YUSA Handbook for Stewards

Table of Contents

SectionPage
1.Stewardship, or, What Have I Got Myself Into?1
2. First of All, Monthly Meetings2
3. Aids for New (and Not-So-New) Stewards 3
4. Our Numbers Grow - Signing Up New Members 5
5. Information Please! 10
6. The Art of Listening 11
7. Meetings on Members' Work Performance 12
8. Complaints (Legitimate and Otherwise) 15
9. Contract Interpretation 19
10. Grievances: the Heart of the Matter 21
11. ...Especially, Job Postings 26
12. Arbitrations 32
13. "and Other Related Duties..." 34

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