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Alerts

Updates to Halo & New Halo Best Practice Learning Package

    Service Advisory  Please share the following with your HaloITSM Agents. Dear IT Colleagues,   We're excited to share two important updates to Halo. 1.   New Halo Best Practice Course—Available Now A new HaloITSM Best Practice course is now live and available in YU Learn. This course is designed for both new and experienced agents. […]

New Features & Training for Halo

We’re Excited to share two important updates to Halo. 1.   New Halo Best Practice Course Now Available A new HaloITSM Best Practice course is now live and available in YU Learn.This course is designed for both new and experienced agents. It guides you through recommended workflows for triage, ticket handling, communication, and resolution, providing easy-to-follow […]

Service Advisory - Service maintenance [RE-SCHEDULED] on MyApps - August 5/6/18/19/22, 9:00 a.m. - 5:00 p.m.

    Service Advisory  Please share the following with your technical teams. Service Maintenance: MyApps - Remote Delivery Scheduled Maintenance Window: Start: August 5/6/18/19/22, 2025 9:00 a.m. End: August 5/6/18/19/22, 2025 5:00 p.m. Impact/Details: MyApps service will continue to be online, however please expect a degradation with the remote delivery service. UIT teams will offline server nodes and complete […]

Service Advisory - Service maintenance [RE-SCHEDULED] on MyApps - August 15/21, 5:00 p.m. - 10:00 p.m.

    Service Advisory  Please share the following with your technical teams. Service Maintenance: MyApps - Remote Connection Broker Scheduled Maintenance Window: Start: August 15/21, 2025 5:00 p.m. End: August 15/21, 2025 10:00 p.m. Impact/Details: MyApps - Remote Connection Broker service will continue to be online, however please expect a service degradation with load balancing. UIT teams will […]

Service Advisory - Service maintenance on MyApps - August 14/15, 5:00 p.m. - 10:00 p.m.

    Service Advisory  Please share the following with your technical teams. Service Maintenance: MyApps - Remote Connection Broker Scheduled Maintenance Window: Start: August 14/15, 2025 5:00 p.m. End: August 14/15, 2025 10:00 p.m. Impact/Details: MyApps - Remote Connection Broker service will continue to be online, however please expect a service degradation with load balancing. UIT teams will […]

Service Advisory - Service maintenance on MyApps - August 14/15, 5:00 p.m. - 10:00 p.m.

    Service Advisory  Please share the following with your technical teams. Service Maintenance: MyApps - Remote Connection Broker Scheduled Maintenance Window: Start: August 14/15, 2025 5:00 p.m. End: August 14/15, 2025 10:00 p.m. Impact/Details: MyApps - Remote Connection Broker service will continue to be online, however please expect a service degradation with load balancing. UIT teams will […]

Service Advisory - Service maintenance on MyApps - August 5/6/7/12/13/18, 9:00 a.m. - 5:00 p.m.

    Service Advisory  Please share the following with your technical teams. Service Maintenance: MyApps - Remote Delivery Scheduled Maintenance Window: Start: August 5/6/7/12/13/18, 2025 9:00 a.m. End: August 5/6/7/12/13/18, 2025 5:00 p.m. Impact/Details: MyApps service will continue to be online, however please expect a degradation with the remote delivery service. UIT teams will offline server nodes and complete […]

Service Advisory - Service maintenance on MyApps - July 22, 2025 5:00 p.m. - 10:00 p.m. and July 23, 2025 5:00 p.m. - 10:00 p.m.

    Service Advisory  Please share the following with your teams. Service Maintenance: MyApps Scheduled Maintenance Window: Start: Tuesday July 22, 2025 5:00 p.m. End: Tuesday July 22, 2025 10:00 p.m.   Start: Wednesday July 23, 2025 5:00 p.m. End: Wednesday July 23, 2025 10:00 p.m.   Impact/Details: MyApps service will continue to be online, however please expect a service degradation […]

Compromised WordPress Gravity Forms

    Service Advisory  Description:   Gravity Forms is an easy-to-use WordPress forms builder that has over 1 million active installations. For a limited time and only via specific methods, two Gravity Forms core plugin packages (2.9.11.1 and 2.9.12) offered for manual download were compromised by an external agent who made unauthorized code modifications. The […]

Compromised WordPress Gravity Forms

    Service Advisory  Description:   Gravity Forms is an easy-to-use WordPress forms builder that has over 1 million active installations. For a limited time and only via specific methods, two Gravity Forms core plugin packages (2.9.11.1 and 2.9.12) offered for manual download were compromised by an external agent who made unauthorized code modifications. The […]