| Note: CUPE 3903 Unit 1, 2,3 & 4 members will now be automatically enrolled in single health, dental, and vision benefits, with coverage backdated to your start date. Only submit the CUPE 3903 Benefit Change Form if you need to add dependents to your benefits. |
York University offers various benefit plans through York University’s benefits provider administered by Sun Life, to eligible current and retired employees based on your employment status and affiliation.
Please contact Sun Life directly with questions about coverage and claim submissions and for information about a specific service/drug.
Your individual claim files are protected by privacy regulations, meaning only Sun Life can access them. While the York University Pension & Benefits team is always here to support you, contacting Sun Life directly ensures faster service, fewer delays and more informed decisions.
- Sun Life is equipped with real-time access to your confidential claims data and benefit details.
- They have the most up-to-date policy information.
- They can resolve any issues quickly and accurately.
How to connect with Sun Life
Check your coverage details:
- Log into your Sun Life account on the Sunlife website using your YorkU email and the password you created for your Sun Life account.
- If you have not created an online account, please click on "Register" and use your YorkU email to do so.
- Review your coverage and claims information.
Need to more help?
- Call Sun Life Customer Service at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m.
- If you need to escalate your concern, visit Sun Life’s How to Make a Complaint page.
- If Sunlife can’t resolve your inquiry, our team is here to help: askusc@yorku.ca.
Benefits Booklets
Select the benefits booklet applicable to you to see the details of your plan
Additional Information
- Travel Coverage Information (PDF)
- YU plan members on approved sabbatical leave emergency out of Canada FAQs (PDF)
- Tuition Fee Waiver Guidelines (PDF)
- View your Benefit enrollment and beneficiary on HR Self Serve
- Protect yourself from Benefits fraud (PDF)
Forms
The following virtual forms are on the Ask PB Self Service Portal:
- Benefits Enrolment and Change Form
- CUPE 3903 - Benefit Enrolment and Change Form
- Tuition Fee Waiver Application
Downloadable forms:
- Sun Life Health Claim Form (PDF)
- Sun Life Dental Claim Form (PDF)
- Sun Life Health Claim Form for Spending Account (PDF)
- Sun Life Dental Claim Form for Spending Account (PDF)
- Benefits Enrolment and Change Form (PDF)
- CUPE 3903 - Benefit Enrolment and Change Form (PDF)
- Tuition Fee Waiver Application (PDF)