One of the common situations which a Steward faces is that of a member who needs to talk to someone. The member has a problem, but it is not a grievance, nor anything that involves the Collective Agreement. In these situations, the member really wants opportunity to get something off their chest.

For example, a member may come to you with the complaint that her manager is giving contradictory instructions. "He says "Maybe you should do this", but when I decide not to, he asks why. I thought he was offering an opinion, but letting me use my judgement!" Draw on your own experience and common sense to deal with problems like this. Perhaps the employee could "sum-up" conversations to confirm whether or not she is to do something? Have co-workers learned how to deal with this manager? What do they say?

Other times a member needs advice on how to apply for a job, complete a resume and do a "good" interview. Sit down with him and review what he plans to say. If a member is saying, "We are responsible for outreach," when describing his current duties, you might improve his presentation by suggesting instead: "I develop materials, contact high school guidance counsellors, and speak with students and parents on the telephone and in person." Review the posted qualifications with the employee, and ask for convincing proof that he meets each one (play the "devil's advocate"). You may just be a source of information about the department or even the position itself.

Sometimes these talks can take a lot of time. Often it is best to make an appointment to meet with the member at break or lunch, and just listen. A conversation like this is often all that's needed. Members come to realize that there is someone on campus who is interested, sympathetic and willing to listen and help. The knowledge that their Union cares is important.

From time to time you may become involved in more serious problems; for instance, a member on layoff or on long term disability may become unhappy and depressed. It helps if someone keeps in touch, through phone calls, and, once again, just listens and responds sympathetically.

A final suggestion: if you are not sure, or don't feel confident, about how to help, feel free to seek advice yourself from other stewards, Executive Board members, or the Executive Assistant.

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