The Mark and Gail Appel Program in Holocaust & Antiracism Education
at York University

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This page tries to help you to deal with common "technical" problems and questions people usually encounter while browsing our site and downloading and printing documents. If you experience further difficulties, please contact the Webmaster.


The following list displays and explains all graphical symbols used on this site.

subsection jump to another page of this website
down  jump down on the same page
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--> EXTERNAL link external link
english document/website in English
german document/website in German
document/website in Polish
more more information
new! recently posted news
--> go to help page go to the help page (=this page)
PDF formatPDF format document in down PDF format
MS WORD or RTF format document in DOC or down RTF format
link to e-mail address follows
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PDF files

Adobe® Portable Document Format (PDF) is the open de facto standard for electronic document distribution worldwide. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and colour of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free--> EXTERNAL linkAdobe Acrobat® Reader® software. You can convert any document to Adobe PDF using Adobe Acrobat 5.0 software. (--> EXTERNAL linksource)

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Rich Text Format

This file format, developed by Microsoft, enables you to save text files in your word processor with formatting, font information, text colour, and some page layout information intact. This format is intended for exchange among all kinds of word processors (--> EXTERNAL linksource).


JavaScript is used on this site solely for the "mouse roll-over effect" (slight change of colour and/or style if a mouse moves onto a object) of the navigation buttons and bars. Most common browsers support JavaScript, so you should not have any problems with it. If you encounter problems, however, most browsers let you disable JavaScript in their preferences/options menu. If your browser does not support JavaScript, it simply will not display the "mouse roll-over effect" and you will see only one version of the button/object. Note that JavaScript and Java do not mean the same thing!


Depending on the browser (e.g. Netscape Communicator, Internet Explorer, Opera, etc.) you use, when you click on a link to a downloadable document, you are offered a choice to either view the document or to save it. Some browsers open the document without prompting. However, you can always right-click on the link and a pop-up menu appears. There you can select to either save or open the document.

Guide to approximate download times (--> EXTERNAL linksource)
File size: 28.8/33.6 Kbps modem 56 Kbps modem LAN
10 MB 55.5 minutes 27.7 minutes 1.12 minutes
1 MB 5.5 minutes 2.7 minutes 6.6 seconds
100 KB 33 seconds 17 seconds 0.6 seconds
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