Service Advisory - Planned outage on Insight/EDW on 8:00 a.m. Saturday April 2nd to 4:00 p.m. Sunday April 3rd, 2022

    Service Advisory   Please share the following information with your teams.   An outage is scheduled on Insight from 8:00 a.m. Saturday April 2nd, 2022 until 4:00 p.m. Sunday April 3rd, 2022. This outage is required to complete planned database maintenance. Access to both Insight and the data warehouse will not be available […]

Service Bulletin - Microsoft product updates

    Service Bulletin   Please share the following information with your technical teams.   UIT has updated the ISO media on UIT Software FAS distribution share for the following Microsoft products, per February 2022 release:   Server 2022 Datacenter/Standard Windows 11 Education Windows 10 Education   We have also updated SCCM and our standard […]

Service Advisory - PDF-XChange PRO - maintenance renewal

    Service Advisory   Please share the following information with your technical teams.   Maintenance for PDF-XChange Pro – Corp Country Pack has been renewed and expires on April 1st, 2024.   For managed deployments: we have updated the SCCM packages for the community to include the new license key.   For standalone deployments: […]

Service Advisory - Tippingpoint Upgrade Announcements

    Service Advisory   Please share the following information with your technical teams.     The Tippingpoint IPS will undergo scheduled maintenance on the following two dates: Thursday March 17th, from 9:00 a.m. to 3:00 p.m. Thursday March 24th, from 9:00 a.m. to 3:00 p.m.   The Tippingpoint SMS will undergo scheduled maintenance on […]

Service Advisory - Dirty Pipe vulnerability (CVE-2022-0847)

    Service Advisory   Please share the following information with your technical teams.   Recently a new Linux vulnerability is being disclosed know an Dirty Pipe which allows local users to gain root privileges through publicly available exploits. It allows overwriting data in arbitrary read-only files . This leads to privilege escalation because unprivileged […]

Service Advisory - Intrusion Prevention TOS Upgrade - Thursday March 10th 2022 - 9:00 a.m. to 3:00 p.m.

    Service Advisory   Please share the following information with your technical teams.   The Intrusion Prevention System (York's appliance for monitoring incoming/outgoing internet traffic), will undergo scheduled maintenance on Thursday March 10th, from 9:00 a.m. to 3:00 p.m.  We do not anticipate any impact on network connectivity during this time.    We thank […]

[RESOLUTION AT 5:10 p.m.] Service Advisory - Cherwell currently not available - Thursday March 3rd, 2022

    Service Advisory   Please share the following information with your technical teams.   Cherwell services have been fully restored as of 5:10 p.m. today.   We apologize for the inconvenience and thank you for your continued understanding.   Contact UIT Client Services at askit@yorku.ca or 416 736 5800   PRIVACY POLICY | VISIT WWW.YORKU.CA This […]

Service Advisory - Cherwell currently not available - Thursday March 3rd, 2022

    Service Advisory   Please share the following information with your technical teams.   Cherwell has not been available since about 3:30pm today Thursday March 3rd, 2022.  UIT teams are currently investigating the cause of this service outage.  This outage is currently affecting all instances including all users of Cherwell for IT, P&B and […]

How much faster is HaloITSM?

We've covered a lot of Halo's benefits in our previous articles, but it's time to share some actual performance. With the Halo launch date less than a week away, we wanted to show how much faster HaloITSM is than our old ticketing system. We completed a side-by-side test submitting the same ticket in both systems […]

Service Advisory - VPN service issues - 8:00 a.m. Friday February 25, 2022

    Service Advisory   Please share the following information with your teams.   There have been multiple reports of VPN not working this morning Friday February 25, 2022 starting prior to 8:00 a.m.    UIT teams are actively investigating this problem where the VPN (Pulse) service verification to 2FA (Duo) is not working and […]