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Quick Tips

Our Quick Tips help you with the foundational skills to access technology and troubleshoot issues.

Incognito, or Private Browsing, is a feature in web browsers that allows users to browse the internet without saving certain local data. When using this mode:

  • Browsing history is not saved
  • Cookies and site data are cleared after closing the window
  • Form entries, passwords, and search history aren’t stored
  • Downloads and bookmarks are saved, unless removed manually
  • Your activity may still be visible to:
  • Your university or workplace network administrator
  • Your internet service provider

Desktop

  1. Open Chrome.
  2. Click the three dots (⋮) in the top-right corner.
  3. Select New Incognito window.
  4. A dark-themed window will open with the Incognito icon.

Keyboard Shortcut

  • Windows/Linux: Ctrl + Shift + N
  • Mac: ⌘ Command + Shift + N

Desktop

  1. Open Edge.
  2. Select the three dots (⋯) in the top-right corner.
  3. Choose New InPrivate window.

Keyboard Shortcut

  • Windows: Ctrl + Shift + N
  • Mac: ⌘ Command + Shift + N

Mac

  1. Open Safari.
  2. Go to File in the menu bar.
  3. Select New Private Window.
  4. The address bar will appear dark with "Private Browsing Enabled."

Keyboard Shortcut

  • ⌘ Command + Shift + N

iPhone / iPad

  1. Open Safari.
  2. Tap the tabs icon (two overlapping squares).
  3. Tap Private.
  4. Select Done.

Brave includes a standard private mode and a special Tor‑enabled private window.

Desktop

  1. Open Brave.
  2. Click the three lines (☰) or three dots (⋮) in the top-right corner.
  3. Select New Private window (or New Private window with Tor for additional privacy).

Keyboard Shortcut

  • Windows/Linux: Ctrl + Shift + N
  • Mac: ⌘ Command + Shift + N

Capture the Entire Screen

  1. Press Windows Key + Print Screen (PrtScn)
  2. The screenshot saves to:
    Pictures → Screenshots

Copy the Screen to Clipboard

  1. Press Print Screen (PrtScn)
  2. Paste into apps like Word, Paint, or Teams.

Capture a Portion (Windows 10 & 11)

  1. Press Windows Key + Shift + S
  2. Select from:
    • Rectangle snip
    • Freeform snip
    • Window snip
    • Fullscreen snip
  3. The capture is copied to your clipboard.

Capture the Entire Screen

  1. Press Command (⌘) + Shift + 3
  2. The screenshot saves automatically to your Desktop.

Capture a Selected Portion

  1. Press Command (⌘) + Shift + 4
  2. Drag to select the area you want.
  3. Release to capture.

Capture a Window

  1. Press Command (⌘) + Shift + 4
  2. Tap the Spacebar
  3. Click the window you want to capture.

Sometimes you may need to “forget” a Wi‑Fi network—this removes the saved password and prevents your device from reconnecting automatically. This is helpful when troubleshooting access issues or switching between updated campus networks.

Method 1: From Wi‑Fi Settings

  1. Click the Start menu.
  2. Open Settings (gear icon).
  3. Go to Network & Internet.
  4. Select Wi‑Fi.
  5. Click Manage known networks.
  6. Choose the network you want to remove.
  7. Click Forget.

Method 2: From the Wi‑Fi Menu (Windows 11)

  1. Click the network icon in the taskbar.
  2. Click the arrow next to Wi‑Fi to see available networks.
  3. Right‑click the network you want to remove.
  4. Select Forget.
  1. Click the Apple menu in the top-left corner.
  2. Select System Settings.
  3. Click Wi‑Fi in the left sidebar.
  4. Next to your Wi‑Fi network, click Details.
  5. In the list of Known Networks, find the network you want to remove.
  6. Click the three dots (…) next to it.
  7. Select Forget This Network → Remove.
  1. Select Start
  2. Open Settings
  1. Select System
  2. Scroll down and select About
  1. Look for Device name
    • This device name is your computer name
  1. Select the Apple menu
  2. Open System Settings
  3. Select General
  4. Select About
  5. Look for Name
    • Your Mac’s Name is your computer name.
  1. Select Start
  2. Open Settings
  1. Select Network & Internet
  2. Select Wi-Fi or Ethernet, depending on how you are connected
  1. Select your active network connection
  1. Scroll down to view details
  2. Look for:
    • IPv4 address: this is usually the IP address support needs
    • Physical address (MAC): this is your MAC address
  1. Select Start
  2. Type cmd
  3. Open Command Prompt
  4. Type: ipconfig /all
  5. Press Enter
  6. Look for:
    • IPv4 Address
    • Physical Address

The exact steps may vary depending on your device and Android version.

  1. Open Settings
  2. Select Network & Internet or Connections
  3. Select Wi-Fi
  4. Select the connected network
    • You may need to click an option like View More to expand details.
      • Look for IP address under the network details.
      • Look for MAC address, Phone Wi-Fi MAC address, or Device MAC address

Note

Some Android devices show a different MAC address for each Wi-Fi network. If support asks for your MAC address, send the one shown for the network you are currently using.

  1. Open Settings
  2. Select Wi-Fi
  3. Select the information icon next to your connected network
    • Look for IP Address
    • Look for Wi-Fi Address. On iPhone, Wi-Fi Address is the MAC address.

Note

If Private Wi-Fi Address is turned on, your iPhone may use a unique MAC address for that network. If support is helping with a York Wi-Fi issue, it may help to mention that this setting is enabled.

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