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Contact Us

Our IT support services are decentralized, meaning each faculty has its own dedicated IT support team. These local IT groups are your go-to for classroom and general support. Please contact your faculty's IT support to get the quickest and most effective help.

If your faculty doesn't have its own IT support or if UIT handles your faculty's IT needs, reach us directly using the details below. We're here to help!

Find your local IT support team

The IT Helpdesk at Scott Library has permanently closed. In-person support is still available at our Steacie location.

Location: 136 Campus Walk, on the main floor of the Steacie Science and Engineering building

166 Campus walk

Available Hours

DayHours
Monday8:30 AM – 9:00 PM
Tuesday8:30 AM – 9:00 PM
Wednesday8:30 AM – 9:00 PM
Thursday8:30 AM – 9:00 PM
Friday8:30 AM – 8:00 PM (Summer Hours)
SaturdayClosed
SundayClosed
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Live Chat

(Live Chat Button can be found on your right-hand side)

Use this chat for general inquiries such as identity management (Passport York), Duo 2FA, email, wireless services (AirYorkPlus, VPN), Office 365, printing, in-class technology and security.

Available Hours

DayHours
Monday8:30 AM – 4:30 PM
Tuesday8:30 AM – 4:30 PM
Wednesday8:30 AM – 4:30 PM
Thursday8:30 AM – 4:30 PM
Friday8:30 AM – 3:30 PM (Summer Hours)
SaturdayClosed
SundayClosed

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Phone Number: 416-736-5800

Available Hours

ServiceHours
Students and Alumni SupportMonday to Friday, 8:30 AM – 6:00 PM
Classroom SupportMonday to Thursday, 8:30 AM – 9:00 PM
Friday 8:30 AM – 8:00 PM (Summer Hours)
Faculty and Staff SupportMonday to Thursday, 8:30 AM – 9:00 PM
Friday 8:30 AM – 8:00 PM (Summer Hours)
email @ (at) symbol

Email Address: askIT@yorku.ca

You can email us anytime. We have staff dedicated to answering your emails during our available hours.

Available Hours

DayHours
Monday8:30 AM – 9:00 PM
Tuesday8:30 AM – 9:00 PM
Wednesday8:30 AM – 9:00 PM
Thursday8:30 AM – 9:00 PM
Friday8:30 AM – 8:00 PM (Summer Hours)
SaturdayClosed
SundayClosed

During Exam Periods (F, W, S1, S2)

In addition to the hours posted above, technicians are also scheduled to respond to emails on Saturday and Sunday, 8:00 AM to 4:00 PM, during exam periods.