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Service Advisory - Passport York service outage scheduled for Wednesday May 15, 2024 5:00 a.m. - 7:00 a.m.

Service Advisory - Passport York service outage scheduled for Wednesday May 15, 2024 5:00 a.m. - 7:00 a.m.

    Service Advisory Please share the following with your technical teams. Service Maintenance: Passport York   Maintenance window: Start Date/Time: Wednesday May 15, 2024 5:00 a.m. End Date/Time: Wednesday May 15, 2024 7:00 a.m.   Impact/Details: There will be a service outage during the maintenance window between 5:00 a.m. and 7:00 a.m. This service outage will […]

Service Advisory - Scheduled Maintenance for MyApps, Wednesday May 1, 2024 from 1:00 a.m. to 4:00 a.m.

Service Advisory - Scheduled Maintenance for MyApps, Wednesday May 1, 2024 from 1:00 a.m. to 4:00 a.m.

    Service Advisory Please share the following with your technical teams. Service Maintenance: MyApps   Scheduled Maintenance Window: Start: Wednesday May 1, 2024 1:00 a.m. End: Wednesday May 1, 2024 4:00 a.m.   Impact/Details: Expect a service degradation for MyApps - Remote launch option UIT teams will set the minimum version of MyApps – AppsAnywhere and Cloudpaging clients […]

Service Advisory - Power BI dashboards not available for some users

Service Advisory - Power BI dashboards not available for some users

    Service Advisory Please share the following with your teams. Service: Power BI   Date/Time:  Access to Power BI dashboards not currently available today, Tuesday April 9, 2024 Impact/Details: Some users are experiencing problems accessing Power BI dashboards (does not impact users with a Power BI Pro license) We are working with the vendor […]

[RESOLVED - eReports now available] RE: Service Advisory - eReports is not available

[RESOLVED - eReports now available] RE: Service Advisory - eReports is not available

    Service Advisory Please share the following with your teams. Service: eReports   Date/Time:  eReports is available again as of 10:28 a.m. today March 28, 2024, Impact/Details: Teams are currently monitoring the system for continued resilience We thank you for your time and continued understanding. Contact Client Services at askit@yorku.ca or 416 736 5800 […]

Service Advisory - eReports is not available

Service Advisory - eReports is not available

    Service Advisory Please share the following with your teams. Service: eReports   Date/Time:  Access to eReports is not currently available today, March 28, 2024 Impact/Details: eReports is not available – service is down. We are working with the vendor to troubleshoot and investigate the issue An update will be provided once the system […]

Service Advisory - Upgrade Central SCCM to 2309, starting on Thursday, May 2, 8:00 a.m. and ending Friday, May 3, 11:59 a.m.

Service Advisory - Upgrade Central SCCM to 2309, starting on Thursday, May 2, 8:00 a.m. and ending Friday, May 3, 11:59 a.m.

    Service Advisory Please share the following with your technical teams. Service Maintenance: SCCM   Maintenance window: Start Date/Time: Thursday May 2, 2024, 8:00 a.m. End Date/Time:   Friday May 3, 2024, 11:59 a.m.   Impact/Details: UIT teams will upgrade the SCCM production environment to the latest 2309 release. The service upgrade will require a full outage. Please […]

Service Advisory - eReports: Finance data not refreshed overnight

Service Advisory - eReports: Finance data not refreshed overnight

    Service Advisory   Please share the following with your teams. Service Maintenance: eReports   Date/Time:  Issue occurred overnight and reported Tuesday March 19th 2024 at 8:26 a.m. Impact/Details: Partial job failure occurred overnight on March 18th 2024 Data reflected in the Transaction Details, Statement of Operations and Summary by Award code is as […]

Service Advisory - eReports: Finance data not refreshed overnight

Service Advisory - eReports: Finance data not refreshed overnight

    Service Advisory   Please share the following with your teams. Service Maintenance: eReports   Date/Time:  Issue occurred overnight and reported Tuesday March 19th 2024 at 8:26 a.m. Impact/Details: Partial job failure occurred overnight on March 18th 2024 Data reflected in the Transaction Details, Statement of Operations and Summary by Award code is as […]

[RESOLVED] Service Advisory - SmartBuy is not currently available as of Monday March 11, 2024

[RESOLVED] Service Advisory - SmartBuy is not currently available as of Monday March 11, 2024

    Service Advisory   Please share the following with your teams. Service: Sm@rtBuy   Date/Time:  Access to SmartBuy has been restored as of Monday March 11, 2024, 2:50 p.m. Impact/Details: Sm@rtBuy is available again as of 2:50 p.m. We are continuing to monitor the system We thank you for your time and continued understanding. […]