Our IT support services are decentralized, meaning each faculty has its own dedicated IT support team. These local IT groups are your go-to for classroom and general support. Please contact your faculty's IT support to get the quickest and most effective help.
If your faculty doesn't have its own IT support or if UIT handles your faculty's IT needs, reach us directly using the details below. We're here to help!
The IT Helpdesk at Scott Library has permanently closed. In-person support is still available at our Steacie location.
Location: 136 Campus Walk, on the main floor of the Steacie Science and Engineering building
Available Hours
| Day | Hours |
|---|---|
| Monday | 8:30 AM – 9:00 PM |
| Tuesday | 8:30 AM – 9:00 PM |
| Wednesday | 8:30 AM – 9:00 PM |
| Thursday | 8:30 AM – 9:00 PM |
| Friday | 8:30 AM – 8:00 PM (Summer Hours) |
| Saturday | Closed |
| Sunday | Closed |
Live Chat
(Live Chat Button can be found on your right-hand side)
Use this chat for general inquiries such as identity management (Passport York), Duo 2FA, email, wireless services (AirYorkPlus, VPN), Office 365, printing, in-class technology and security.
Available Hours
| Day | Hours |
|---|---|
| Monday | 8:30 AM – 4:30 PM |
| Tuesday | 8:30 AM – 4:30 PM |
| Wednesday | 8:30 AM – 4:30 PM |
| Thursday | 8:30 AM – 4:30 PM |
| Friday | 8:30 AM – 3:30 PM (Summer Hours) |
| Saturday | Closed |
| Sunday | Closed |
Phone Number: 416-736-5800
Available Hours
| Service | Hours |
|---|---|
| Students and Alumni Support | Monday to Friday, 8:30 AM – 6:00 PM |
| Classroom Support | Monday to Thursday, 8:30 AM – 9:00 PM Friday 8:30 AM – 8:00 PM (Summer Hours) |
| Faculty and Staff Support | Monday to Thursday, 8:30 AM – 9:00 PM Friday 8:30 AM – 8:00 PM (Summer Hours) |
Email Address: askIT@yorku.ca
You can email us anytime. We have staff dedicated to answering your emails during our available hours.
Available Hours
| Day | Hours |
|---|---|
| Monday | 8:30 AM – 9:00 PM |
| Tuesday | 8:30 AM – 9:00 PM |
| Wednesday | 8:30 AM – 9:00 PM |
| Thursday | 8:30 AM – 9:00 PM |
| Friday | 8:30 AM – 8:00 PM (Summer Hours) |
| Saturday | Closed |
| Sunday | Closed |
During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, technicians are also scheduled to respond to emails on Saturday and Sunday, 8:00 AM to 4:00 PM, during exam periods.
Faculty IT Service Desks provide primary support to end-users of their community.
- Faculty of Liberal Arts and Professional Studies (LA&PS) - eServices Office
- Faculty of Education – Information Technology Services
- Faculty of Environmental Studies Computing Services
- Faculty of Graduate Studies
- Faculty of Health
- Faculty of Science
- AMPD Computing
- Glendon - Information Technology Services
- Lassonde School of Engineering
- Osgoode Hall Law School
- Schulich School of Business - Information Services & Technology
- Library and Computing Services - Facilities & Equipment