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Getting Help

Service Note: For more information about Hyflex classrooms and support, click here.

USC Service Desk Counter

Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Closed

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

Closed

USC Desk Scott Counter

Location: 115 Campus Walk on the main floor to the left of the AskUs/Circulation desk

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Closed

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

Closed

Phone Number: 416-736-5800

Hours and days of operation
Option1: Monday to Thursday 8:30AM to 9:00PM EST; Friday 8:30AM to 8:00PM EST (Classroom Support)
Option2: Monday to Friday 8:30AM to 4:30PM EST (Student/Alumni Support)
Option3: Monday to Thursday 8:30AM to 9:00PM EST; Friday 8:30AM to 8:00PM EST (Faculty/Staff Support)

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the phone line will be open on Saturday and Sunday from 8:00AM to 4:00PM EST ( Eastern Standard Time )

Email Addressaskit@yorku.ca

Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday from 8:30AM to 9:00PM EST ( Eastern Standard Time )

During Exam Periods (F, W, S1, S2)
Although you can email us any time technicians are scheduled to work on emails Saturday and Sunday 8:00AM to 4:00PM EST ( Eastern Standard Time )

Hours and days of operation
Monday to Friday 8:30AM to 4:30PM EST ( Eastern Standard Time )

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, Live Chat will be open on Saturday and Sunday from 8:00AM to 4:00PM EST ( Eastern Standard Time )

Supplemental Information

IT support services are de-centralized. This means that some Faculties provide their own IT support.

Click here to find your local IT support team

Notes:
Classroom Support: UIT provides support for centrally bookable rooms (RAC rooms). For support in all non-RAC rooms, please contact your local IT support team.

List of RAC rooms supported by UIT for the 2021-2022 academic year:

  1. Keele Campus (excel file)
  2. Glendon Campus (excel file)

For support in rooms not listed, please contact your local IT support team.