Bangladesh-Canada Community Services

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About the Company

Bangladesh-Canadian Community Services (BCS) is a non-profit organization that has been serving the Bangladeshi and broader diverse communities across Toronto and the Greater Toronto Area (GTA) since 2000. BCS is committed to providing accessible community support through information and referral services, settlement assistance, skill development initiatives, and community-based programming with a strong focus on youth, seniors, newcomers, and families. In collaboration with community partners, committees, and service providers, BCS continues to develop and deliver programs that respond to the evolving needs of the communities it serves.  

BCS currently supports more than 6,000 community members annually, with participation and community engagement continuing to grow each year. Operating primarily within the Taylor-Massey, Crescent Town, and surrounding neighbourhoods, BCS has continued to strengthen its role as a trusted and essential community resource. In 2025, the organization reached several important milestones in program delivery and community outreach, further expanding its impact across a wide range of services and initiatives.  

Through its strong understanding of community needs, cultural diversity, and lived experiences, BCS has continued to provide culturally responsive and inclusive services tailored to newcomers, youth, seniors, and underserved populations. By fostering community connection, empowerment, and access to resources, BCS remains dedicated to supporting the well-being, inclusion, and long-term success of the individuals and families it serves. 

Job Description

Settlement Service Assistant supports newcomers, immigrants, and refugees in accessing settlement services and successfully integrating into Canadian society. Working closely with settlement counsellors and community partners, the role ensures clients receive welcoming, culturally responsive, and client-centred support.  

Key Responsibilities

• Welcome and assist clients accessing settlement services and provide information about available programs and resources.  
• Conduct initial client intake, registration, and appointment scheduling. 
• Support clients in completing forms and applications related to immigration, housing, healthcare, education, employment, and social benefits. 
• Assist with organizing and delivering settlement workshops, information sessions, and community events. 
• Ensure confidentiality of client information. Support interpretation and translation arrangements when required.  
• Assist clients in navigating public services such as healthcare, schools, transportation, and community resources.  
• Prepare program materials, resource packages, and outreach information for clients. Participate in community outreach activities to promote settlement services and engage newcomers.  
• Maintain knowledge of settlement policies, immigration trends, and available community resources. Perform administrative duties, including filing, record keeping, data entry, and report preparation. 

Goal of the Position

To help newcomers, immigrants, and refugees successfully access services, overcome settlement challenges, and build independence and confidence in their new communities.

Learning Opportunities

• Core Competencies.
• Communication and interpersonal skills.  
• Cultural sensitivity and ability to work with diverse populations.  
• Client-focused approach with empathy and professionalism.  
• Organizational and administrative skills.  
• Ability to maintain confidentiality and professional boundaries. 
• Knowledge of community resources and settlement services.   
• Teamwork and problem-solving abilities. 

Qualifications

• Strong understanding of diversity.
• Possess a non-judgemental attitude.
• Important to interact with community members patiently.
• Make community members feel safe.
• Welcoming attitude is essential.
• Strong passion for helping marginalized or underserved populations.
• Keen interest in designing accessible and inclusive programs.
• Active listening skills and ability to work collaboratively with a team.

Additional Information

All placement students are expected to do some daily administrative tasks and general desk work to learn more about office administration such as: 

• Greet visitors, clients, and stakeholders in a professional and courteous manner. 
• Answer, screen, and direct telephone calls, emails, and other correspondence.  
• Assist to process incoming and outgoing mail, courier deliveries, and office communications.  
• Coordinate meetings, events, workshops, and take meeting minutes.  
• Support program staff with administrative and logistical needs.  
• Maintain confidentiality of sensitive organizational and client information.  
• Maintain efficient office procedures and administrative systems.  
• Ensure compliance with organizational policies, health and safety requirements, and administrative standards.  

Time Commitment: Our office is Monday and Friday, 10 am to 6 pm. However, we prefer Tuesday and Friday,10 am to 6 pm.  

How to Apply

Send your application to Nasima Akter, nakter@bangladeshi.ca.