If this is an urgent repair request during regular office hours, please report it to Housing & Conference Services immediately at 416-487-6844. If this is an after-hours or weekend repair request that is considered an emergency, please contact Security Services at 416-650-8000 immediately and then submit an online request. Students living in Undergraduate Residence can contact their Don On Duty. Emergency repairs include major floods, broken windows or doors, loss of heating or cooling, loss of water (hot or cold) or other major repairs that cause immediate risk to residents or property. If this is not an emergency repair, Housing Operations will promptly respond during our regular hours of operation in priority sequence.
Upon submitting your maintenance request, please ensure that you and all occupants of the unit perform a self-assessment using the COVID-19 screening questionnaire. If you are unable to vacate your unit during the repair, you will be required to wear a mouth and nose covering at all times. Please ensure the space is clean and free of objects that would prevent the repair from being completed. You must always maintain appropriate physical distancing.
Submit an Online Maintenance Request
Maintenance requests are addressed based on the priority and urgency of the repair, during our regular hours of operations. Only the resident can submit maintenance requests.
If you are a new student and have any issues logging in then you can use MyFile to access the portal.
Normal repair hours are 9:00am to 4:00pm, Monday to Friday, excluding statutory holidays.
We will normally respond to your request within two business days but repairs may take longer during peak move-in/out periods. Repairs that require the assistance of a licensed tradesperson or outside contractor may take longer to complete.
Residence Entry Authorization
Housing Services repair staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to emergency repairs. Where repair persons are not permitted access into a room, area or suite to complete the requested repair, the resident will be required to resubmit their maintenance request.
Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).
Step-by-Step Guide on How to Submit a Request