Take a look at ticket searching in Halo

Last week we told you that Halo was coming and shared some look and feel improvements over our current Cherwell solution. Today, we are showing off one of Halo’s most exciting upgrades—one we think will make you all very happy: improved ticket searching. 

Gone are the days of needing a hundred Cherwell queries to find a single ticket. Halo takes a modern and intuitive approach to searching, making it easier, faster, and more accurate. 

Optimize your search by narrowing your search by objects—we chose Tickets in the example below—and adding filters and sort options. You get instant and accurate results that make finding tickets more straightforward than ever. 

With Halo’s robust search options, you can even search for tickets assigned to a specific individual or entire team, which means having to remember incident numbers is a thing of the past. You can even set filters to search for closed tickets with only two clicks! 

Easily searching for closed tickets has been on our Cherwell wish list for years, and with Halo, that wish has finally come true. 

But why even search for a ticket when you don’t have to? To help reduce searching, Halo has also added a follow option. You can follow an incident and receive notifications about it while retaining read access. This is especially helpful when you need to reassign a VIP ticket to another agent but have a commitment to the client to keep them updated. Following tickets means we can keep up without getting bogged down and is just one of the many features included with the Halo ticketing solution that makes our workday easier.