In partnership with Finance, the University Services Centre (USC), and Budgets & Asset Management, the Service Excellence Program (SEP) is facilitating discussions with the community to define what improved finance services should look like in York. This entails defining the activities and the roles and responsibilities that need to be in place to deliver finance services as intended across the University.
This work began by focusing on the expense reimbursement process, and we have shared a link to a video that explains what an improved expense reimbursement process at York might look like in the future. This process was codesigned over a series of workshops in collaboration with community members that provided critical input and perspectives across the expense reimbursement end-to-end process. This is an initial draft meant to elicit feedback, and not a finalized design for implementation.
The York community’s feedback on the draft document is invaluable to help improve the design and ensure the best solutions possible are implemented. We invite you to review the document and provide us with your thoughts using this short feedback form. The form will remain open until the end of the day on Friday, Nov. 24th, 2023.
Should you wish to discuss the document with us in more detail, we have planned three drop-in sessions during the week of Nov. 20th for anyone from the community to attend and share their thoughts:
- Tue., Nov. 21st from 9:00am to 10:00am (Zoom link)
- Wed., Nov. 22nd from 1:00pm to 2:00pm (Zoom link)
- Thur., Nov. 23rd from 11:00am to 12:00pm (Zoom link)
Expense Reimbursement Future State draft document (For feedback purposes only)