Service Advisory - Central Endpoint Protection Service, scheduled maintenance Thursday January 19, 2023 7:00 p.m. to 9:00 p.m.

    Service Advisory   Please share the following update with your technical teams. Scheduled standard maintenance will take place on the Central Endpoint Protection Service with Trend Micro on Thursday January 19th, 2023 from 7:00 p.m. to 9:00 p.m.  The service maintenance is necessary to install critical patches from the vendor. Critical patches address […]

Service Advisory MyApps (SIS community) - Thursday January 12th 7:00 a.m. - 8:00 a.m.

    Service Advisory   Please share the following update with your technical teams. UIT teams will be performing a standard service maintenance to the MyApps – SIS community farm, on Thursday January 12th, starting at 7:00 a.m. and ending at 8:00 a.m.   Service maintenance is necessary to update the SSL certificate.  We do […]

Phishing Alert: “Salary increase letter” with malicious password-protected attachment

    Information Security Advisory   Please be advised that a recent phishing message targeted a large number of York users with a fake salary increase notice letter. The “letter” is a PDF attachment that contains a link to a fake York login designed to steal passwords. The attachment itself has been password protected by […]

Service Outages and Advisories for Holiday Period

    Service Outages and Advisories for Holiday Period   Please share the following update with your teams. Over the holiday period, UIT will be conducting network maintenance as follows: Dec 27th 8:00 a.m. – Dec 30th 4:00 p.m. – Lassonde Building Network Upgrade During this time period, network access within Lassonde building will be intermittent. Dec […]

Service Advisory REMINDER - Outage scheduled on eReports from 7:00 a.m. - 7:00 p.m. on Saturday December 17th, 2022

    Service Advisory   Please share the following update with your teams. This is a reminder that maintenance is scheduled on eReports from 7:00 a.m. to 7:00 p.m. on Saturday, December 17th 2022.  Please note that eReports will not be available during the maintenance window. NOTE: Please do not load your Forecast or Budget […]

Service Advisory - York community is now able to check their ticket status online

    Service Advisory   Dear colleagues,  I am happy to announce the launch of "My Tickets" on the Halo user portal, that will allow members of the community to interact with existing tickets directly through the Halo website.  As of December 9, anyone with a Passport York ID can log into Halo to:  ·         […]

Introducing "My Tickets" to the Halo Self-Service Portal

Hi Agents, we are happy to announce that we've added a "My Tickets" section to Halo's self-service portal. Now users can get a one-click of all their open and recently closed tickets and can even perform simple actions like adding comments and closing tickets. Check out the video below, where we provide a quick overview […]

Service Advisory - Scheduled outage, MyApps; Monday December 19, 1:00 a.m. - 2:00 a.m.

    Service Advisory   Please share the following update with your technical teams. UIT teams will be performing service maintenance to the MyApps – Remote Delivery service component, on Monday December 19th, 2022 starting at 1:00 a.m. and ending at 2:00 a.m.   Service maintenance is necessary to address known product issues.   We […]

Service Advisory - MyApps - Minimum client requirements, Thursday January 5, 2023 8:00 a.m.

    Service Advisory   Please share the following update with your technical teams. On Thursday January 5th, 2023 8:00 a.m., UIT teams will set the minimum version of MyApps – AppsAnywhere and Cloudpaging clients to the latest vendor releases. Client upgrades are for computers running the Windows OS platforms.   By default, after we […]

Service Advisory - Outage scheduled on eReports from 7:00 a.m. - 7:00 p.m. on Saturday December 17th , 2022

    Service Advisory   Please share the following update with your teams. To facilitate an upgrade of the eReports system, maintenance is scheduled from 7:00 a.m. to 7:00 p.m. on Saturday, December 17th 2022.  Please note that eReports will not be available during the maintenance window.   We thank you for your continued support […]