Welcome and Opening Keynote
Industries, organizations and individuals are facing unprecedented change economically, politically, environmentally, and socially. In this key note, Brad Wasson examines this moment we are in and introduces the critical lenses we all need to not only find our way forward but thrive. Brad Wasson is an Executive Partner with Gartner’s Executive Programs (ExP). Brad brings […]
Why Continue with Asset Management?
This presentation will talk about what is IT Asset Management (hardware & software) and why we need to manage and inventory assets. We will elaborate on the benefits of a unified, university-wide approach to asset management and working with procurement to establish university-wide policies and guidelines for all purchases (SmartBuy & exceptions). There will be […]
De-mystifying Artificial Intelligence
In this session, we’ll look at the current state of AI technologies and go under the hood to discuss how machine learning works, and the impact of generative and transformer models. Attendees will leave with a better understanding of what AI can and can’t do, as well as some resources for further learning.
Digital Credentials
In this talk we will be discussing Digital Credentials. MyCreds.ca is a digital credentialing platform that empowers learners and institutions. It provides a secure and reliable way to manage, share, and verify digital credentials.
Microsoft SQL HA/DR at York
Offer a brief background in SQL HA/DR concepts and definitions within the context of addressing business service needs and organizational requirements. Provide a high-level and basic review of available Microsoft SQL HA/DR technical solutions. Illustrate current implementations of both legacy and SQL HA/DR environments relative to wider, ongoing database service high availability and resiliency migration […]
Using design artifacts for understanding, collaboration and decision-making
This presentation will provide an overview and examples of design artifacts (e.g. journey maps, storyboards, UX prototypes) that can be used to create shared understanding, enhance collaboration, and support decision-making. The learning outcome is to develop an awareness of different design artifacts and how they help facilitate the definition and design of solutions and experiences.
Use of process mining to accelerate IT Service Transformation
The presentation will showcase how Process Mining can be used to accelerate service transformation in ITSM by identifying bottlenecks and improving workflows. Using the CTS Computer Procurement process as an example, the presentation will demonstrate how service owners can leverage this technology for continuous process monitoring and optimization.
CRIA, one year later!
Happy Birthday Cria! Join us for an insightful presentation on Cria (also know as AURA) where we delve into the significant milestones and key lessons learned over the past year since the inception of Cria. This session will provide a comprehensive overview of our journey, highlighting the challenges we faced, the strategies we employed, and […]
Extending the Reality (XR) of our IT Services
In the quest to continually “add value” we’re all being asked to perform beyond our norms. This talk highlights how Glendon ITS is doing its part to support student Recruitment, Retention and helping to shape the on-campus student life experience. We’ll talk about our efforts to drive student engagement using our media lab, XR micro-credential […]
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