University Services Centre launches new Halo enhancements for Contact Centre, Pension and Benefits, Payroll and Records teams

The following community update was shared with University Service Centre teams on Feb 12, 2024: Dear colleagues,  In 2022, the University Information and Technology (UIT) team enabled the first phase of York’s new ticketing portal – Halo – which allowed members of the community to interact with existing tickets directly through the Halo website. As […]

Important update on refunds issued through Convera GlobalPay

The following community update was shared with internal staff (registration, recruitment, finance, and IT teams) at the School of Continuing Studies on April 12, 2024: Dear team, I am pleased to share that another important upgrade has been made for the School of Continuing Studies. Starting April 12, 2024, a new streamlined process will be […]

Streamlined service level agreements available to community for finance and human resource services

The following community update was shared with CPM staff, Deans and Executive Officers to share within their faculties on Friday, March 15, 2024: Dear colleagues,  In keeping with York’s mandate to improve service delivery, the Service Excellence Program has been working with Budgets and Asset Management (BAM), Financial Services, Human Resources (HR), the University Services […]

The University Services Centre (USC) launches new process for making non-catalogue purchases using Sm@rtBuy

The following community message was shared with University Services Centre teams, the Division of Finance Administration, DSA, Assistant Vice-Presidents, Finance Executive Officers and Senior Executive Officers to share with appropriate staff on Monday, March 11, 2024. An earlier update message was shared with all CPM staff on Friday, March 8: Please forward this information along […]

Your feedback on the future of finance services at York

In partnership with Finance, the University Services Centre (USC), and Budgets & Asset Management, the Service Excellence Program (SEP) is facilitating discussions with the community to define what improved finance services should look like in York. This entails defining the activities and the roles and responsibilities that need to be in place to deliver finance […]

How we’re simplifying purchasing to save time, money and effort

In partnership with the Finance Department, the Service Excellence Program (SEP) has made progress on exciting work to simplify and digitize purchasing at York.   After extensive consultation with the York community, we heard that purchasing goods and services was a time-consuming process and there was room for improvement. Through measures to simplify and digitize purchasing, we’re increasing usability and overall efficiency while reducing cost, effort and process time. These are considerable […]

The Finance stream is partnering with you to modernize finance services at York.

The Service Excellence Program (SEP) Finance Stream kicked off in October 2020 to improve service quality, strengthen service culture, and deliver simpler, faster, and more efficient processes within finance services. The stream co-sponsors are Ran Lewin, AVP Budgets & Asset Management, Sanish Samuel, Interim Assistant Vice-President Finance & CFO and Phyllis Lepore Babcock, Executive Officer […]

Scoping for a University Services Centre underway

In March 2020, York senior leaders identified the opportunity to establish a University Services Centre (USC) to streamline high-volume administrative services delivered across the University and ensure enhanced services and improved efficiencies in our operations.   The design, stand-up and roll-out of a USC is a three-year stream of work within the Service Excellence Program (SEP), that launched in July 2020. The USC will play a key role in driving a client-focused culture at York, bringing […]

Rethinking the Facilities Services request for service process

As a faculty member, have you ever wondered what happens when you request maintenance services at York University? As a student, do you know how to report issues in lecture halls, classrooms and cafeterias regarding temperature or spills? As trades staff at York, do you have the tools to complete your work orders efficiently and communicate with your […]

HR is improving the efficiency of CPM job evaluation, payroll and records processes

The SEP HR Stream will work to improve the quality of service delivery to staff and embed a culture of service excellence.   The stream kicked off in September, led by stream Co-Sponsors Mary Catherine Masciangelo, AVP, HR and Chief Human Resources Officer and Jane Goodyer, Dean of the Lassonde School of Engineering.  The HR stream is currently implementing our first wave of process improvements. These include:  Removing […]