EMERGENCY REPAIRS
If this is an urgent repair request during regular office hours, please report it to Housing & Conference Services immediately at 416-487-6844. If this is an after-hours or weekend repair request that is considered an emergency, please contact Security Services at 416-650-8000 immediately and then submit an online request. Students living in Undergraduate Residence can contact their Don On Duty. Emergency repairs include major floods, broken windows or doors, loss of heating or cooling, loss of water (hot or cold) or other major repairs that cause immediate risk to residents or property. If this is not an emergency repair, Housing Operations will promptly respond during our regular hours of operation in priority sequence.
Having internet issues?
Check the UIT Service Status page to see if there is an outage.
If you are still experiencing issues, submit a Wireless Problem Reporting Form.
Submit an Online Maintenance Request
Maintenance requests are addressed based on the priority and urgency of the repair, during our regular hours of operations. Only the resident can submit maintenance requests.
Service Hours
Normal repair hours are 9:00am to 4:00pm, Monday to Friday, excluding statutory holidays.
We will normally respond to your request within two business days but repairs may take longer during peak move-in/out periods. Repairs that require the assistance of a licensed tradesperson or outside contractor may take longer to complete.
Residence Entry Authorization
Housing Services repair staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to emergency repairs. Where repair persons are not permitted access into a room, area or suite to complete the requested repair, the resident will be required to resubmit their maintenance request.
Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).
Contact Us
If you have any questions, please do not hesitate to contact us at:
Residence Maintenance Operations:
resops@glendon.yorku.ca
416-487-6844
For phone, cable TV or internet repairs, contact University Information Technology (UIT)
Step-by-Step Guide on How to Submit a Request
- Room Requests - requests for your actual room space/apartment unit.
- Shared Space Requests - requests for shared spaces within Undergraduate suite-style residences, i.e. an issue in the kitchen of a Pond suite or the living room in a Calumet suite.
- Public Space Requests - requests for public spaces within your residence, i.e. a lightbulb out in a hallway, public bathroom or common room/area.
