If you require any maintenance, you must submit a request. Please review the definitions and requirements for each type of request carefully.
A critical maintenance includes:
- Flooding or leaks
- Broken doors, windows, or locks
- No heating (below 21 °C)
- Loss of water
If you’re experiencing a critical maintenance:
Submit an online maintenance request, then call:
- Housing & Conference Services: 416‑736‑5152 (Mon–Fri, 8:30 am–4:30 pm)
- Undergraduate Residence:
- Don-on-Duty
- York Apartments:
- Security Services (after hours/weekends): 416‑650‑8000
Most issues are addressed during regular business hours (Mon–Fri, 9 am–4 pm, excluding holidays) in order of priority.
- Expect a response within three business days, though peak periods (e.g. move in/out weeks) may cause delays
- Repairs that require the assistance of a licensed tradesperson or outside contractor will take longer to complete
- Only the resident/leaseholder can submit maintenance requests
Note: If you have a clogged toilet (and not overflowing), you are encouraged to use the common toilets in each building for the
night until maintenance can get to it the next day.
Each building has a toilet located on the ground or basement floors/near laundry room.
For the Assiniboine Towers, the public toilets are located in the basement near the laundry rooms.
In Atkinson Residence, the public toilets are located on the first floor near the garbage room and in the basement level, after passing the laundry room, first on the same side, room 038.
For Bethune Residence's 4-persons suite-style units, the toilet is located in the laundry room in the basement.
For Calumet Residence, the toilet is located in the laundry room building.
For Passy Gardens, the toilet (Room 100-B) is located near the laundry room in Passy 4, just past locked doors which are accessible by your building entrance key.
For Pond Residence, the public washrooms are located on the ground floor near the laundry room.
All other buildings have shared washrooms with multiple stalls, staff will attend to the clogged toilet during business hours.
How to Submit a Maintenance Request
- Log into the Housing Services Portal and go to the “Maintenance” tab.
- Choose the appropriate space category:
- Room (your private unit)
- Shared Space (suite common areas)
- Public Space (hallways, common rooms)
- Click “New Job,” select the area, then click “Continue.”
- Choose a category and the specific item needing attention.
- Provide a detailed description—for example, “dryer in G House laundry room not spinning.”
- (Optional) Note any causes if known—this helps clarify if damage charges might apply.
- For York Apartments, confirm that Housing staff can enter your unit for repairs. Make sure to note any pets and secure them before the appointment
- Submit the request via “Save & Continue.”
Check status anytime using the “View” tab in the portal
Staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to critical repairs. Where repair persons are not permitted access to complete the requested repair, the resident will be required to resubmit their maintenance request. Repair work cannot be scheduled.
Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).
If you have any questions, please do not hesitate to contact us.
Keele Campus
Housing Support:
housing_support@yorku.ca
416-736-5152
Glendon Campus
Residence Maintenance Operations:
resops@glendon.yorku.ca
416-487-6844
Experiencing internet issues?
Check the UIT Service Status page to see if there is an outage. If you are still experiencing issues, submit a wireless problem reporting form.
York Apartments residents
For a light bulb replacement please schedule a visit to the Housing Office. Please bring the burnt out light bulb for replacement.
Privacy: Personal information in connection with this form is collected under the authority of The York University Act, 1965 and will be used for the administration of residence services including repairs, maintenance and other related or consistent purposes. Relevant information and emergency contact information will be shared with residence and other University staff for emergency management purposes. If you have any questions about the collection, use or disclosure of personal information by York University, please contact Housing Services at yorkapts@yorku.ca (York Apartments) or undergradres@yorku.ca (undergraduate residence).
Note: Housing Services strives to ensure the completeness and accuracy of information contained on this website, however, we reserve the right to change any of the information at any time without notice.