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Getting Help

Service Note: For more information about Hyflex classrooms and support, click here.

Victoria Day: University Offices will be CLOSED on Monday May 20th 2024. Our University Offices will reopen on Tuesday May 21st 2024.

USC Service Desk Counter

Location: Steacie Science and Engineering building (at 136 Campus Walk on the main floor)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Closed

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

8:30AM to 9:00PM

Closed

USC Desk Scott Counter

Location: Scott Library (at 115 Campus Walk on the main floor to the left of the AskUs/Circulation desk)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Closed

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

12:00PM to 6:00PM

Closed

Victoria Day: University Offices will be CLOSED on Monday May 20th 2024. Our University Offices will reopen on Tuesday May 21st 2024.

Phone Number: 416-736-5800

Hours and days of operation
Option1: Monday to Thursday 8:30AM to 9:00PM EST; Friday 8:30AM to 8:00PM EST (Classroom Support)
Option2: Monday to Friday 8:30AM to 6:00PM EST; (Student/Alumni Support)
Option3: Monday to Thursday 8:30AM to 9:00PM EST; Friday 8:30AM to 8:00PM EST (Faculty/Staff Support)

Victoria Day: University Offices will be CLOSED on Monday May 20th 2024. Our University Offices will reopen on Tuesday May 21st 2024.

Email Addressaskit@yorku.ca

Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Thursday from 8:30AM to 9:00PM EST; Friday 8:30AM to 8:00PM EST (Eastern Standard Time)

During Final Exams (F, W, S1, S2)
Although you can email us any time technicians are scheduled to work on emails Saturday and Sunday 8:00AM to 4:00PM EST ( Eastern Standard Time )

Victoria Day: University Offices will be CLOSED on Monday May 20th 2024. Our University Offices will reopen on Tuesday May 21st 2024.

Hours and days of operation
Monday to Friday 8:30AM 12:00 PM and 1:00 PM to 4:30PM EST ( Faculty/Staff Support )
Monday to Friday 8:30AM to 4:30PM EST ( Student/Alumni Support )

During Final Exams (F, W, S1, S2)
In addition to the hours posted above, Live Chat will be open on Saturday and Sunday from 8:00AM to 4:00PM EST ( Eastern Standard Time )

Supplemental Information

IT support services are de-centralized. This means that some Faculties provide their own IT support.

Click here to find your local IT support team

Notes:
Classroom Support: UIT provides support for centrally bookable rooms (RAC rooms). For support in all non-RAC rooms, please contact your local IT support team.

List of RAC rooms supported by UIT:

  1. Keele Campus (excel file)
  2. Glendon Campus (excel file)

For support in rooms not listed, please contact your local IT support team.