ACCESSORIES: A clear case will be included (if available) and charged on Rogers invoice unless otherwise specified
        • Please note, Apple products no longer provide a charging adapter or earbuds, both may be ordered separately
      • APPLECARE: (Apple products only) Y/N

• 2 year warranty is provided by Rogers Direct to include accidental damage replacement, subject to a service fee. Contact UIT Client Services, ext. 58062 (416 650 8062) or cellular@yorku.ca for further information.

For HARDWARE UPGRADE, or NUMBER PORT from another provider also provide:

    • TELEPHONE NUMBER:
      • If you are bringing a phone number in from another provider also include:
      • PROVIDER NAME:
      • ACCOUNT NUMBER:

FAQs

Is the cost for new device charged up-front or built into the monthly fee?

The cost of new device is a one-time only charge applied to your first Rogers invoice. AppleCare (if applicable) and any accessories ordered will also be charged on your Rogers invoice.

What plans and options are available?

Corporate Price Plans

Can I retain and use my existing device and phone number with Rogers?

  • Yes!
  • You can keep your existing device and phone number. Contact cellular@yorku.ca to arrange for a new Rogers SIM card to be swapped into the phone.
  • A $50 unlocking fee may charged by the carrier to unlock your existing hardware for use on the Rogers network. Contact cellular@yorku.ca to confirm

What are the Rogers roaming charges?

Roam Like Home

United States $12.00 per day
International $20.00 per day
While roaming voice, data and texting is taken from the domestic plan.

To find a destination covered by Roam Like Home, please click on the following link:
https://www.rogers.com/consumer/wireless/travel?ipn=1
(The Rogers.com link above is for locating destinations covered by RLH. Those rates are not reflective in accordance to the VOR pricing)

Roam like home details

To ensure a connection is not made to avoid roaming charges, your device needs to be in Airplane Mode.

The attached document outlines Rogers roaming charges for the US and International travel. Be advised it is subject to change.

Rogers Roaming Charges US and International (pdf)

*Confirm, with Telecom prior to travelling that your destination includes Roam Like Home, as there are exceptions.

How do I set up my email on my mobile device?

To set up Outlook 365 on your mobile device refer to the following setup links: Android, Apple iOS

What happens to my existing hardware if I get a new device?

Devices that are no longer under a university cellular contract are considered surplus and—in compliance with the university surplus asset policy—shall be returned to UIT, Telecommunications for disposal or redeployment.

Help

If you have questions or concerns, or if you want to submit a service request please email cellular@yorku.ca