Skip to main content Skip to local navigation
Home » Contact Us

Contact Us

Important Information:

Our IT support services are decentralized, meaning each faculty has its own dedicated IT support team. These local IT groups are your go-to for classroom and general support. Please contact your faculty’s IT support to get the quickest and most effective help.

If your faculty doesn’t have its own IT support or if we handle your faculty’s IT needs, reach us directly using the details below. We’re here to help!

Find your local IT support team

Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building

166 Campus walk

Sunday: Closed

Monday: 8:30AM to 9:00PM

Tuesday: 8:30AM to 9:00PM

Wednesday: 8:30AM to 9:00PM

Thursday: 8:30AM to 9:00PM

Friday: 8:30AM to 9:00PM

Saturday: Closed

Location: Scott Library on the main floor to the left of the AskUs/Circulation desk

Scott library ask us/ circulation desk

Sunday: Closed

Monday: 12:00PM to 6:00PM

Tuesday: 12:00PM to 6:00PM

Wednesday: 12:00PM to 6:00PM

Thursday: 12:00PM to 6:00PM

Friday: 12:00PM to 6:00PM

Saturday: Closed

laptop icon

Live Chat

(Live Chat Button can be found on your right-hand side)

Use this chat for general inquiries such as identity management (Passport York), Duo 2FA, email, wireless services (AirYorkPlus, VPN), Office 365, printing, in-class technology and security.

Hours of operation:
Monday to Friday from 8:30AM to 4:30PM

phone icon

Phone Number: 416-736-5800

Hours and days of operation:

  • Students and Alumni Support: Monday to Friday, 8:30 AM to 6:00 PM
  • Classroom Support: Monday to Friday, 8:30 AM to 9:00 PM
  • Faculty and Staff Support: Monday to Friday, 8:30 AM to 9:00 PM
email @ (at) symbol

Email Address: askit@yorku.ca

Hours and days of operation:
Although you can email us any time, our technicians respond to emails Monday to Friday, 8:30 AM to 9:00 PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, technicians are also scheduled to work on emails Saturday and Sunday 8:00AM to 4:00PM